USB 3.0 Desktop Docking Docking Station, B2B122-BLK - Frequently Asked Questions

TABLE OF CONTENTS

HARDWARE INFORMATION

1. What are the USB port speeds of the Docking Station?

The speed of the two (2) USB ports are as follows:

USB 2.0 - 480 Mbps
USB 3.0 - 4.8 Gbps

2. How many external monitors can the Docking Station support?

The Belkin USB 3.0 Video Dock supports a maximum of two (2) external monitors.

NOTE: This does NOT include your laptop’s display.

SETTING UP

1. Can I use a HDMI to DisplayPort adapter to connect the Docking Station to a TV?

Yes. To do this, contact your IT administrator or visit Belkin Business online.

2. Can I duplicate the primary (laptop) display when using the Docking Station?

Yes. However, the display may appear smaller on the monitor it is duplicated to. When you duplicate your laptop’s display to an external display, the external display will receive the same resolution settings, making the resolution much smaller than the monitor can support.

NOTE: A notification within the Screen Resolution window will inform you of this potential issue. To avoid this, you should only duplicate images across the external monitors (monitors 2 and 3, for example).

3. Can I use additional hubs with my Docking Station?

The Dual Video Docking Stand was not designed for the use of additional hubs. The operating system may or may not recognize the hub when you connect it. However, you can try plugging external power into the hub and see if it is recognized.

TROUBLESHOOTING

1. Why is my smartphone or tablet not charging when connected to the Docking Station?

Check if your device is connected to the 2.1A USB 3.0 Charging Port. If the issue persists, try another cable. If this doesn't resolve the issue, contact your IT Administrator.

2. What can I do if the Docking Station is not working properly or is unresponsive?

If the Docking Station is not working properly or not working at all, check its status in the Device Manager. If there is a yellow question mark or exclamation point, the drivers are not properly installed. If your computer is showing one of these icons, delete the item in the Device Manager, unplug the device and restart your computer. Then repeat the installation process.

3. Why is the video distorted when using my Docking Station?

When using the Docking Station, you may find that the video is distorted or delayed on the secondary monitor. Try moving the video to your primary monitor, and see if the issue persists. If it persists, check your Internet connection.

If the issue is only occurring on your secondary monitor, try another video type. For example, if VGA, try a Display Port or DVI-D monitor. If the issue persists, contact your IT Administrator.

4. Why is the Docking Station operating below Gigabit speeds?

While the dock supports Gigabit speeds, please make sure that your network also supports Gigabit speeds. If it does, check the cable to ensure it is Cat6 or greater copper cabling. The maximum speed the dock will operate at is 1000 MB or 1 GB.

5. Why is the network connection poor when using the Docking Station?

Try another copper patch cable to connect the Docking Station to your network. If the issue persists, try a shielded copper patch cable. Electromagnetic Interference (EMI) from other devices in your area, such as wireless devices, large machinery, and microwaves, can cause signal degradation.

6. When using the Docking Station, why does the Tile menu only show on my Primary Display?

For Windows 8® computers, when you launch the Tile screen (by pressing the Windows key) it only displays on your primary monitor. This allows you to continue to view or access applications independently on the other displays.

7. Why do all open applications revert back to my laptop when I disconnect and reconnect to the Docking Station?

If you unplug the USB 3.0 Upstream cable connecting the dock to your laptop, all of the open windows and applications on the secondary monitors will revert back to the laptop. When you reconnect the dock to your computer, the windows and applications do not automatically go back to the screens they were on before you disconnected. This is a limitation of the operating system, not the dock. Windows operating system has no way of knowing what monitors those windows were on previously. As such, you will need to move these windows and applications to your desired location each time you disconnect and then reconnect to the docking station.

8. Why can’t I charge my tablet off of the USB 3.0 charging port on the Docking Station when my laptop is connected and using the dock via the USB 3.0 Uplink cable?

Although the USB 3.0 charging port on the side of the USB 3.0 Docking Station supports full 2.1 Amp charging, it only does so when a laptop is not connected to the dock via the USB 3.0 Uplink cable. However, you can still charge a smartphone (requiring 1 Amp of power or less) when the laptop is connected to the USB 3.0 Docking Station.