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Belkin Routers Frequently Asked Questions

TABLE OF CONTENTS
 

GENERAL INFORMATION

1.  What is Dynamic DNS (DDNS)?
2.  I lost my Belkin power adapter.  How do I get a replacement?
3.  What is a firewall?
4.  What speeds are reached when connecting Wireless-G and Wireless-N devices?
5.  What is 3D Coverage?
6.  How do I report a site that I think should be blocked or unblocked by the website filters?
7.  What is Dynamic Host Configuration Protocol (DHCP)?
8.  What is IPv6?
9.  What is NTP server?
10.  How do I change my WiFi password?
11.  What are the different light behaviors of my Belkin router?

HARDWARE INFORMATION

1.  What devices are supported by my router's USB port?
2.  Why is the internet light blinking on my router?
3.  Which Belkin routers have USB ports on them and support USB sharing?


SETUP AND INSTALLATION

1.  Do I need to use my DSL connection / dialing program?
2.  I lost my installation CD.  How do I download the drivers / software?

WIRELESS CONNECTIVITY

1.  What should I do when I've installed a new router and some of my devices are unable to connect?
2.  Why are routers required to be "friendly" to other 2.4 GHz networks?
3.  How many wireless devices can Belkin routers support?
4.  Can I access my router's Dashboard while away from my WiFi?
5.  Is my Belkin device 802.11n-compliant?
6.  Why is my Guest network unsecured?  How do I secure it?

WIRED CONNECTIVITY

1.  How do I add wired devices to the network?
2.  What is the WiFi name (SSID) of the 5 GHz network after I run the setup?

WIRELESS SECURITY

1.  Do the Belkin routers support Wi-Fi Protected Access (WPA™) security?
2.  What is Wi-Fi Protected Setup™ (WPS) security?
3.  What is WEP security?
4.  What is WPA/WPA2-Personal (PSK)?

ADVANCED CONFIGURATION

1.  Are the Belkin routers compatible with ISPs that use the Captive Portal technique?
2.  How do I forward Port 88 in the virtual servers?
3.  Do I need to change my router's settings to play online games?
4.  How do I configure the Parental Internet Control feature on my Belkin router?

SPECIAL FEATURES

1.  What is Video Mover?
2.  What is the Intellistream Quality of Service (QoS) speed test?
3.  What is Memory Safe?
4.  What is Music Mover?
5.  How many files can the Media Mover DLNA® server support?
6.  Do Belkin routers support Apple®'s Time Machine®?

TROUBLESHOOTING

 

1.  Belkin Setup cannot connect my router to the internet.  How do I fix this?
2.  What should I do if I am having trouble connecting to the internet?
3.  What should I do when I can't connect to the internet wirelessly and my network name is not listed in available networks?
4.  How will I know if my computer is connected to the WiFi?
5.  Why do I get a Blocked Plug-In message when I install the Router Monitor Software?
6.  What should I do when the light on the front of my Belkin router is blinking orange?

 


GENERAL INFORMATION
 

1.  What is Dynamic DNS (DDNS)?

Most Internet Service Providers (ISPs) frequently change your computer's IP address, using a technique called Dynamic Host Configuration Protocol (DHCP).  For users to access your computer from a different location, they must know your IP address (e.g., when you run your own web server).  Since the IP address changes, your internet users will need to keep up with the changes.  Dynamic DNS is a service created to help overcome this issue.

Dynamic DNS allows you to use a service such as DynDNS.org to track your network's IP address, and then forward any connection requests to your network.  Belkin routers support dynamic DNS services provided by DynDNS.org.  Other dynamic DNS services can be used but will require software provided by that service.

 

2.  I lost my Belkin power adapter.  How do I get a replacement?

Unfortunately, Belkin doesn't carry any power adapter separately.  You can purchase a universal adapter.  However, you need to make sure that the power specifications printed at the back of the Belkin device matches the specifications of the universal adapter that you intend to use for replacement.

 

3.  What is a firewall?

A firewall is designed to block unauthorized access to your network.  It can be configured to permit and deny access to certain programs, ports, and functions.  Firewalls are usually part of your operating system (OS) as stand-alone programs.  Since most intrusions come over the internet, a firewall setup is incorporated within Belkin routers.

The firewall on Belkin routers offers Stateful Packet Inspection (SPI) to protect your network from a wide array of common hacker attacks.  In addition to SPI, the firewall also uses Network Address Translation (NAT) to hide the computers and devices in your network from the internet, making your router the only visible device on the web.

 

4.  What speeds are reached when connecting Wireless-G and Wireless-N devices?

Devices with Wireless-N speeds, when connected to a Wireless-G connection and vice versa, will have a maximum link speed of 54 Mbps.

Although Belkin's Wireless-G products and Wireless-N devices use similar techniques to speed up the WiFi, the implementations of these technologies are different making them incompatible.

As a result, when a Wireless-G device is connected to Wireless-N connection, or when a Wireless-N device is connected to a Wireless-G connection, both devices will fall back to their common level of compatibility which is 54 Mbps.

 

5.  What is 3D Coverage?

Some Belkin routers have two antennas - a horizontal and a vertical one.  These antennas allow wireless signals to be strong on horizontal and vertical directions.  These types of routers create a 3D space or coverage for a consistent signal, even through walls and floors.  Other Belkin routers have two horizontal antennas that create a strong signal on one direction only.  Signal strength depends on which way these types of routers are facing.

Belkin routers provide 3D coverage that gives an even coverage no matter which way the routers are facing.

 

6.  How do I report a site that I think should be blocked or unblocked by the website filters?

Website filters provide a first layer of whole-home internet protection to guard you from unsafe and inappropriate websites on any device within your network.

There are four different filtering options:

 

  • Block malicious, adult, and other non-family-friendly sites
  • Block malicious and adult sites
  • Block malicious sites
  • No filters
 

7.  What is Dynamic Host Configuration Protocol (DHCP)?

Dynamic Host Configuration Protocol (DHCP) is a protocol for assigning dynamic IP addresses to devices on a network.  With dynamic addressing, a device can have a different IP address every time it connects to the network.

In some systems, the device's IP address can even change while it is still connected.  DHCP also supports a mix of static and dynamic IP addresses.  Dynamic addressing simplifies network administration because the software keeps track of IP addresses rather than requiring an administrator to manage the task.  This means that a new computer can be added to a network without manually assigning it an IP address.


8.  What is IPv6?
 
Internet Protocol version 6 (IPv6) refers to the next generation of IP that uses a 128-bit address standard.  It is intended to supplement, and eventually replace IPv4.  To know more about IPv6, click here.

9.  What is NTP server?
 
Network Time Protocol (NTP) server is used to synchronize the system clock of the router to the global internet.  


10.  How do I change my WiFi password?

Changing your WiFi password secures your WiFi against unwanted connections from other users and their wireless devices.  To learn how to change your WiFi password, click here


NOTE:  Before you change your password, make sure that you are connected to your Belkin router and you know your current password.

11.  What are the different light behaviors of my Belkin router?

The light behavior may vary depending on the router's model.  Visit the support page of your Belkin router for more information.

HARDWARE INFORMATION

 

1.  What devices are supported by my router's USB port?

Depending on your router's model number, its USB port may support different types of devices.  The router below only supports USB storage devices such as USB memory sticks or USB hard drives.

F5D8235-4

The routers below support both USB storage devices as well as USB printers.  The printing feature of the router requires that you install the Router Monitor software to each computer you wish to print with.  The Belkin Router Monitor Software is only compatible with Windows® and Mac OS®-based computers.

F7D3301, F7D3302F7D4302, F7D4301, F7D8302, F7D8301, F9K1102, F9K1103

NOTE:  These routers support drives formatted with the FAT, FAT32, and NTFS file systems only.  The routers do not support the Mac® HFS format.

 

2.  Why is the internet light blinking on my router?

If your modem light is ON and the internet light is blinking but you cannot connect to the internet,  the problem may be that your connection type does not match with the ISP connection.

If you have a Static IP address connection, your ISP must assign you the IP address, subnet mask, and gateway address.  These information must be manually entered into your router.

If you have a Point-to-Point Protocol over Ethernet (PPPoE) connection, your ISP will assign you a username and password and sometimes a service name.  Make sure the router's connection type is configured to PPPoE and the settings are entered properly.

 

3.  Which Belkin routers have USB ports on them and support USB sharing?
 
  • Routers with one USB 2.0 port:  N600, AC750, AC900
  • Routers with two USB 2.0 ports:  N750, N900, AC1000, AC1200, AC1800


SETUP AND INSTALLATION
 

1.  Do I need to use my DSL connection / dialing program?

No, the router will do the connection for you.  All you need to do is launch your internet browser and you will be able to connect to the internet without having to use the connection icon from your DSL provider.

NOTE:  If you are still unable to browse the internet but the router screen says it is connected, try restarting the computer.

 

2.  I lost my installation CD.  How do I download the drivers / software?

If your device is a Belkin router, the installation CD is not needed.  It can be installed manually without the CD.  Refer to your product's user manual.

WIRELESS CONNECTIVITY

 

1.  What should I do when I've installed a new router and some of my devices are unable to connect?

You will need to reconnect your wireless devices to the network using the default WiFi name and password of your router.  These credentials are printed on the card attached to your router.

 

2.  Why are routers required to be "friendly" to other 2.4 GHz networks?

Due to new standards, all routers on the 2.4 GHz network channel set to 20 MHz or 40 MHz mode are required to revert to 20 MHz (150 Mbps) if the router recognizes another 2.4 GHz legacy network overlapping its channel.

If the 2.4 GHz network router sees other Wireless-G networks around it, it will fall back to 20 MHz to be "friendly" to other networks.

NOTE:  The 5 GHz network is not affected by these standards.

 

3.  How many wireless devices can Belkin routers support?

Belkin routers can connect up to 16 wireless devices (computers, phones, tablets, etc.) per wireless band to your network.  If you have one of Belkin's dual-band routers, you can connect a total of 32 wireless devices.

 

4.  Can I access my router's Dashboard while away from my WiFi?

The Dashboard for your router can only be accessed when your device is connected to your Belkin router's WiFi.

 

5.  Is my Belkin device 802.11n-compliant?

Yes.  Although the 802.11n standard was only ratified in September 2009, Belkin's 802.11n products have been compliant since the first drafts were published by the IEEE in 2006.

6.  Why is my Guest network unsecured?  How do I secure it?

The Guest network is a secured network by default.  It will appear unsecured in the list of available WiFi.  However, guests are always required to enter the Guest access password once they open a web browser. 

For more information about this feature, click here

WIRED CONNECTIVITY

 

1.  How do I add wired devices to the network?

To add a wired device to your router, simply connect one end of your ethernet cable into one of the four LAN ports at the back of the router and then connect the other end to your device.

 

2.  What is the WiFi name (SSID) of the 5 GHz network after I run the setup?

By default, your router comes with a name similar to belkin.XXX (where XXX is a random combination of three numbers ranging from 0–9).  If you did not to change the name of your network during setup, then your 5 GHz band will have the default SSID.

During setup, you will be presented with the option to change the SSID or keep the default name assigned to it.  If you changed the SSID of your network, then the 5 GHz band will be the new name with a .media suffix.

NOTE:  The password is the same for both networks unless you change it.

WIRELESS SECURITY

 

1.  Do the Belkin routers support Wi-Fi Protected Access (WPA™) security?

Yes.

 

2.  What is Wi-Fi Protected Setup™ (WPS) security?

Wi-Fi Protected Setup™ (WPS) is a system designed to allow users an easier way to protect their network and add new wireless devices.

Depending on your Belkin router's model number, you may use the Push Button Configuration (PBC) method by pushing the WPS button on the router or by establishing a Personal Identification Number (PIN).  To know more, click here.

 

3.  What is WEP security?

Wired Equivalent Privacy (WEP) is a method used to secure WiFi.  More secure methods are now available such as Wi-Fi Protected Access (WPA) and WPA2.

WEP security requires the use of a key to access the network.  All keys must be a combination of letters A–F and numbers 0–9.  WEP is also categorized into two types: 64-bit and 128-bit.

  • 64-bit WEP uses a 10-character key to allow access to the network.  Belkin only recommends 64-bit mode on networks when some devices do not support either WPA or 128-bit WEP.

  • 128-bit WEP uses a 26-character key to allow access to the WiFi.  If some of your wireless devices do not support WPA, 128-bit WEP offers a better security option.

NOTE:  For more information on WEP security, click here.

4.  What is WPA/WPA2-Personal (PSK)?

WPA/WPA2-Personal (PSK) stands for Wi-Fi Protected Access with a Pre-Shared Key, and was developed to address the security weaknesses associated with WEP security.

All devices must use the same Pre-Shared Key (PSK) to connect to a network encrypted with WPA.  The PSK can be any word or phrase from 8 to 63 characters.  Please note that the password you use is case-sensitive.

For more information on WPA security, click here.

ADVANCED CONFIGURATION

1.  Are the Belkin routers compatible with ISPs that use the Captive Portal technique?

No.   The Belkin F9KXXXX+ models are not compatible with ISPs that use the Captive Portal technique.

 

2.  How do I forward Port 88 in the virtual servers?

In some router models, when you try to define a Virtual Server for port 88, a message will pop up saying that this port is in use for remote management and cannot be forwarded.

In most cases, this is incorrect - it is a left-over message from an old router model.  As a work-around, forward port 87
88 instead of just port 88.  This will be accepted.

NOTE:  Port 87 is meant for any private terminal link and under normal circumstances is not used on a Windows
 or a Mac computer, so forwarding this port does not provide a security risk.  In the event that the machine to which port 87 is forwarded is running some software that uses it, and that is not meant to be accessible, make sure port 87 is blocked by a local firewall.


3.  Do I need to change my router's settings to play online games?

Certain games require specific ports open on your router for online play.  Refer to your game's manufacturer for any ports that are required.

NOTE:  For more information on opening ports on your router, click here

4.  How do I configure the Parental Internet Control feature on my Belkin router?

For instructions on how to configure the Parental Internet Control feature on your Belkin router, click here.

SPECIAL FEATURES


1.  What is Video Mover?

Video Mover sends media from a USB storage drive attached to your router to any DLNA
®-compatible device on your network.  These devices include certain gaming systems, televisions, Blu-ray™ players, and cellphones.

For more help in connecting a USB storage device to your network, click here.


2.  What is the Intellistream Quality of Service (QoS) speed test?

Intellistream is a feature of many Belkin routers that prioritizes video, Voice over IP (VoIP), and gaming traffic for a better online entertainment experience.  With the Intellistream feature, devices for streaming applications will be given more bandwidth for best utilization in your home network.

The automatic Intellistream QoS speed test allows you to check the speed and performance of your internet connection.  This allows you to see your upload and download speed to and from your home network.  The results of the speed test may not be 100% and are affected by various conditions, such as internet traffic.  You can visit another speed test website or contact your ISP to confirm your internet speed.  If the speed results are inconsistent, you may enter the values manually.

NOTE:  To manually set up the router's Intellistream QoS feature, click here.


3.  What is Memory Safe?

Memory Safe allows you to set up a routine backup of your files to a hard drive or flash drive attached to your router.  It is found in the Belkin Router Manager icon displayed in your system tray (Windows) or menu bar (Mac).


4.  What is Music Mover?

Music Mover sends music from a USB storage drive attached to your router to any DLNA
-compatible device on your network.  These devices include certain gaming systems, televisions, Blu-ray players, and cellphones.

For more help on connecting a USB storage device to your network, click here.


5.  How many files can the Media Mover DLNA® server support?

The server has a limit of 5000 files including all media types.  It will only index the first 5000 files it finds and then stop.

6.  Do Belkin routers support Apple®'s Time Machine®?

No.  Belkin routers don’t support Mac File systems HFS and HFS+.  However, FAT, FAT32 and NTFS are supported.

TROUBLESHOOTING


1.  Belkin Setup cannot connect my router to the internet.  How do I fix this?

If Belkin Setup failed to connect the router to the internet, check the username and password of your internet connection.  If your ISP requires a username and password, make sure that you have typed in your username and password correctly.  Some usernames require that the ISP's domain be included at the end of the name.  For example, the username myname@myisp.com means that the @myisp.com part may be entered as well.


2.  What should I do if I am having trouble connecting to the internet?

Restarting your Belkin router and modem will reset the connection with your Internet Service Provider (ISP) allowing you to connect online.  This work-around can help in establishing the wireless connection.  To do this, follow the steps below:

 

Step 1:
Turn OFF and unplug your Belkin router and modem from the power outlet.

Step 2:
Wait for 30 seconds.  Then plug your modem's power cord to the power outlet and turn it ON.

Step 3:
Wait for a few seconds.  Then plug your Belkin router's power cord to the power outlet and turn it ON.

Step 4:
Wait for 90 seconds.  The router's status light should now indicate it is connected.  It will be solid blue or solid green (depending on your model).  If the light appears orange, try one of the troubleshooting options.

NOTE:  If the instructions above didn't solve your problem, contact your ISP.

 

3.  What should I do when I can't connect to the internet wirelessly and my network name is not listed in available networks?

Here are some troubleshooting tips that you can perform to resolve this issue:

 

  • Verify that your router is powered ON and the power light shows solid white (the color may vary depending on your router model).

  • If you are far from the router, move your device closer to see if it might have been out of range.

  • Check if the SSID Broadcast feature is enabled.
     

4.  How will I know if my computer is connected to the WiFi?

If the light on the front of the router is solid white (the color may vary depending on your router model), then your router is connected to the internet.


5.  Why do I get a Blocked Plug-In message when I install the Router Monitor Software?

If a Mac user tries to install Belkin Router Manager Software and sees a blocked plug-in message, this means the flash player needs to be updated.

NOTE:  Do not re-install the Router Monitor Software.


6.  What should I do when the light on the front of my Belkin router is blinking orange?

The following is a list of troubleshooting tips that you can perform:

 

  • Make sure that the router is properly connected to your modem with an ethernet cable.

  • Powercycle the modem by unplugging it from the power source for a few seconds then plugging it back to the power source again.

  • Powercycle the router by unplugging the router's power supply for 10 seconds then plug it back in.  This will help the router re-establish communication with the modem.

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