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How to reset or restore my Wemo® device to factory defaults

Resetting or restoring your Wemo® device to its original settings may be required in the following scenarios:
  • Setup has failed
  • The router settings have been changed
  • The Wemo device is not detected by the Wemo App
  • The Wemo device is not detected by the Wemo App after a firmware update
  • The Wemo device is blinking blue after a firmware update
IMPORTANT:  You need to remember the following:
  • Restoring your Wemo device to its default factory settings will delete all the data that was saved in it.  The deleted data cannot be retrieved.
  • Before restoring your Wemo device to its original settings, make sure that the Remote Access feature and any rules associated to it have been disabled from every mobile device that is connected to the Wemo device.  If you do not disable Remote Access from these devices, you may need to re-install the Wemo App later on. 
There are two ways to restore the Wemo device to its factory default settings.  Click on the links below to learn how:

Restoring the Wemo device using the Wemo App
Restoring the Wemo device manually

 

     
    Restoring the Wemo device using the Wemo App
     
    The easiest way to restore your Wemo device to factory default is through the Wemo App.  To do this, follow the steps provided below:

    For iOS devices
    For Android™ devices

     
    For iOS devices
     
    Step 1:  Launch the User-added image App.
     
    Step 2:  Tap the pencil icon to edit.

     
    User-added image
     
    Step 3:  Tap the Wemo device that you want to reset.
     
    User-added image
     
    Step 4:  Tap Reset Options.
     
    User-added image
     
    Step 5:  Tap Reset Name, Rules & Data.
    • Reset Name, Rules & Data:  This will remove any custom names, stored rules or any data stored on the Wemo Dimmer.  This is not a complete restore and the device will still retain the SSID and Password for your Wi-Fi.
    • Reset Wi-Fi settings:  This will remove the stored SSID and Password from your Wemo Dimmer.  The Wemo Dimmer will reboot after this and go back into setup mode.  This is useful when changing routers, SSIDs or Passwords but it will not remove any custom names, rules or data.
    • Erase All Content and Settings:  This will completely restore the Wemo Dimmer as well as remove it from the Wemo Remote Cloud Server, the Devices list, and any rules associated with it.
    Step 6:  You will then be asked for a confirmation, tap Yes.
     
    User-added image
     
    You should now have successfully reset your Wemo device using the Wemo App in your iOS device.
     
    For Android™ devices
     
    Step 1:  Launch the User-added image App.
     
    Step 2:  Tap the pencil User-added image to edit.

     
    Step 3:  Tap the arrow next to the Wemo device name you want to reset.
     
    User-added image
     
    Step 4:  Tap Reset Options.
     
    User-added image
     
    Step 5:  Select from the following options:
    • Clear Product Info – This will only clear the personalized device name, icon and rules of your Wemo device.
    • Reset Wi-Fi – This will only clear the device's Wi-Fi settings.
    • Erase All Content and Settings  This will reset your Wemo device back to its factory default settings.  All saved data will be lost and cannot be retrieved.​
    NOTE:  Erase All Content and Settings is the option used in this example.
     
    User-added image
     
    Step 6:  You will be asked for a confirmation, tap OK.

    User-added image
     
    You should now have successfully reset your Wemo device using the Wemo App in your Android device.
     

     
    Restoring the Wemo device manually

    An alternative way to restore the Wemo device is to do it manually through a button or switch.  Click on your Wemo device's image for step-by-step instructions.

    IMPORTANT:  After restoring your Wemo device, you will need to set it up again and may need to uninstall then reinstall the Wemo App.

     
    User-added image
    Wemo® Wi-Fi Smart Dimmer
    User-added image
    Wemo® Bridge
    User-added image
    Wemo® Smart Plug (Switch, Insight and Switch + Motion)
    User-added image
    Wemo® Mini Smart Plug
     
    User-added image
    Wemo® Wi-Fi Smart Light Switch
    User-added image
    Wemo® NetCam
    User-added image
    Wemo® Link
    User-added image
    Sylvania Ultra iQ LED BR30 Bulb
    User-added image
    Wemo® Smart LED Bulb
    User-added image
    OSRAM LIGHTIFY™ Tunable White 60 Bulb
    User-added image
    OSRAM LIGHTIFY™ Gardenspot Mini RGB
    User-added image
    OSRAM LIGHTIFY™ Flex RGBW
     
    User-added image
    Wemo® Maker™ 
    User-added image
    Crock-Pot® Smart Slow Cooker with Wemo®
    User-added image
    Mr. Coffee® 10-Cup Smart Optimal Brew™ Coffeemaker with Wemo®
    User-added image
    Holmes® Smart Humidifier with Wemo®
    User-added image
    Holmes® Smart Air Purifier with Wemo®
     
    User-added image
    Holmes® Smart Heater with Wemo®

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