Scenario: When the Common Access Card (CAC) is inserted into the Belkin CAC Reader, F1DN008U, my computer cannot sign in to government portals or sign online documents. The light of the Belkin F1DN008 lights up red when it is inserted into the computer and lights up blue when a CAC is inserted. This indicates the correct plug and play drivers are installed and are working correctly.
Solution: The Belkin F1DN008U is plug and play ready and has been tested and confirmed to work in Windows® 10 computers.
Customers using the newer G+D FIPS 201 SCE 7.0 CAC will require ActivID to be updated to a minimum of 7.1.0.213. See more here: https://militarycac.com/activclient71update.htm.
In addition, we suggest you contact your IT department if possible. Some customers are using their personal computers instead of the government-issued computers. We’re hearing feedback from customers stating the reason they are having trouble is because they haven’t submitted the proper paperwork (white papers) to their IT department. The IT department is usually available while on-base, and we understand there may be no IT support while working from home. The IT department would be the best source of help on government-issued computers (with built-in access credentials) and personal computer use.
Solution: The Belkin F1DN008U is plug and play ready and has been tested and confirmed to work in Windows® 10 computers.
Customers using the newer G+D FIPS 201 SCE 7.0 CAC will require ActivID to be updated to a minimum of 7.1.0.213. See more here: https://militarycac.com/activclient71update.htm.
In addition, we suggest you contact your IT department if possible. Some customers are using their personal computers instead of the government-issued computers. We’re hearing feedback from customers stating the reason they are having trouble is because they haven’t submitted the proper paperwork (white papers) to their IT department. The IT department is usually available while on-base, and we understand there may be no IT support while working from home. The IT department would be the best source of help on government-issued computers (with built-in access credentials) and personal computer use.
