Belkin NIAP PP4.0 Secure KVM and KM Administrator Troubleshooting – How to factory restore a KVM and KM

Last updated: 5/29/2024

Belkin Secure KVMs and KMs contain a factory restore option that can be used when transferring a KVM / KM to a new facility, as well as for administrative or troubleshooting purposes. A factory restore will return your KVM / KM to the default settings from the factory as well as erase additional administrator users. There are some items that a factory restore will not erase:

 
  • Critical system logs
  • Default administrator password

IMPORTANT: A factory restore will remove all child administrator accounts, but no changes will be made to the default administrator account. It is highly recommended that you do not perform a factory restore if you have lost the password to the default administrator account, as you will lose all access to the Administrator Configuration Terminal once the child administrator accounts are erased.

1. Log in to the Administration Configuration Terminal.

2. Use the top row of number keys to access menu 5 – reset to factory defaults.
 
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Your SKVM/SKM will immediately perform a factory restore and then cycle OFF and back ON. Once the SKVM powers ON, it will be back in a factory-fresh state except for the items noted above that are not erasable.
 
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