Frequently Asked Questions (UltraCharge Power Bank 22K with Retractable Cable and Smart Display)

Frequently Asked Questions

UltraCharge Power Bank 22K with Retractable Cable and Smart Display (BPB042)

These FAQs answer common questions about the UltraCharge Power Bank 22K with Retractable Cable and Smart Display (BPB042), grouped by product information, hardware information, compatibility, and functionality.

 

 

Product Information

What is Belkin UltraCharge Power Bank 22K with Retractable Cable and Smart Display?

The Belkin UltraCharge Power Bank 22K with Retractable Cable and Smart Display is a portable battery pack you can carry with you to charge your phone, tablet, laptop, and other devices when you're away from a wall outlet.

What colors does it come in?

You can choose from three stylish colors: Black, Sand (Europe only), and Deep Blue (Europe only).

Does it come with a warranty?

Yes! It comes with a 2-year limited warranty. Plus, you also get a $2,500 Connected Equipment Warranty, which helps protect your devices if something goes wrong while they're being charged.

What's the difference between the version sold on Amazon and the one sold in stores?

The power banks themselves are exactly the same. The only difference is the packaging. The Amazon version comes in a plain brown box (frustration-free packaging), while the retail version comes in the full colorful retail box. Same product, same performance, same warranty.

What's in the box?

You'll get the power bank itself, along with a quick-start guide and warranty information. Since the charging cable is built into the power bank, no extra cable is included in the box.

Is this product pre-charged out of the box?

Yes, it comes pre-charged and ready to use right away. We do recommend giving it a full charge before your first long trip to get the most out of it.

 

Hardware Information

How big is the power bank?

It's a compact 131 x 54 x 52.8 mm, small enough to fit in a jacket pocket, side pocket of a backpack, or purse.

What kind of battery is inside?

It uses 4 premium Samsung 58E 21700 lithium-ion battery cells, the same kind of high-quality cells used in top-tier power banks and electric vehicles.

How big is the battery capacity?

It has a huge 22,000 mAh capacity, enough to charge most smartphones several times over.

What ports does it have?

You get three ways to charge: a built-in retractable USB-C cable, a separate USB-C port, and a USB-A port. That means you can charge up to 3 devices at the same time.

How long is the built-in cable?

The retractable USB-C cable is 70 cm (about 27.5 inches) long when fully extended, plenty of length to keep your phone in your hand while the power bank sits in your bag.

Is the retractable cable durable?

Absolutely. The cable is tested for over 10,000 pull-out and swing cycles, and it's built with a flame-resistant (VW-1 rated) material. It's designed to last for years of daily use.

Does the cable lock in place when I pull it out?

Yes! Pull the cable out all the way to 70 cm and it will automatically lock in place, staying taut while you charge. When you're done, just give it a gentle tug and it retracts smoothly back into the body.

What does the display show?

The smart digital display has three views you can cycle through by pressing the button: (1) Battery percentage: shows how much power is left; (2) Wattage output: shows how fast each port is charging in real time; (3) Temperature/safety status: shows the internal temperature and any safety alerts.

How do I switch between screens on the display?

Just short-press the button on the power bank once to wake the screen, and press again to cycle through the three views. Hold the button for 2 seconds to turn the screen off.

Does the display turn off by itself?

Yes, to save battery, the display automatically turns off after 30 seconds of no activity. It will light up again when you press the button or plug in a device.

Is the housing made of anything special?

Yes, we use eco-friendly materials at least 75% of the plastic housing is made from recycled materials, and it carries GRS environmental certification.

 

Compatibility

What devices will work with the Belkin UltraCharge Power Bank 22K (BPB042)?

The Belkin UltraCharge Power Bank 22K (BPB042) has been tested for compatibility with the following devices:

  • iPhone Air
  • iPhone 17
  • iPhone 17 Pro
  • iPhone 17 Pro Max
  • iPhone 16
  • iPhone 16 Plus
  • iPhone 16 Pro
  • iPhone 16 Pro Max
  • iPhone 15
  • iPhone 15 Plus
  • iPhone 15 Pro
  • iPhone 15 Pro Max
  • Samsung Galaxy S26
  • Samsung Galaxy S26+
  • Samsung Galaxy S26 Ultra
  • Samsung Galaxy S25
  • Samsung Galaxy S25+
  • Samsung Galaxy S25 Ultra
  • Samsung Galaxy S25 Edge
  • Samsung Galaxy S24
  • Samsung Galaxy S24+
  • Samsung Galaxy S24 Ultra
  • Samsung Galaxy S23
  • Samsung Galaxy S23 Ultra
  • Samsung Galaxy Z Flip 7
  • Samsung Galaxy Z Fold 7
  • Samsung Galaxy A56
  • Samsung Galaxy A55
  • Google Pixel 10
  • Google Pixel 10 Pro
  • Google Pixel 10 Pro XL
  • Google Pixel 9
  • iPad Pro 11" M5 (2025)
  • iPad Pro 13" M5 (2025)
  • iPad Pro 11" M4 (2024)
  • iPad Pro 13" M4 (2024)
  • iPad Air 11" M3 (2025)
  • iPad Air 13" M3 (2025)
  • iPad A16 (2025)
  • iPad mini A17 Pro (2024)
  • MacBook Air 13" M4 (2025)
  • MacBook Air 15" M4 (2025)
  • MacBook Pro 14" M5 (2025)
  • Nintendo Switch
  • Nintendo Switch 2
  • AirPods 4
  • AirPods Pro 3
  • Apple Watch Series 11
  • Apple Watch Ultra 3
  • Kindle Paperwhite (KPW6)
  • Kindle Colorsoft (KC)
Can I charge more than one device at the same time?

Yes! You can charge up to 3 devices at once using the retractable cable, the extra USB-C port, and the USB-A port together.

Will this charge non-Apple, non-Samsung devices too?

Yes! It's compatible with virtually any device that charges over USB-C or USB-A, including Google Pixel phones, wireless earbuds, cameras, e-readers, Bluetooth speakers, and more.

Do I need to download an app to use it?

Nope, no app needed. There is no companion app or PC software required. Everything you need to know is shown right on the built-in display, just plug in and go.

 

Functionality

How fast can it charge my devices?

Really fast! It delivers up to 65W from a single port and up to 120W total when using two ports together, that's laptop-class fast charging. Your phone charges in a snap, and your laptop stays powered while you work.

How many times can it fully charge my phone?

With 22,000 mAh of power, it can charge most modern smartphones several times over on a single charge of the power bank. You'll get plenty of top-ups for even the longest travel days.

How do I recharge the power bank itself?

Plug a USB-C wall charger (up to 65W) into either the retractable cable or the USB-C port. It fully recharges from empty to 100% in about 2 hours with a 65W charger.

Can I charge my phone while the power bank is being recharged?

Yes, this is called pass-through charging. Your device gets charged first (at up to 15W), and once your device is topped up, the power bank refills its own battery. This helps protect the battery for a longer life.

Why is the pass-through charging only 15W?

We limit pass-through to 15W on purpose. This gentle charging is easier on the internal battery, helping it last much longer over the years. Think of it as spa treatment for your battery.

Can I take this on an airplane?

Yes! At approximately 81 Wh (well under the 100 Wh airline limit), it's approved for carry-on luggage on most airlines. Just remember: it must go in your carry-on bag, never in checked luggage. Always double-check with your specific airline for their latest rules.

Is it safe to leave charging overnight?

Yes, it's completely safe. The power bank has dual-chip smart protection that monitors temperature and power flow every 20 milliseconds. It automatically prevents overcharging, overheating, and other safety issues.

Why does my device sometimes charge slower than expected?

A few reasons this can happen: (1) You're using multiple ports at the same time and the power is being shared; (2) The environment is warm, and the power bank has reduced output to stay safe; (3) Your device or cable doesn't support the fastest charging speed. Try using just one port with a high-quality USB-C cable for the fastest results.

What should I do if my power bank isn't turning on?

First, make sure it has a charge. Plug it into a wall charger for 15-30 minutes and try again. If the display still doesn't light up, contact Belkin Support with your proof of purchase and we'll be happy to help you under warranty.

Can I use it while it's charging?

Yes! Thanks to pass-through charging, you can plug in your devices even while the power bank itself is charging. Your devices get powered first, then the power bank tops itself up.

How do I store it when I'm not using it?

Store it at room temperature in a dry place. If you won't be using it for a long time, we recommend keeping it around 50% charged and topping it up every few months to keep the battery healthy.

What if my power bank stops holding a charge over time?

Like all lithium batteries, capacity does slightly decrease over years of use, which is normal. However, if it stops holding a charge much sooner than expected and you're within the 2-year warranty, contact Belkin Support with your proof of purchase and we'll take care of you.

How do I get help if something goes wrong?

Head to the Belkin Support website or reach out to our customer service team. Have your proof of purchase handy, and we'll be more than happy to help whether it's a question, troubleshooting, or a warranty claim.

Still have questions?

Contact Support

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