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Troubleshooting tips and resolving error screens using the router’s web-based setup page

This article will provide instructions on how to resolve router issues and error messages using its web-based setup page:
 
i.  Troubleshooting tips for different case scenarios
ii. Resolving error screens during the automatic setup process

Troubleshooting tips for different case scenarios

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Resolving error screens during the automatic setup process
 
1. Something is wrong with your PPPoE settings.
 
If you have a PPPoE DSL connection, the automatic setup process will ask you for the username and password you use to connect to the Internet.  If you type either your username or password incorrectly, you will be prompted with an error screen similar to the one below:
 
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Solution:
 
Contact your Internet Service Provider (ISP) and confirm the correct details.  Then, enter your username and password carefully and click Try my connection.  
 
NOTE:  Passwords are case-sensitive.
 
2. We need you to restart your modem.
 
During the automatic setup process, your router is in constant communication with your modem.  Your modem may not respond to the router’s requests for a number of reasons.  If this happens, you will see the error screen below:
 
User-added image

Solution:
 
Powercycle your modem.  To do this, perform any of the options below:
 
Option 1:
Turn the modem’s switch OFF and ON again.
 
Option 2:
Unplug the modem’s power supply. 
 
NOTE:  Some modems also have a battery backup that will also need to be removed.
 
Option 3:
Reset your modem.  Press the Reset button for up to 15 seconds.
 
In each case, you will need to wait 15 seconds before turning the modem back ON.  Once the modem starts responding to the router, the setup process will continue automatically.  This could take up to 90 seconds.
 
3. We haven’t detected a connection to your modem.
 
If the router is unable to detect a physical connection during the setup process, you will see a screen similar to the one below.

User-added image

Solution:
 
Make sure that your wires are connected firmly with the modem and the router.  Once communication between the router and the modem begins, the setup process will proceed automatically.
 
4. We weren’t able to reconnect to your router.
 
When some settings are changed, you must restart your router for them to take full effect.  If you are connected to the router wirelessly, then, sometimes your device may not reconnect to the router automatically.  This could be for a variety of reasons, such as a change to the wireless network name (SSID) and password or because you chose not to connect to the router automatically on your device.  

User-added image

Solution:
 
Follow any of the options below:
 
Option 1:
Powercycle your modem then click Try again.
 
Option 2:
Try to connect to the wireless network then click Try again.
 
Option 3:
Connect your computer to the router via an Ethernet cable.  Log on to http://router/ to access your router’s web-based setup page then try to set up again. Once done, click Try again.

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