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Resolving issues when setting up Wemo® using an iOS device

Wi-Fi Assist is a feature on some iOS devices that lets you automatically switch to mobile data when your Wi-Fi connection is poor.  This allows you to stay connected to the internet.  However, with Wi-Fi Assist enabled, your device may switch back to your saved Wi-Fi or data connections that may cause failure when setting your Wemo®. 

Before setting up your Wemo, it is recommended that you disable Wi-Fi Assist.  The steps below will teach you how.

IMPORTANT:  The Wi-Fi Assist option is accessible only to devices with iOS 9 and later.  

 
Step 1:  On your iOS device, go to Settings.

Step 2:  Select Mobile Data.

NOTE:  This option may show as Cellular on some devices.

Step 3:  Scroll down to the bottom of the page.

Step 4:  When you see the Wi-Fi Assist toggle button, tap to switch it OFF.

You should now have successfully disabled Wi-Fi Assist and can now proceed with setting up your Wemo.  For instructions, click here.  To restore your Wemo to factory defaults after a failed setup, click here.


Related Articles:

Android™ smart device keeps disconnecting while setting up Wemo®
Common issues with Wemo® devices
Troubleshooting Wemo® device issues

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