Belkin SoundForm Isolate Noise-cancelling Earbuds (AUC017) FAQs 

PRODUCT INFORMATION
What is the Belkin SoundForm Isolate Noise‑Cancelling Earbuds (AUC017)? The SoundForm Isolate (AUC017) is a pair of true wireless earbuds with Hybrid Active Noise Cancellation (ANC), designed for immersive listening, workouts, and everyday use. It combines powerful noise reduction, Hear‑Through mode, and app‑controlled features in a compact, lightweight design. 
What is the warranty of the earbuds? The earbuds have a 2-year warranty. 
Do the wireless earbuds come with a Connected Equipment Warranty (CEW)?  No.
In what color is this product available?  

The wireless earbuds come in: 

  • Black 

  • Gray 

  • Orange 

What's in the box?

The package includes the following: 

  • SoundForm ActiveFit Wireless Earbuds  

  • 3 pairs (S, M, L) silicone ear tips  

  • USB-C charging case with lanyard loop   

  • USB-C charging cable  

Where can I buy replacement batteries?  

Replacement batteries are not available for purchase because the Belkin AUC017 uses a built-in rechargeable battery. 

  • Contact Belkin Support for battery-related issues or replacement options 

  • Warranty or service options may be available depending on your region 

How do I register this device?You can register your device at Belkin.com where you must enter details about your product.
HARDWARE INFORMATION
What type of noise cancellation does AUC017 use?  

The AUC017 uses Hybrid Active Noise Cancellation (ANC) with dual microphones per earbud (feedforward + feedback), reducing ambient noise by up to 20–35 dB depending on environment and fit. 

How long does the battery last?  
  • ANC Off:  

  • Up to 8 hours on the earbuds 

  • Up to 24 additional hours from the charging case 

  • Up to 32 hours total 

  • ANC On:  

  • Up to 22 hours total 

  • Fast charge:  

  • 10 minutes of charging = up to 60 minutes of playback 

Is AUC017 water‑resistant?  
Yes. The earbuds are rated IPX5, making them sweat- and splash-resistant—ideal for workouts and outdoor use. 
What Bluetooth version does AUC017 support? 
The AUC017 supports Bluetooth 5.4 and multipoint connectivity, allowing two devices to connect simultaneously. 
What type of replacement battery does the headset use?  
The Belkin AUC017 does not use a replaceable battery. 

  • Uses integrated rechargeable lithium-ion batteries 

  • Battery is sealed inside both earbuds and charging case 

  • Not user-serviceable 

Compatibility warning: 

  • Do not attempt to open or replace the battery 

  • May damage the device and void warranty 

How long does the battery last?  

Battery performance depends on usage: 

  • Music playback (ANC OFF): 
    Up to 8 hours (earbuds) + 24 hours (case) = 32 hours total 

  • ANC enabled: 
    Up to 22 hours total playback 

  • Calls / mixed usage: 
    Included within total listening time (varies by usage) 

  • Fast charge: 
    10 minutes charge = up to 60 minutes playback 

COMPATIBILITY

What compatible devices will the earbuds work with? 

The Belkin AUC017 works with devices equipped with Bluetooth technology. It has been tested with the following:  

  • iPhone (all Bluetooth-enabled models)  

  • Android smartphones (Samsung Galaxy, Google Pixel, Xiaomi, OPPO, Vivo, OnePlus, etc.)  

  • iPad (all Bluetooth-enabled models)  

  • Android tablets  

  • Windows laptops and desktop PCs with Bluetooth  

  • MacBooks and iMacs (macOS)  

  • Chromebooks with Bluetooth  

  • Bluetooth-enabled Smart TVs (Samsung, LG, Sony, etc.)  

  • Streaming devices with Bluetooth audio (Roku, Fire TV, Android TV)  

  • Nintendo Switch (Bluetooth audio supported)  

  • Smartwatches with Bluetooth media control (Apple Watch, Wear OS)

  • Portable media players with Bluetooth

  • Car systems with Bluetooth audio

  • Home audio systems and Bluetooth transmitters 

 

FUNCTIONALITY
How do I pair AUC017 with a device?  

  1. Open the charging case. 

  1. The earbuds automatically enter pairing mode on first use. 

  1. On your device, turn on Bluetooth and select SoundForm Isolate. 

  1. Wait for the confirmation tone to complete pairing.

Can I connect the earbuds to two devices at the same time?  Yes. AUC017 supports Bluetooth multipoint, allowing you to stay connected to two devices (for example, a phone and a laptop) and switch automatically between them.  
How do I switch between ANC, Hear‑Through, and standard listening modes?  

You can change listening modes in either of these ways: 

  • Using touch controls on the earbuds, or 

  • Using the companion mobile app 

Available modes: 

  • ANC – blocks surrounding noise 

  • Hear‑Through – lets outside sound in 

  • Standard – ANC and Hear‑Through off 

Does AUC017 work with a mobile app?  
Yes. The companion app (iOS and Android) lets users: 

  • Adjust ANC and Hear‑Through levels 

  • Customize EQ presets 

  • Enable low‑latency gaming mode 

  • Update firmware  

Do the earbuds automatically reconnect?  Yes. Once paired, the earbuds automatically reconnect to the last used device when the charging case is opened.  
How are music and calls controlled?  
AUC017 uses touch controls on each earbud to: 

  • Play or pause music 

  • Answer or end calls 

  • Skip tracks 

  • Activate voice assistants 

  • Switch ANC modes 

Can I bring the headset and spare batteries on an airplane?  

Yes, you can bring the AUC017 on an airplane. 

  •  Allowed in carry-on baggage 

  •  Not recommended in checked baggage due to lithium battery policies 

Guidelines: 

  • Follows TSA / IATA lithium-ion regulations 

  • Built-in batteries comply with airline safety limits 

Safety tips: 

  • Keep device in a protective case 

  • Avoid physical damage or pressure during travel 

Should spare batteries be stored separately during travel?  
Since the AUC017 does not use removable batteries, this applies only to external battery accessories. 

Best practices: 

  • Store devices in protective cases 

  • Keep away from metal objects (coins, keys) 

  • Avoid extreme heat or cold 

  • Prevent accidental activation during transport 

 
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