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Belkin AUC003 Frequently Asked Questions

TABLE OF CONTENTS

PRODUCT INFORMATION

1.  
What is the Belkin SOUNDFORM™ Immerse Noise Cancelling Earbuds, AUC003?
2.  What is the Apple® Find My™?
3.  What is Google® Fast Pair Service?
4.  What is the warranty of this product?
5.  Does the Belkin AUC003 have a connected equipment warranty (CEW)?
6.  Is the Belkin AUC003 RoHS-certified?
7.  Is it Proposition 65-certified?
8.  Is it MFi-certified?
9.  Is it Apple Find My-certified?
10.  Is it Google Fast Pair Service-certified?
11.  Is it FCC-certified?
12.  Does it support NFC?
13.  What is included in the package of the Belkin AUC003?

HARDWARE INFORMATION

1.  
What are the dimensions of the Belkin AUC003?
2.  What Bluetooth® version does the Belkin AUC003 support?
3.  How do you charge the Belkin AUC003?
4.  Does this product have control buttons?
5.  Is there a reset or restore button on the earbuds?
6.  What audio bitrate does the Belkin AUC003 support?
7.  What are the recommended operating and storage temperatures of this product?
8.  Does it have a built-in microphone?
9.  Does each built-in microphone have any noise reduction functionality?
10.  Does it have any proximity sensors feature?
11.  What is the driver size on the Belkin AUC003 earbuds?
12.  What is the frequency response of the Belkin AUC003 earbuds?
13.  Are there any status lights on the Belkin AUC003?
14.  What do the status lights mean on the Belkin AUC003?
15.  What are the battery capacities of the earbuds?
16.  What is the battery capacity of the charging case?
17.  What material is the included USB cable made of?
18.  Are the Belkin AUC003 earbuds water-resistant?
19.  What are the silicone wingtips for the Belkin AUC003?
20.  Are the silicone wingtips required to use the Belkin AUC003?

COMPATIBILITY

1.  
What devices can the Belkin AUC003 connect to?
2.  What types of apps can I use with the Belkin AUC003?
3.  What audio codecs does the Belkin AUC003 support?
4.  Can the Belkin AUC003 be used with Android™-based devices?
5.  Can the Belkin AUC003 be used with iOS-based devices?
6.  Can the earbuds be used with computers?
7.  Can I use other eartips with the Belkin AUC003?

FUNCTIONALITY

1.  
Do I need a special app to set up the Belkin AUC003?
2.  How many devices can be connected at the same time to the Belkin AUC003?
3.  Can I use the Belkin AUC003 to control audio playback?
4.  Can I use it to control phone calls?
5.  Does it support Siri®?
6.  Does it support Google® Assistant?
7.  Can the Apple Find My feature be disabled on my Belkin AUC003?
8.  How fast does the Belkin AUC003 charge?
9.  How to turn OFF the Belkin AUC003 earbuds?
10.  Can Multipoint functionality be disabled on the Belkin AUC003?
11.  How does the Auto Pause feature work with the Belkin AUC003?
12.  Can the Auto Pause functionality be disabled on the Belkin AUC003?
13.  Can the mute reminder be disabled on the Belkin AUC003?
14.  How do I locate the firmware version of my Belkin AUC003?
15.  How do I locate the serial number of my Belkin AUC003?
16.  Does the Belkin AUC003 support Hear Through Mode?
17.  Can the sound settings be customized on the Belkin AUC003?
18.  Can I change the Equalizer settings directly on the Belkin AUC003 earbuds?
19.  How do I perform a factory restore on the Belkin AUC003?
20.  Can the audio playback touch controls be customized on the Belkin AUC003?
21.  Can the call touch controls be customized on the Belkin AUC003?
22.  Can the ANC button functionality be customized on the Belkin AUC003?
23.  Can I charge the Belkin AUC003 charging case faster by using both the USB-C® cable and a wireless charger?


PRODUCT INFORMATION

1.  What is the Belkin SOUNDFORM™ Immerse Noise Cancelling Earbuds, AUC003?

The Belkin SOUNDFORM™ Immerse Noise Cancelling Earbuds, AUC003 delivers superior and high-quality sound.  With its hybrid active noise cancellation feature, it blocks unwanted noise and allows you to make calls or listen with confidence.  You can also track your charging case securely and privately by using the Apple Find My.


2.  What is the Apple® Find My™?

The Apple Find My is a location platform developed by Apple built into its range of macOS® and iOS devices.  This app allows you to link compatible devices to your Apple iCloud® account.  When the Apple Find My is enabled on a device, it can be located using your macOS or iOS device.  The Apple Find My makes it easy to keep track of your Apple devices even if they are offline.

3.  What is Google® Fast Pair Service?

Google Fast Pair Service (GFPS) utilizes Bluetooth Low Energy (BLE) functionality to discover nearby Bluetooth accessories that support GFPS.  When a GFPS-enabled accessory is in setup mode near your Android™ device, a pop-up message will appear on the screen asking if you would like to connect.  GFPS can also download any companion apps available for the accessory without having to go through settings or the Google Play™ store.  GFPS is compatible with Android version 6 and higher.

4.  What is the warranty of this product?

The Belkin AUC003 has the following product warranty per region:
  • NA:  1-year limited warranty
  • ANZ:  2-year limited warranty
  • EMEA:  2-year limited warranty
  • APAC:  1-year limited warranty
  • LATAM:  1-year limited warranty
5.  Does the Belkin AUC003 have a connected equipment warranty (CEW)?

No.

6.  Is the Belkin AUC003 RoHS-certified?

Yes.

7.  Is it Proposition 65-certified?

Yes.

8.  Is it MFi-certified?

No.

9.  Is it Apple Find My-certified?

Yes.

10.  Is it Google Fast Pair Service-certified?

Yes.

11.  Is it FCC-certified?

The Belkin AUC003 complies with part 15 of the FCC rules.  Operation of the SOUNDFORM™ Immerse is subject to two conditions, namely:

 
  • The device may not cause harmful interference.
  • The device must accept any interference received, including interference that may cause undesired operation.

12.  Does it support NFC?

No.

13.  What is included in the package of the Belkin AUC003?

The following are included in the packaging:

 
  • One Belkin AUC003
  • Qi™-compatible charging case
  • 1 ft USB-A to USB-C cable
  • Three pairs of silicone ear tips (small/medium/large)
  • Three pairs of silicone wingtips (small/medium/large)
  • Quick start guide
  • Regulatory information

HARDWARE INFORMATION

1.  What are the dimensions of the Belkin AUC003?

The Belkin AUC003 dimensions are as follows:

 
  • Width:  6.4 in
  • Depth:  6.4 in
  • Height:  6.63 in
  • Weight:  2.8 lb

2.  What Bluetooth® version does the Belkin AUC003 support?

The Belkin AUC003 supports Bluetooth 5.0 and is backward compatible with older versions of Bluetooth.

3.  How do you charge the Belkin AUC003?

The Belkin AUC003 can be charged as follows:

 
  • Case - The Belkin AUC003 case can be charged wirelessly using a standard Qi wireless charging pad, or via the USB-C port on the back of the case.
  • Earbuds - The Belkin AUC003 earbuds can be charged by placing them in the charging case.  They can either charge directly from the battery in the case or can be charged while also charging the case.

4.  Does this product have control buttons?

Yes.  The Belkin AUC003 charging case features a button on the back of the case near the USB-C charging port for enabling and disabling the Apple Find My functionality.  The earbuds have touch-sensitive buttons for controlling different playback and call control functionality.

5.  Is there a reset or restore button on the earbuds?

Yes.  The charging case of the Belkin AUC003 features a factory reset button on the back by the USB-C charging port.  This is used to restore the earbuds and case back to factory settings.

6.  What audio bitrate does the Belkin AUC003 support?

It supports aptX HD 24-bit audio.

7.  What are the recommended operating and storage temperatures of this product?

The recommended operating and storage temperatures are:

 
  • Storage temperature: -30°C to 70°C with 5% to 95% relative humidity
  • Operating temperature: 0°C to 40°C with 10% to 90% relative humidity

8.  Does it have a built-in microphone?

Yes.  Each Belkin AUC003 earbud has three built-in microphones.

9.  Does each built-in microphone have any noise reduction functionality?

Yes.  Each built-in microphone has noise reduction functionality.

10.  Does it have any proximity sensors feature?

Yes.  Each earbud has an IR sensor to detect if it is in your ear.  When the earbud is removed from your ear, it will automatically pause audio or video playback.

11.  What is the driver size on the Belkin AUC003 earbuds?

The driver size of the earbuds is 12 mm.

12.  What is the frequency response of the Belkin AUC003 earbuds?

The frequency response is 20 Hz–20,000 Hz.

13.  Are there any status lights on the Belkin AUC003?

Yes.  The Belkin AUC003 charging case features a single status light to show the charging status.  The earbuds also feature a status light for pairing and power status.

14.  What do the status lights mean on the Belkin AUC003?

The earbuds’ status light behaviors are:
 
BehaviorColorMeaning
FlashingBlue Searching for paired device
FlashingWhiteCharging
FlashingWhite/Blue Pairing mode
OFFNoneIn use / OFF
 
Case status light behavior:
   
BehaviorColorMeaning
FlashingRedCharging
SolidRedLow battery
SolidWhite Normal charge level
FlashingWhite/RedFactory restore
NoneOFFCase in standby
 
15.  What are the battery capacities of the earbuds?

Each earbud has a battery capacity of 60mAh.

16.  What is the battery capacity of the charging case?

The charging case has a battery capacity of 520mAh.

17.  What material is the included USB cable made of?

The USB cable is made of copper wiring with PVC sheathing.

18.  Are the Belkin AUC003 earbuds water-resistant?

The Belkin AUC003 earbuds are rated IPX5 for sweat and water resistance.  While not waterproof, they can be used in wet weather and during challenging workouts.

19.  What are the silicone wingtips for the Belkin AUC003?

The removable silicone wingtips on the earbuds help to keep the Belkin AUC003 earbuds securely placed in your ear.  The wingtips come in three sizes and are easy to remove and replace.

20.  Are the silicone wingtips required to use the Belkin AUC003?

No.  The wingtips are removable but are recommended to help hold the earbuds securely in your ears.

COMPATIBILITY


1.  What devices can the Belkin AUC003 connect to?

The earbud is designed to connect to Bluetooth audio-enabled devices such as phones, tablets, and computers.  To utilize the Apple Find My functionality of the Belkin AUC003, it must be used with an iOS or macOS® device.

The Belkin AUC003 has been tested for compatibility with the following devices:
 
  • iPhone® 13 Pro Max
  • iPhone 13 Pro
  • iPhone 13
  • iPhone 13 mini
  • iPhone 12 Pro Max
  • iPhone 12 Pro
  • iPhone 12
  • iPhone 12 mini
  • iPad® (9th generation)
  • iPad mini® (6th generation)
  • Samsung® Galaxy® S22 Ultra 5G
  • Samsung Galaxy S22+ 5G
  • Samsung Galaxy S22 5G
  • Samsung Galaxy S21 Ultra 5G
  • Samsung Galaxy S21+ 5G
  • Samsung Galaxy S21 5G
  • Samsung Galaxy S21 Series
  • Samsung Galaxy S20 Ultra 
  • Samsung Galaxy S20+ 
  • Samsung Galaxy S20 
  • Samsung Galaxy S20 FE 
  • Samsung Galaxy S6®
  • Samsung Galaxy Note® 20 Ultra 
  • Samsung Galaxy Note 20

2.  What types of apps can I use with the Belkin AUC003?

The Belkin AUC003 can be used to control music and video apps.  It can also be used to answer, and end phone calls on your cellular phone.

3.  What audio codecs does the Belkin AUC003 support?

The earbud supports aptX
Classic and aptX HD.

4.  Can the Belkin AUC003 be used with Android™-based devices?

Yes.

5.  Can the Belkin AUC003 be used with iOS-based devices?

Yes.

6.  Can the earbuds be used with computers?

Yes, as long as the computer supports Bluetooth audio connections.

7.  Can I use other eartips with the Belkin AUC003?


Yes, the Belkin AUC003 supports eartips with a diameter of 6.3 mm.

FUNCTIONALITY

1.  Do I need a special app to set up the Belkin AUC003?

To set up the Belkin AUC003, check the following:
 
  • Earbuds:  It can be set up with any Bluetooth audio-compatible device.  An app is not required.
  • Case:  To use the Apple Find My functionality built into the Belkin AUC003 case, you will need to use an iOS or macOS device that has the Find My app.

2.   How many devices can be connected at the same time to the Belkin AUC003?

The earbuds can be connected to and used with up to two devices at a time.

Multipoint is a feature of the Belkin AUC003 earbuds that allow them to be paired with two devices simultaneously and switch between them seamlessly without requiring you to disconnect and reconnect. 

You have paired your Belkin AUC003 with your laptop and your phone.  Currently, you are using your laptop to play audio on your Belkin AUC003 while you work.  When a phone call comes through, your earbuds will automatically switch over to the incoming phone call on your phone and begin playing the ringing tone in your ears.  The audio playback on your laptop will be paused when switching over. 

Multipoint can be toggled ON and OFF using the SOUNDFORM app.  Multipoint will only function if your earbuds are paired with and connected to two devices at the same time.  If your Belkin AUC003 earbuds are only paired with or connected to a single device, you can still toggle the Multipoint feature ON and OFF, but you will see no changes until you connect to a second Bluetooth source. 


3.  Can I use the Belkin AUC003 to control audio playback?

Yes.  Each earbud features a touch-sensitive area that can be used to control audio playback.

4.  Can I use it to control phone calls?

Yes.   Each earbud features a touch-sensitive area that can be used to take and end phone calls.

5.  Does it support Siri®?

Yes.  Siri can be activated on an iOS device by pressing and holding either the right or left earbud for 2 seconds.  Google Assistant, on the other hand, can be activated on an Android device by pressing and holding either the right or left earbud for 2 seconds.

6.  Does it support Google® Assistant?

Yes.  Google Assistant can be activated on an Android device by pressing and holding either the right or left earbud for 2 seconds.

7.  Can the Apple Find My feature be disabled on my Belkin AUC003?

Yes.  There are two ways to do this:
 
1.  Removing the Belkin AUC003 from your Apple Find My.  This removes the earbuds from your account, and it will not show in the Belkin SOUNDFORM app.  You can add it back later.
 
2.  Press the button on the back of the Belkin AUC003 to disable the Apple Find My functionality.  This will not remove it from your Apple Find My.
 
8.  How fast does the Belkin AUC003 charge?
 
  • Earbuds:  They can be charged from 0 to 100% in as little as 60 minutes.  A 15-minute charge will give up to 2 hours of audio playback.
  • Case:  It can be charged from 0 to 100% in as little as 90 minutes.
  
9.  How to turn OFF the Belkin AUC003 earbuds?

Below are the three ways to turn OFF the Belkin AUC003:
 
  • Place the Belkin AUC003 earbuds back into the charging case. This will keep them safe and charged and turned OFF as soon as the case is closed.
  • The earbuds will also turn OFF after a few minutes of inactivity if not connected to a device.
  • Turn OFF Bluetooth or disconnect your earbuds from the device.
 
10.  Can Multipoint functionality be disabled on the Belkin AUC003?

Using the Belkin SOUNDFORM app, you can enable and disable Multipoint functionality.


11.  How does the Auto Pause feature work with the Belkin AUC003?

It will stop playing when you pull the earbuds out from your ears and start again when you put them back.

12.  Can the Auto Pause functionality be disabled on the Belkin AUC003?

Using the Belkin SOUNDFORM app, you can enable and disable Auto-Pause functionality.


13.  Can the mute reminder be disabled on the Belkin AUC003?

Using the Belkin SOUNDFORM app, you can enable and disable the mute reminder.


14.  How do I locate the firmware version of my Belkin AUC003?

The firmware version can be located in the Settings screen of the Belkin SOUNDFORM app.  To know how to update the firmware, click here.

15.  How do I locate the serial number of my Belkin AUC003?

The serial number for your Belkin AUC003 can be found in two places:
 
  • On the bottom of the case
  • In the Find My app

16.  Does the Belkin AUC003 support Hear Through Mode?

Yes.  This can be activated using the Belkin SOUNDFORM app or by pressing the Noise Cancellation setting button on the earbuds.

17.  Can the sound settings be customized on the Belkin AUC003?

Using the Belkin SOUNDFORM app, you can customize the Equalizer setting of the Belkin AUC003 to personalize your sound.


18.  Can I change the Equalizer settings directly on the Belkin AUC003 earbuds?

No.  You need to be actively using the Belkin SOUNDFORM app and the audio must be playing during the changing of the Equalizer settings.

19.  How do I perform a factory restore on the Belkin AUC003?

The Belkin AUC003 earbuds, can be factory-restored using the Belkin SOUNDFORM app or by placing in the charging case and performing a factory restore on the charging case.

The charging case can also be factory-restored by holding the button located next to the USB-C charging port for 10 seconds.


20.  Can the audio playback touch controls be customized on the Belkin AUC003?

Using the Belkin SOUNDFORM app, you can customize the audio playback controls to your preferences.


21.  Can the call touch controls be customized on the Belkin AUC003?

No.

22.  Can the ANC button functionality be customized on the Belkin AUC003?

No.


23.  Can I charge the Belkin AUC003 charging case faster by using both the USB-C® cable and a wireless charger?

No.  The Belkin AUC003 can only be charged using one charging method at a time.  The Belkin AUC003 case will use wireless charging as the main charging method if you try to use USB-C and wireless charging at the same time.

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