Wemo WiFi Smart Light Switch, WLS040 Frequently Asked Questions

TABLE OF CONTENTS
   
1.  How do I install my Wemo Light Switch?
2.  How do I set up my Wemo Light Switch using the Wemo App?
3.  Can the Wemo Light Switch replace a 3-Way and a 4-Way Switch?
4.  What should I do if I’m having trouble wiring my Wemo Light Switch?
5.  Does the Wemo Light Switch support Apple® HomeKit™?
6.  What is the default Wemo Wi-Fi name of the Wemo Light Switch and where can I locate it?


ADVANCED CONFIGURATION
 
1.  How do I update the firmware of the Wemo Light Switch?
2.  What are the compatible Rules for my Wemo Light Switch?


TROUBLESHOOTING
 
1.  What should I do when my Wemo Light Switch shows an overheat alert?
2.  How do I reset the Wemo Light Switch?
3.  What should I do if the Wemo Light Switch is not detected when the smartphone is connected to the 5 GHz band?
4.  What should I do if the Wi-Fi name of my Wemo Light Switch is not broadcasting?
5.  What should I do when the Wemo Light Switch’s Wi-Fi name is not detected by the Android™ or iOS smartphone during setup?
6.  What should I do if I experience intermittent Wi-Fi connection during setup?
7.  What should I do if Remote Access failed?
8.  Can the Wemo Light Switch be controlled by more than one smartphone?
9.  What should I do if my Wemo Light Switch appears grayed out in the Device list and I am unable to manage it?
 
 
HARDWARE INFORMATION

1.  What is the Wemo WiFi Smart Light Switch, WLS040?

The Wemo
® WiFi Smart Light Switch, WLS040 is an alternative to your simple wall light that allows you to view the status and control the lights anywhere in your home.  It allows you to control your home lighting from the wall, through your phone using the Wemo App, or by your voice when paired with Apple HomeKit, Amazon Alexa, and Google Assistant™.  To know more about the Wemo Light Switch, click here.

2.  What are the parts of the Wemo Light Switch?

Below are the parts of the Wemo Light Switch:
  • RESTART/RESET WIFI/RESTORE button – allows you to restart, reset or restore your Light Switch
  • ON/OFF button – turns your light ON and OFF
  • Power/Wi-Fi light indicator – indicates Wi-Fi and device activity  
  • Faceplate – clip-on covering 
  • Load/Line/Neutral terminals + Ground – this is compatible with single pole switches

3.  What are its system requirements?

The system requirements for the Wemo Light Switch are:
  • Existing Wi-Fi (2.4 GHz) with an active internet connection
  • The latest Wemo App downloaded from the App Store® or Google Play™
  • Neutral wire
  • Residential and indoor dry locations

4.  What are included in the package?

The package includes:
  • Wemo Light Switch
  • Quick start guide
  • Faceplate
  • Four wire nuts and two screws

5.  What is the warranty period?

The Wemo Light Switch has a standard 3-year limited warranty for hardware support (including phone support).

6.  What Wi-Fi® standards and frequencies does the Wemo Light Switch support? 

The Wemo Light Switch supports the 2.4 GHz frequency of an 802.11n Wi-Fi standard.

7.  Is the Wemo Light Switch dimmable?

No.  The Wemo Light Switch is not dimmable.

8.  Can I turn ON/OFF the Wemo Light Switch manually?

Yes, simply push the ON/OFF button of the Wemo Light Switch.

9.  Can I plug this product into a 220V outlet?

No.  The Wemo Light Switch has an electrical requirement of a maximum of 600W Incandescent or 1800W Resistive at 120V AC.

10.  What are the operating and storage temperatures for my Wemo Light Switch?

The Wemo Light Switch has an operating condition temperature of 0°C to 40°C and a storage condition temperature for all components of -40°C to 70°C.

11.  What do the light colors of my Wemo Light Switch indicate?

To know more about the light behavior of your Wemo Light Switch, click here.

12.  What is the standby power usage of this device?

This device uses less than 3W in standby mode.  It also uses the same amount of power when it is not idle such as when it is activated, triggered or performing a command.  
 
13.  What are the wires of the Wemo Light Switch made of?


All wires are made of copper that are UL®-certified 16 AWG.
 
SETUP AND INSTALLATION

1.  How do I install my Wemo Light Switch?

To install the Wemo Light Switch, you need to be familiar with electrical work.  Otherwise, contact a professional electrician.  For hardware installation tips, click here.

 
2.  How do I set up my Wemo Light Switch using the Wemo App?

To set up your Wemo Light Switch with an Android device, click here.  To set it up using an iOS device, click here.

3.  Can the Wemo Light Switch replace a 3-way and a 4-way Switch?

No.  The Wemo Light Switch cannot replace 3-way or 4-way light switches.

4.  What should I do if I’m having trouble wiring my Wemo Light Switch?

Electrical wirings are best done by a professional electrician.  It is highly recommended to consult one. 


5.  Does the Wemo Light Switch support Apple® HomeKit™?

Yes.  To know more, click here.

6.  What is the default Wemo Wi-Fi name of the Wemo Light Switch and where can I locate it?

The default Wemo Wi-Fi name is Wemo.LightV2.xxx where xxx stands for the last three characters of your Wemo Light Switch's serial number.  You can locate the Wemo Wi-Fi name at the bottom of the Wemo Light Switch.


ADVANCED CONFIGURATION
 
1.  How do I update the firmware of the Wemo Light Switch?

If a firmware update is available, an alert will be displayed on the Wemo App.  Click here to learn how to update the firmware.

2.  What are the compatible Rules for my Wemo Light Switch?

The Wemo Light Switch can work with different Rules.  To know more, click here.

TROUBLESHOOTING
 
1.  What should I do when my Wemo Light Switch shows an overheat alert?

Once the Wemo Light Switch detects that it has reached the maximum heat threshold, it will automatically turn OFF and send a signal to any associated Wemo App so you know that the Wemo Light Switch has overheated.  When you see the triangle alert icon, tap on it.  To know more, click here.

2.  How do I reset the Wemo Light Switch?

You can reset your Wemo Light Switch either through the Wemo App (recommended) or through physically resetting the device itself.  To know how, click here.

3.  What should I do if the Wemo Light Switch is not detected when the smartphone is connected to the 5 GHz band?

Switch the connection to the 2.4 GHz frequency band.  The Wemo Light Switch does not support the 5 GHz frequency band.  

4.  What should I do if the Wi-Fi name of my Wemo Light Switch is not broadcasting?

If your Wemo Light Switch is not broadcasting any Wi-Fi name, you have to reset the device.  To learn how to properly reset your Wemo Light Switch to its factory default settings, click here.

5.  What should I do when the Wemo Light Switch’s Wi-Fi name is not detected by the Android™ or iOS smartphone during setup?

Press and hold the Light bar on your Wemo Light Switch and release until the light turns blue to reset the device.

NOTE:  The Light bar is the same as the RESTART/RESET WIFI/RESTORE bar.

6.  What should I do if I experience intermittent Wi-Fi connection during setup?

Test your Wi-Fi by using your phone at the desired location to check the signal strength.  Make sure that that there are no obstructions and interferences.  For more troubleshooting tips on how to resolve intermittent connection, click here.

7.  What should I do if Remote Access failed?

Click here if you’re having trouble connecting to your Wemo devices via Remote Access.

8.  Can the Wemo Light Switch be controlled by more than one smartphone?

Yes.  You can control your Wemo devices with more than one smartphone.

9.  What should I do if my Wemo Light Switch appears grayed out in the Device list and I am unable to manage it?

To resolve the issue, follow the instructions below:
  • Check the indicator light and confirm if the Wemo Light Switch is connected to the network.
  • Make sure your mobile device is connected to your home Wi-Fi (the same Wi-Fi as your Wemo device).  Close and re-open the Wemo App to refresh its settings.
  • If you are managing the Wemo Light Switch remotely, make sure the correct Wi-Fi name appears in the More > Remote Access section.  Your home Wi-Fi name where your Wemo device is connected should display.
  • If all else fails, reset the Wemo Light Switch and run setup again.

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