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Wemo® Switch + Motion, F5Z0340 Frequently Asked Questions

TABLE OF CONTENTS

PRODUCT INFORMATION
 
1. What is the Wemo® Switch + Motion, F5Z0340?
2. What do the lights on my Wemo Switch + Motion mean?
3. What is the range for my Wemo?
4. How much power does my Wemo consume?
5. How is Wemo different from other home automation systems?
6. How much bandwidth does Wemo use?
7. How many Wemo devices can I control?
8. How many devices can I control with my Wemo Switch?
9. What is the range of the Wemo Motion?
10. Can my Wemo App control Wemo devices in different homes (on multiple networks)?
11. Where can I find my Wemo's MAC address?
12. If my internet goes down, will my Wemo device continue to work?
13. Why doesn't Wemo turn ON my device automatically?
14. What are the electrical ratings of the Wemo Switch in different regions?
15. What are the maximum and minimum operating temperatures for my Wemo?
 

COMPATIBILITY
 
1. What can I use with my Wemo Switch + Motion?
2. Can I use Wemo with a device that has a digital power switch?
3. Will Wemo work with jail-broken phones?
4. What networks will not work with Wemo?
5. What devices will work with my Wemo Switch?
6. Does the Wemo Switch support Apple® HomeKit™?
 

SETUP AND CONFIGURATION
 
1. How do I set up my Wemo?
2. What if my phone runs out of battery during the Wemo setup?
3. Can I use multiple switches with my Wemo Motion?
4. Where do I place my Wemo Motion?
5. What if I don't have the latest Operating System (OS) version needed for my mobile device to install Wemo?
6. Why can't I access the internet on my iOS device during the Wemo setup?
7. Will connecting to Wemo over my 3G/4G network consume much of my data plan?
8. What security type does Wemo use?
9. What should I do if my Wemo lost settings after power failure?
10. What are the ports used for Wemo?
11. Does traveling outside of my time zone affect Wemo's clock?
12. How do I use my Wemo Switch + Motion?
13. How does Wemo work inside the home?
14. How does Wemo work when I'm away from home?
15. How can I delete a rule in the Wemo App?
16. How do I make a rule for multiple units that will turn ON and OFF at different times?
 

TROUBLESHOOTING
 
1. How do I restore my Wemo to its original settings?
2. How do I restore my Wemo if I use iCloud®?
3. What does it mean when you say override a rule?
4. What is a Rule Conflict?
5. What is a Rule Overlap?
6. What should I do if my Wemo starts to feel hot?
7. Why is Remote Access not working on my Wemo Switch + Motion?
8. What should I do when my Wemo's Wi-Fi name is not detected by the Android™ or iOS smartphone during setup?
9. What should I do if only one of my iPhone® devices can connect to Wemo?
10. Are there any updates on Wemo issues?
11. How can I delete a device that shows “Not detected” or is already inactive?
12. What can I do if my device lights up orange?
 


PRODUCT INFORMATION
 
1.  What is the Wemo® Switch + Motion, F5Z0340?
 
The Wemo® Switch + Motion, F5Z0340 is a kit consisting of two Wemo devices:  Wemo® Switch Smart Plug, F7C027 and Wemo® Motion, F7C028.  These home automation devices give you wireless control of your appliances and electronics, turning devices of your choice ON or OFF as soon as movement is detected.  The Wemo Motion plugs into an outlet and detects motion up to 10 ft away.  It then sends a wireless signal to the Wemo Switch to turn the connected device either ON or OFF.  Download the free Wemo App to your mobile device to program a light to turn ON when you walk into the house or a fan to turn OFF when you leave.
 
2.  What do the lights on my Wemo Switch + Motion mean?

The table below lists the device activities of the Wemo Switch and their corresponding indicator lights.
 
Wemo Switch Indicator Lights
  • Wi-Fi/Status Indicator - located towards the top of the switch
  • Activity Indicator Light - located at the ON/OFF button
Wi-Fi/Status Indicator Light
Activity/Indication
Flashing Blue
Starting up
Flashing Blue & Orange
First setup - Awaiting instructions
Solid Blue
Everything is OK
OFF
Normal (good)
Solid Orange
Poor connection
Flashing Orange
No connection
Activity Indicator Light
Activity/Indication
Solid Blue
Outlet ON
OFF
Outlet OFF
 
3.  What is the range for my Wemo?

Wemo devices should have the same or better range than most other wireless devices.  Therefore, you can connect your Wemo device wherever your laptop, tablets or phones get wireless access.  Bad weather and barriers like walls, cabinets and doors will reduce wireless range.
 
4.  How much power does my Wemo consume?

Wemo uses less than 1.5 watts, which is about a sixth of the power a clock radio consumes.
 
5.  How is Wemo different from other home automation systems?

Wemo is an affordable, scalable system designed to work with technology most people already have.  It doesn't require any custom installation, expensive hard wiring, or new platforms that traditional home automation systems use.  It is designed as a simple solution to life's annoying little problems and to give you more time and peace of mind.
 
6.  How much bandwidth does Wemo use?
 
The Wemo uses very little bandwidth and will only use your internet bandwidth when you have Remote Access enabled.
 
7.  How many Wemo devices can I control?
 
The number of Wemo units you can control depends on the number of wireless devices your router can support.  Check with your router manufacturer to determine how many devices you can connect to your router.
 
8.  How many devices can I control with my Wemo Switch?

Each Wemo Switch has a single outlet at the front, but you can plug in a power strip or a surge protector to control multiple devices.  The Wemo is rated at 15 A / 1800 W at 110 V.  Each device you connect will count toward that limit.  Make sure not to exceed that amount or you will damage your Wemo.
 
9.  What is the range of the Wemo Motion?

The Wemo Motion will sense movement within a 10-ft range.

10.  Can my Wemo App control Wemo devices in different homes (on multiple networks)?

No.  If you want to set up another Wemo device in another location through Remote Access, you need to set it up with a different mobile device aside from the one you used to set up the Wemo devices in your local network.  For example, if you used an iPhone® to set up the Wemo devices in your home, you would need to use another mobile device to set up the Wemo devices in another location.  This could be another smartphone or a tablet.
 
11.  Where can I find my Wemo's MAC address?
 
You can find the Wemo’s MAC or Device MAC address at the back panel.  If you want to set up your Wemo to work in a network with MAC Address Filtering, click here to learn how.
 
12.  If my internet goes down, will my Wemo device continue to work?
 
Yes.  Internet connection issues will not affect rules configured on the Wemo device.  It will only affect Remote Access.  This means the rules that you have set up will still function in your local network.
 
However, take note of the following:
  • If your Internet Service Provider’s (ISP) connection is down but the local network (router) is working, you can still manage your Wemo device locally via the Wemo App. 
  • If your ISP and your router’s connection are down, the Wemo device will continue to work but as a regular device only (ex. a regular switch).  Rules and pre-configured settings will not apply.
  • If both of your ISP and router’s connection are working, you can manage your Wemo device locally and remotely.
13.  Why doesn't Wemo turn ON my device automatically?
 
Wemo is simply a power switch.  When you turn it ON, it allows power to flow to whatever is connected to it.  When you turn it OFF, it stops that power flow.  It is similar to unplugging the device from the wall except you can use your phone to do it.

Some devices, such as televisions or some air conditioners, will not automatically turn back ON when Wemo is turned ON.  This is because these devices have a different type of power switch.

There are two types of power switches: digital and mechanical.
  • Devices such as lamps and fans normally have mechanical power switches, meaning they are either ON or OFF.
  • Televisions and other devices that use remotes or push button controls with digital displays have digital switches.  Devices like these are either ON or in standby mode.
If you plug your television into a Wemo Switch + Motion and turn the Wemo OFF, it will remove power from the television, turning it OFF in the process.  If you try to turn your television ON with its remote control, it will not turn ON since it has no power going to it.  When you turn the Wemo ON, it supplies power back to your television, which will then go into standby.  You will need to use its remote control to turn it back ON.
 
14.  What are the electrical ratings of the Wemo Switch in different regions?
 
The table below shows the different electrical ratings of the Wemo Switch:

 
Region
Electrical Rating
US
120 V~ / 15 A / 60 Hz / 1800 W
France and Germany
230 V~ / 16 A / 50 Hz / 3680 W
UK
240 V~ / 13 A / 50 Hz / 3120 W
Australia
240 V~ / 10 A / 50 Hz / 2400 W

15.  What are the maximum and minimum operating temperatures for my Wemo?
 
Based on the ambient air temperature of the location the Wemo is at, it could have a minimum operating temperature of -10 °C / 14 °F and a maximum of 40
°C / 104 °F.
 

COMPATIBILITY

1.  What can I use with my Wemo Switch + Motion?
 
You can essentially control any appliance or electronic device with an ON/OFF switch.  It could be a lamp, a fan, a heater, or a stereo.  If you can plug it in, you can control it with Wemo.
 
Here are some fun ways that customers are already using their Wemo devices for:

 
Electronic Device
Usage
Lighting Control
Connect your Wemo Motion so the room lights are ON when you enter.
Radio
Turn ON your radio.
Air Conditioning Units
Turn ON your AC window unit shortly before getting home.
Air Purifier
Turn ON your air purifier shortly before you get home.
Coffee Maker
Set your morning beverage to practically make itself.
Heater
Control the room’s temperature.
Privileged Control
Control your TV even when you're not in the room.
Play Practical Jokes
Set up your Wemo Motion without telling the family and watch the fun ensue.
 
IMPORTANT:  Devices that contain important information (i.e., computers or cable boxes) can be used with the Wemo Switch but is NOT RECOMMENDED.  Valuable information could be lost by abruptly shutting OFF these kinds of devices.
 
2.  Can I use Wemo with a device that has a digital power switch?
 
If you use a device that has a digital power switch (such as a television), Wemo will be able to turn OFF the device, but it will have to be turned ON manually after you turn the Wemo back ON.  This is because the default state of digital power switch devices is set to OFF.

3.  Will Wemo work with jail-broken phones?
 
No. 
 
4.  What networks will not work with Wemo?

For security reasons, Wemo isn't supported by the following:
  • Enterprise Networks - For security reasons, enterprise router security is set up with a series of firewalls that Wemo does not support.
NOTE:  You can still use these networks to remotely connect to the Wemo devices in your home.
  • Café Networks - Café-style networks (i.e., coffee shops, libraries, etc.) usually require a browser to provide additional login credentials to get on the network, which Wemo does not support.
NOTE:  You can still use these networks to remotely connect to the Wemo devices in your home.
  • Cellular Hotspots - Using a cell phone or cellular hotspot device is not supported by Wemo.
  • Networks Using Chinese Characters - Wemo is not currently compatible with networks that use Chinese characters in the Wi-Fi name or password.  If possible, change the Wi-Fi name and password using standard alphanumeric characters.
5.  What devices will work with my Wemo Switch?
 
Wemo works best with devices that have a physical power switch.  Devices like lamps, heaters and fans work great.  However, devices with a digital interface such as televisions, may not turn ON when power is resumed and instead go into standby mode.

6.  Does the Wemo Switch support Apple® HomeKit™?
 
The Wemo Switch does not support Apple HomeKit due to its hardware limitations.  If you want to connect the Wemo Switch to the Apple Home app, you can use the Wemo Bridge, F7C074.  The device serves as a bridge between the Apple Home app and Wemo devices and enables Wemo devices to be managed by Siri® Voice Control using an iPhone®, iPad® or Apple Watch®.  For steps on how to setup the Wemo Bridge with Apple Home app, click here.
 

SETUP AND CONFIGURATION
 
1.  How do I set up my Wemo?
 
Setting up your Wemo can be done using your mobile device through the Wemo App.  For instructions, click here.

For more information about the Wemo App, select your device from the following links:

Android
iOS

2.  What if my phone runs out of battery during the Wemo setup?
 
If you were unable to complete the setup, the status light on your Wemo will blink blue and orange or green and orange, indicating it is still in setup mode.  You can resume the setup once your phone is fully-charged.  If the setup is successful, the status light on your Wemo will turn solid blue and then turn OFF, indicating that it is connected to your Wi-Fi.
 
3.  Can I use multiple switches with my Wemo Motion?

Yes.  Wemo is a modular system.  You can add additional switches easily and at any time.  Control as much or as little of your house as you want.
 
NOTE:  The Wemo Motion is a two-part device.  Make sure to securely connect the Sensor's cord to the jack underneath the wall module.
 
4.  Where do I place my Wemo Motion?
 
Place the Wemo Motion directly in front of where motion is to be detected.  Once connected, your Wemo Motion will sense movement within a 10-ft range.

5.  What if I don't have the latest Operating System (OS) version needed for my mobile device to install Wemo?
 
Wemo will not work on devices that have an iOS version lower than 9.0 and Android version lower than 4.4 for mobile devices.  Get the latest Wemo App version from App Store® for iOS or Google Play™ for Android.
 
6.  Why can't I access the internet on my iOS device during the Wemo setup?

During the Wemo setup, your iOS device temporarily disconnects from your Wi-Fi and connects to your Wemo.  When setup is complete, your iOS device should connect back to your Wi-Fi automatically.  If you need to access the internet on your phone during setup, exit the Wemo App and connect back to your Wi-Fi.  You will need to restart the setup again later if you do this.
 
7.  Will connecting to Wemo over my 3G/4G network consume much of my data plan?

Wemo's data requirements are extremely small.  Controlling Wemo over 3G is similar to sending a text-only email.
 
8.  What security type does Wemo use?
 
Wemo supports WEP, WPA™ and WPA2™ security.  Therefore, Wemo is as secure as your home Wi-Fi.  Remote Access has been designed with the latest security enhancements in place.  In addition to this, the cloud only stores a key that connects your iOS device to your home and not any device-specific information.
 
9.  What should I do if my Wemo lost settings after power failure?
 
Unplug the Wemo for 20 seconds and plug it back in.  If it does not connect after 45 seconds, you will need to follow the setup procedure again.  Any rules and settings you had will not be lost.  

NOTE:  Make sure your router is set up to broadcast its Wi-Fi name and your mobile device should be connected to the router’s 2.4 GHz band.  If not, the Wemo will not be able to connect to it.
 
10.  What are the ports used for Wemo?

Ports are openings that allow data to flow in and out through your router's firewall.  The following ports are used for Wemo:

 
Type
Port Number
Purpose
Local
1900
Advertisement and discovery requests (UPnP).
Xxxx
Discovery response port is up to the requester source port – random
49152, 49153, 49xxxx
Local web service calls.  First two are used most of the time, but numbers can increase.
Remote
8080
http for downloading firmware update files
8443
https for web services to cloud
3478
Port for TURN server for NAT client
 
11.  Does traveling outside of my time zone affect Wemo's clock?
 
No.  Your Wemo will remain in your home time zone regardless of where you are.  When Wemo is initially set up, it detects the time zone from your mobile device.  After that, Wemo synchronizes with a time server to maintain an internal clock.

NOTE:  When trying to create a rule from a different time zone, the rule will be scheduled according to your mobile device's time.  Make the necessary adjustments to account for the time difference between your mobile device and your Wemo units.
 
12.  How do I use my Wemo Switch + Motion?

Having both a Wemo Switch and a Wemo Motion allow you to create rules that will turn the Wemo Switch ON or OFF when motion is detected.  This is a great way to automate your home!
 
13.  How does Wemo work inside the home?
 
Wemo uses your home Wi-Fi to create its own "Wemo network".  Using the Wemo App on your tablet or smartphone, you can control your Wemo from anywhere in your home.  When you set up a Wemo, give it a name, add a picture or create rules - all the information is stored on the Wemo itself.  This means that you don't need a hub or a dedicated controller in your home in order for Wemo to work.  You can easily control multiple Wemo units from different mobile devices.
 
NOTE:  Some routers have a maximum amount of devices they will support.  Therefore, some Wemo users may see other devices drop off their network or their network may limit the number of Wemo units they can connect.
 
14.  How does Wemo work when I'm away from home?

Remote Access is automatically enabled when you set up Wemo, as long as the network you are using has an internet connection.  With Remote Access enabled, you can control your Wemo devices from anywhere your smart device has an internet connection.  This includes other Wi-Fi or your 3G/4G mobile connection.  When the Wemo App is launched outside your home, the App contacts the Belkin cloud, the cloud redirects the phone's request to the appropriate Wemo unit(s) and then you can see and control all of your Wemo devices.
 
15.  How can I delete a rule in the Wemo App?
 
To learn how to delete a rule in the Wemo App, click here.
 
16.  How do I make a rule for multiple units that will turn ON and OFF at different times?
 
From the list of devices in your Wemo App, simply select the device that you need to set up a rule with.  Do this on your devices one at a time.  To get to know the different rules you can set on your Wemo device, click here.


TROUBLESHOOTING
 
1.  How do I restore my Wemo to its original settings?

You can restore the original settings of your Wemo device through the Wemo App.  Restoring your Wemo device will erase all the settings and set it back to factory defaults.  Before restoring a Wemo device to its original settings, make sure to disable Remote Access and any rules associated with that Wemo device.  To do this, open your Wemo App then tap the Settings icon or
 More > Remote Access > Forget and Disable.  If you do not disable Remote Access, you may need to re-install the Wemo App.
 
NOTE:  Make sure you are on the same Wi-Fi as your Wemo unit(s) before proceeding with the restore steps below.

For iOS Devices
 
Step 1:  On the Wemo App, tap the pencil icon to edit.
 
Step 2:  Select the Wemo Switch that you want to reset then select Reset Options.

 
Step 3:  Choose Erase All Content and Settings to clear all data and restore all settings to default values.  Then, tap Yes.
 
For Android Devices

 
Step 1:  In the Wemo App, tap the pencil icon to edit..
 

Step 2:  Select the arrow next to the Wemo Switch that you want to reset then select Reset Options.
 
Step 3:  Select Erase All Content and Settings to clear data and restore settings to default values.

Step 4:  When asked for a confirmation, tap OK.
 
Manual reset using the Wemo’s Reset button
 
Step 1:  Unplug your Wemo.
 
Step 2:  Hold down the Restore button (labeled at the top).
 
Step 3:  While holding the Restore button down, plug the Wemo into the power outlet, and continue to hold the button down for 5 seconds.  The status light will begin to blink orange to signify it is resetting.
 
Step 4:  Release the button.  It should take about 45 seconds for the Wemo to restore and reboot.  It will blink blue and orange when finished.
 
2.  How do I restore my Wemo if I use iCloud®?

If you change your router and router settings and cannot connect to your Wemo devices, follow these steps:

 
Step 1:  Disable Remote Access on all iOS devices.  On your Wemo App, tap More > Remote Access > Forget and Disable.
 

Step 2:  Reset the Wemo devices to factory default.  Click here to know how.
 
Step 3:  Perform the setup steps.  To learn how, click here.
 
If you need to restore your Wemo unit(s) and use the iCloud® backup service, you’ll need to remove the Wemo App from iCloud® in order to re-run setup.

 
Step 1:  Disable Remote Access on all your iOS devices.  On your Wemo App, tap More > Remote Access > Forget and Disable.
 
Step 2:  Reset the Wemo devices to factory default.  Click here to know how.

Step 3:  Open Settings on your iOS device.
 
Step 4:  Tap iCloud.
 
Step 5:  Tap Storage & Backup.
 
Step 6:  Tap Manage Storage.
 
Step 7:  Tap on the name of your device.
 
Step 8:  Tap Show All Apps.
 
Step 9:  Find your Wemo App and switch the toggle to Off.
 
Step 10:  Tap Turn Off & Delete.
 
Step 11:  Go back to the home screen on your iPhone®, iPod® or iPad® and locate the Wemo App.
 
Step 12:  Hold down the Wemo App until it starts moving and an X appears at the left corner of the App.

Step 13:  Tap the X button.  A message will appear asking if you would like to delete the App.  Tap Delete.
 
Step 14:  Download the Wemo App from the App Store® and follow the setup steps.
 
3.  What does it mean when you say override a rule?
 
After creating a rule for a Wemo device, you can still manually turn it ON/OFF by tapping on the Switches tab in your Wemo App.  When you switch a Wemo device ON/OFF with a rule associated to it, an alert will pop up called Rule Override asking if you want to override the rules.  Overriding the rules will disable the rules associated with that switch.
 
NOTE:  Rules run from midnight to midnight so if you override a rule, it should reset the next day.
 
4.  What is a Rule Conflict?
 
If you try to set multiple rules for a single Wemo device that have conflicting time schedules and oppose each other, a Rule Conflict prompt will appear.  You'll be guided to adjust the timing of the rule and resolve the conflict.
 
5.  What is a Rule Overlap?
 
If you try to set multiple rules for a single Wemo device that have overlapping time schedules, a Rule Overlap prompt will appear.  You'll be guided to adjust the timing of the rule and resolve the overlapping issues.

6.  What should I do if my Wemo starts to feel hot?
 
When in use, your Wemo might feel warm.  This is normal.  However, your Wemo should never feel hot.  If it does, unplug the unit and allow it to cool down.  Make sure you are not overloading the Wemo.  The maximum power capacity of Wemo is 15 A / 1800 W at 110 V.  Exceeding this limit can damage your Wemo.  If you are not using close to or over Wemo’s maximum capacity and the unit still feels hot, discontinue use and contact Belkin Support immediately.
 
7.  Why is Remote Access not working on my Wemo Switch + Motion?

There are a few reasons why Remote Access is not working on your Wemo Switch +  Motion:
  • Remote Access not enabled
During Wemo setup, it attempts to enable Remote Access feature.  In case you were not able to set up this feature, you can enable Remote Access on your Wemo anytime.
  • Long response time
When accessing Wemo remotely, the Wemo App contacts the Remote Cloud Server which relays the command back to your Wemo device at home.  The App sets a response time to connect to the Remote Cloud Server and if it doesn't receive a response, it will show the message Not Detected.  It may take some time for the cloud to locate your Wemo depending upon network congestion.
  • The Wi-Fi name of the router has special characters
If Remote Access is not working on your Wemo Switch + Motion using the Wemo App v1.2.1, check the router's Wi-Fi name.  If the router's Wi-Fi name has special characters such as ‘, <>, &, “, Remote Access will not work.  Belkin is working on a fix to resolve the issue.
 
8.  What should I do when my Wemo’s Wi-Fi name is not detected by the Android™ or iOS smartphone during setup?

The first thing that you should do to troubleshoot this issue is to reset the device.  To manually reset the device, follow these instructions:

 
Step 1:  Unplug your Wemo.

Step 2:  Hold down the Restore button (labeled at the top).

Step 3:  While holding the Restore button down, plug the Wemo into a power outlet and continue to hold the button down for 5 seconds.  The status light will begin to blink orange to signify it is resetting.

Step 4:  Release the button.  It should take about 45 seconds for the Wemo to restore and reboot.  It will blink blue and orange when finished.
 
9.  What should I do if only one of my iPhone® devices can connect to Wemo?
 
If you are using a dual-band router, make sure that your mobile device is connected to the 2.4 GHz band.  Wemo only works with this band.  You may also check more information on how to connect the Wemo device to your Wi-Fi by clicking here.
 
10.  Are there any updates on Wemo issues?
 
Belkin identified the following issues and are working hard to replicate and fix them.  Some of these may be resolved with the cloud update.
  • Wemo not detected/intermittently detected
  • Unable to access remotely
  • Switch automatically turns OFF after being turned ON
  • Rules trigger incorrectly / not as scheduled
  • Slow to detect / discover / show devices and / or rules
If you’ve recently experienced any new issues not captured above, please email us from within the Wemo App (Go to More > Tell Us What You Think > Report a problem).  This will send us details on your Wemo setup so that we can log the issue and help troubleshoot.
 
11.  How can I delete a device that shows “Not detected” or is already inactive?
 
You can only hide the device from the list of devices.  Simply select the name of your device then tap Hide.  When you reopen or relaunch your Wemo App, it will no longer display on your list.
 
12.  What can I do if my device lights up orange?
 
The orange light means that your device is not connected to Wi-Fi or you have poor connection.  Here are options you can do to fix the issue:
  • Make sure your Wi-Fi is configured properly.  You should have an active wireless internet connection.
  • Refresh the list of available Wi-Fi and look for your Wemo network.
  • Reset your device.  To learn how, click here.

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