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Dual-band router issues on Wemo® devices

If you are using a dual-band router and having difficulty locating your Wemo® devices through the Wemo App, make sure that your mobile device is connected to the 2.4 GHz Wi-Fi.  Wemo devices may not show in the app or you might only see the Welcome screen if your mobile device is connected to the 5 GHz Wi-Fi.
 
If your Wemo devices are not being detected on a network that uses a dual-band router, try any of the following:
Step 1:  Close the Wemo App on your mobile device to make sure that it is not running in the background.

Step 2:  On your mobile device, go to Settings.

 
Step 3:  Tap Wi-Fi.
 
Step 4:  Choose the 2.4 GHz Wi-Fi of your router.

NOTE:  If you want to make sure that you are connected to the correct band of your network, check your router’s settings.  To check using a Belkin router, click here.

Step 5:  Launch the Wemo App again.  Wait for it to locate your Wemo devices.

If your Wemo devices are still not visible on the app, check to make sure they are connected to your Wi-Fi.  If the status light on your Wemo device is solid or blinking orange, the devices are having difficulty staying connected to your network.
 
If your Wemo devices are connected to your network but they are still not visible in the app, try reinstalling the Wemo App on your mobile device.

Reconnecting and powercycling your Wemo device
 
First, check the lights of your Wemo device.  If it is blinking orange, it means that it has no connectivity to your Wi-Fi.  Try rebooting the Wemo device’s signal by unplugging it for 10 seconds and then plugging it back in to the power source.

 
Reinstalling the Wemo App and manually resetting the Wemo
 
Step 1:  On the Wemo App, go to the More tab.  Under SETTINGS, make sure that Remote Access is Not Enabled.

NOTE:  If you are using the Wemo App on an Android™ device, tap on the settings icon in the upper-right corner of your screen to display the More tab.

 
User-added image
 
Step 2:  Unplug all your Wemo devices.

NOTE:  If you are using a Wemo Light Switch, you don't need to unplug it.  Instead, it is recommended that you reset the device to factory default settings
.  For step-by-step instructions on how to do this, click here.
 
Step 3:  Uninstall the Wemo App from your mobile device. 
 
Step 4:  
On your Wemo device, press the Reset button and plug it back in.  Do this on all your Wemo units.

Step 5:  Reinstall the Wemo App on your mobile device from the App Store® or Google Play™.
 
Step 6:  Set up your Wemo device again.  For a list of Wemo devices and their setup instructions, click here.

Step 7:  After you set up the first Wemo, close the App and make sure that your mobile device is connected to the 2.4 GHz Wi-Fi.
 
Step 8:  Open the Wemo App again.  Make sure that you can control your Wemo device with the Wemo App before you proceed with setting up the rest of your Wemo devices.

QUICK TIP:  When setting up multiple Wemo devices, leave each Wemo plugged in when you set up the next.  Wemo devices communicate with each other and leaving them plugged in helps ensure a proper setup.


Related Articles:
 
Wemo® device not in the Wemo App
Common issues with Wemo® devices

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