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Belkin USB-C™ Express Dock 3.1 HD (USB Type-C™) Frequently Asked Questions

TABLE OF CONTENTS
 
PRODUCT INFORMATION

1.  What is the Belkin USB-C™ Express Dock 3.1 HD (USB Type-C™)?
2.  What is the warranty period for this product?
3.  What are the dimensions of this product?
4.  What is the total weight of the product?
5.  What color does this product come in?
6.  What is included in the box?

HARDWARE INFORMATION 

1.  What ports are available on the front of the dock?
2.  What ports are available on the rear of the dock?
3.  What type of audio output does the dock support?
4.  What are the USB port speeds of this dock?
5.  What are the specifications of the power supply?
6.  How long is the cable that comes with the dock?
7.  Does this product support Ghost Charging (provides power to USB ports when not connected to the host device but plugged into the power supply unit)?
8.  What is the maximum power output for charging a laptop with this dock?
9.  What do the different colors on the light of the dock mean?

COMPATIBILITY

1.  What devices are compatible with the dock?
2.  Are there any USB-C port requirements for using the dock?
3.  What operating systems will work with this product?
4.  How many external monitors can the dock support?
5.  What is the maximum supported resolution of the dock?
6.  Does the dock support Thunderbolt™ 3?
7.  Does the dock support USB-C Gen 2?
8.  Do the 3.5 mm audio ports support stereo audio (two speakers)?
9.  Do the 3.5 mm audio ports support microphones?
10.  Does the dock allow me to use my laptop screen and an external monitor at the same time?
11.  Can I use additional USB hubs with the dock?
12.  Can the dock be used as a hub?
13.  Can I use an Apple® SuperDrive with this dock?
14.  Can I daisy chain the dock to another dock through the USB-C or USB-A ports?


SETUP AND INSTALLATION

1.  How do you set up this product?
2.  Is there any setup software for this product?
3.  Do I need to download any additional drivers for my computer to use this product?

CONNECTIVITY

1.  Does the dock work when it is not connected to a power supply?
2.  If my laptop does not have an ethernet port, will I still be able to get online or connect to the network?
3.  What happens if I plug speakers/headphones into both 3.5 mm audio ports at the same time?
4.  Can I charge my smartphone and/or tablet and my laptop if they are all plugged in to the dock?
5.  Does the front USB-C port support video output?

TROUBLESHOOTING

1.  What should I do if I’m not able to get any sound through the audio port?
2.  What should I do if I’m not able to get any sound using the microphone on my headset?
3.  Why is my laptop not charging with this dock?
4.  Why is my laptop not connecting to my wired ethernet network when using the dock?
5.  My MacBook® is having trouble when waking from sleep.  What do I do?
 


PRODUCT INFORMATION

1.  What is the Belkin USB-C™ Express Dock 3.1 HD (USB Type-C™)?

The Belkin USB-C™ Express Dock 3.1 HD (USB Type-C™) is the all-in-one docking solution that connects all external devices and powers your computer up to 60 W with just one cable.

2.  What is the warranty period for this product?

It has a 2-year warranty.

3.  What are the dimensions of this product?

Width:  8.17 inches / 20.75 cm
Depth:  3.47 inches / 8.81 cm
Height:  1.21 inches / 3.07 cm

4.  What is the total weight of the product?

Dock Weight:  2.06 lbs / 934.4 g
Power Adapter Weight:  1.38 lbs / 629.5 g

5.  What color does this product come in?

The product comes only in silver.

6.  What is included in the box?

 
  • Belkin USB-C 3.1 Express Dock HD
  • USB 3.1 C to C cable (1 m)
  • Power adapter

HARDWARE INFORMATION 

1.  What ports are available on the front of the dock?
  • One USB-C 3.1 support for connecting and charging your computer
  • One USB-A 3.0 port supporting up to 5 V / 2.1 A of power output
  • One 3.5 mm 4-conductor audio output / input jack
2.  What ports are available on the rear of the dock?
  • One RJ45 gigabit ethernet port
  • One 3.5 mm 3-conductor audio output jack
  • Two USB-A 3.0 port supporting 5 V / 900 mA of power output
  • One USB-C 3.1 port supporting 5 V / 3 A of power output
  • One HDMI port
  • 20 V / 5 A DC power input jack for powering your dock
3.  What type of audio output does the dock support?

Both front and rear 3.5 mm audio ports support stereo (two speaker) output.

4.  What are the USB port speeds of this dock?

All USB ports support up to 5 Gbps transfer speed.

5.  What are the specifications of the power supply?

Input:  100 - 240 V ~ 1.5 A @ 50 / 60 Hz AC
Output:  20 V – 5 A DC

6.  How long is the cable that comes with the dock?

The cable that comes with the dock is 1 m (3 ft) long.

7.  Does this product support Ghost Charging (provides power to USB ports when not connected to the host device but plugged into the power supply unit)?

Only the front USB-C and USB-A ports support Ghost Charging.

8.  What is the maximum power output for charging a laptop with this dock?

The front USB-C port will support up to 60 W of power output for charging your laptop.

9.  What do the different colors on the light of the dock mean?

The light turns green if the host device is plugged in correctly and red if connected to power supply but the laptop is disconnected or OFF.

COMPATIBILITY

1.  What devices are compatible with the dock?

This dock is designed to work with a USB-C 3.1 enabled computer.  For more information, click here.

2.  Are there any USB-C port requirements for using the dock?

For video functionality, your computer will need a video-enabled USB-C 3.1 port.  If your USB-C port is not video-enabled, your dock will not display video and function only as a hub.

3.  What operating systems will work with this product?

This dock will work with macOS® Sierra or later and Windows® 7 or later.

4.  How many external monitors can the dock support?

The dock can support one monitor via HDMI (4K at 30 Hz).

5.  What is the maximum supported resolution of the dock?

The HDMI port on this dock can support up to 4K monitor at 30 Hz.

6.  Does the dock support Thunderbolt™ 3?

The dock will work with a Thunderbolt 3 host device but not with Thunderbolt 3 peripherals.

7.  Does the dock support USB-C Gen 2?

No.  The dock supports USB-C Gen 1.

8.  Do the 3.5 mm audio ports support stereo audio (two speakers)?

Yes.  Both the front and rear audio ports support stereo audio (two speakers).

9.  Do the 3.5 mm audio ports support microphones?

Only the front 3.5 mm audio port supports a microphone.

10.  Does the dock allow me to use my laptop screen and an external monitor at the same time?

Yes, in your computer's operating system you can choose to mirror your laptop screen to the external monitor or use the external monitor as a secondary display.

11.  Can I use additional USB hubs with the dock?

Yes.

12.  Can the dock be used as a hub?

Yes, but it will need to be powered using the included power adapter.

13.  Can I use an Apple® SuperDrive with this dock?

No.

14.  Can I daisy chain the dock to another dock through the USB-C or USB-A ports?   

No.

SETUP AND INSTALLATION

1.  How do you set up this product?

For setup information, click here.

2.  Is there any setup software for this product?

No.

3.  Do I need to download any additional drivers for my computer to use this product?

No.  The drivers should be built in to your computer operating system.

CONNECTIVITY

1.  Does the dock work when it is not connected to a power supply?

No.  The dock requires power to function.

2.  If my laptop does not have an ethernet port, will I still be able to get online or connect to the network?

Yes.  The dock has its own ethernet adapter and an RJ45 gigabit ethernet connection to connect to your wired network.  As long as you are connected to the dock using the front USB-C connection, you can connect to your network.

3.  What happens if I plug speakers/headphones into both 3.5 mm audio ports at the same time?

The dock outputs the same audio over both the front and rear audio ports at the same time.  The sound will be duplicated on both sets of speakers/headphones.

4.  Can I charge my smartphone and/or tablet and my laptop if they are all plugged in to the dock?

Yes, though some tablets, like the iPad Pro®, may need to be turned OFF or plugged into the front USB-A port to charge due to ampere requirements.

5.  Does the front USB-C port support video output?

No.  The front USB-C port is designed to connect to your computer.

TROUBLESHOOTING

1.  What should I do if I’m not able to get any sound through the audio port?

Check the volume level in your operating system to ensure they are set correctly, and that the correct audio output device is chosen.

2.  What should I do if I’m not able to get any sound using the microphone on my headset?

First make sure that your headset is plugged into the front audio input port on your dock.  The front audio port is a 4-conductor 3.5 mm connector that supports both audio input and output.  Your headset will need to support the same type of connection.  

If your headset is connected correctly, check your operating system to ensure the correct audio input device is chosen.  You can also click here for further troubleshooting assistance with audio issues.

3.  Why is my laptop not charging with this dock?

If your laptop is not charging while connected to the dock, please click here and follow the troubleshooting steps.

4.  Why is my laptop not connecting to my wired ethernet network when using the dock?

If you are experiencing difficulty connecting to the internet using wired ethernet connection with the dock, please click here and follow the troubleshooting steps.

5.  My Macbook® is having trouble when waking from sleep.  What do I do?

If you are having display or ethernet issues when waking your MacBook from sleep, please click here for troubleshooting steps.

 

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