Belkin SOUNDFORM ELITE G1S0002 Frequently Asked Questions

TABLE OF CONTENTS

PRODUCT INFORMATION

1.  What is the Belkin SOUNDFORM™ ELITE Hi-Fi Smart Speaker + Wireless Charger, G1S0002?

The Belkin SOUNDFORM™ ELITE Hi-Fi Smart Speaker + Wireless Charger, G1S0002 has been created in partnership with sound pioneers Devialet to deliver high-fidelity sound for an impactful audio experience. With the built-in Amazon Alexa feature, you can play music, find answers, manage everyday tasks, and control other smart devices around your home with your voice. In addition, by using AirPlay 2, you can easily stream audio to your speaker directly from your iOS or macOS device. A thoughtfully designed charging cradle holds your smartphone securely for fast and convenient wireless charging. To learn more, click here.

2.  What is the warranty of the speaker?

The Belkin SOUNDFORM ELITE G1S0002 has a 2-year limited warranty.

3.  Does it have a Connected Equipment Warranty (CEW)?

Yes. This product has a CEW of up to $2,500.

4.  Who is Devialet?

Founded in 2007, Devialet is one of the world’s most critically acclaimed companies for innovation in sound technology. Devialet’s success is built upon a series of radical innovations embedded in all Devialet products, which include the Expert Pro amplifiers, connected Phantom Premier speakers, and the Phantom Reactor. Ever since 2017, Devialet has also worked with selected partners to bring breakthrough licensing products to life, merging some of the brand’s core audio technologies with the best-in-class solutions brought by each counterpart.

5.  What is Amazon Alexa?

Alexa is Amazon’s cloud-based voice service available on multiple devices from Amazon and other manufacturers. Alexa allows you to naturally interact with your speaker using your voice.

6. What is AirPlay® 2?

AirPlay is a wireless connectivity platform developed by Apple® and used with their macOS, iOS, and tvOS™. AirPlay allows you to stream audio and video from an Apple device to an AirPlay-compatible speaker or TV. AirPlay 2 is the next step to AirPlay, giving you the ability to stream to multiple AirPlay 2-compatible devices at the same time.

7. What is Spotify® Connect?

Spotify Connect is a feature of the Spotify media streaming service that allows you to listen to Spotify on speakers, televisions, and other compatible devices using the Spotify app as a remote. You can use either the Spotify desktop app or web player on your computer or the Spotify app on your phone or tablet.

8.  Is the speaker RoHS-certified?

Yes.

9.  Is it Proposition 65-compliant?

Yes.

10.  Is it MFi-certified?

Yes.

11.  Is it FCC-compliant?

The Belkin SOUNDFORM ELITE G1S0002 complies with part 15 of the FCC rules. The operation of the device is subject to two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

12. What wireless charging technology does the speaker's charging pad use?

The Belkin SOUNDFORM ELITE G1S0002 supports Qi™-compatible devices.

13. What colors does the speaker come in?

The Belkin SOUNDFORM ELITE G1S0002 comes in two colors.

Black: G1S0002xxBLK
White: G1S0002xxWHT

HARDWARE INFORMATION

1. What are the dimensions of the speaker?

Below are the dimensions of the Belkin SOUNDFORM ELITE G1S0002:

Width: 6.4 in / 162 mm
Depth: 6.4 in / 162 mm
Height: 6.63 in / 168.5 mm
Weight: 2.8 lb / 1.25 kg

2.  Does it support ethernet connectivity?

No. The speaker only supports Wi-Fi connections.

3.  What types of Wi-Fi networks does it support?

The device supports 802.11b/g/n/ac connections on both 2.4 GHz and 5 GHz wireless bands.

4.  Does it support auxiliary inputs?

No.

5.  Does it support Bluetooth® audio?

Yes.

6. What version of Bluetooth does the speaker support?

The Belkin SOUNDFORM ELITE G1S0002 supports up to Bluetooth 5.0.

7. What version of AirPlay does the speaker support?

The device supports AirPlay 2. It is also backwards compatible with the original AirPlay.

8.  What are the specifications of the speaker's AC power adapter?

Below are the specifications of its AC power adapter:

Input: 100V – 240V at 50/60 Hz 1.5A
Output: 19V / 3.42A
Center-pin positive
4 ft cable

9. How many speakers are in the Belkin SOUNDFORM ELITE G1S0002?

The Belkin SOUNDFORM ELITE G1S0002 has three total speakers with one speaker as full range driver and two woofers.

10. Where are the speakers located on the Belkin SOUNDFORM ELITE G1S0002?

Below are the locations of the speakers:

Woofers: left and right sides
Full range driver: front center of speaker

11. What are the specifications of its full range driver?

Below are the specifications of its full range driver:

Driver size: 35 mm
Maximum input peak power: 30W

12. What are the specifications of its woofers?

The Belkin SOUNDFORM ELITE G1S0002 has two woofers. Each woofer has the following specifications:

Driver size: 70 mm
Configuration: "Push-Push"
Maximum input peak power: 60W

13. What is the decibel rating of the Belkin SOUNDFORM ELITE G1S0002?

The speaker has maximum decibel rating of 90 dB.

14.  Are there any control buttons on the speaker?

Yes. There are five touch-sensitive controls on the top of the device.

15.  Does it have a reset or restore button?

Yes. There is a reset button on the bottom of the device.

16.  Is there a battery in the Belkin SOUNDFORM ELITE G1S0002?

No. To function, it must be connected to an AC power source.

17.  How many microphones are in the Belkin SOUNDFORM ELITE G1S0002?

The device features two far-field microphones located on the top of the speaker next to the control buttons.

18.  What are the wireless charging specifications of the integrated charging pad?

Below are the wireless charging specifications of the Belkin SOUNDFORM ELITE G1S0002:

Qi-compatible: up to 5W
Apple Fast Charge: up to 7.5W
Samsung® Quick Charge: up to 9W
Google™ Fast Charge: up to 10W

19. What is the Speaker Active Matching (SAM®) technology?

Speaker Active Matching (SAM) is a sound processing platform by Devialet to help bring out the full resonant bass with crystal-clear detail at any volume, which makes high fidelity sound reproduction possible in any size factor.

20. What is a “Push-Push” woofer configuration?

Devialet’s signature "Push-Push" dual-woofer configuration cancels vibrations while ensuring a deep, impactful sound experience with truly powerful bass.

21. What does the light on the top of the speaker indicate?

The light on the top of the speaker shows the status when charging a phone.

Status	Color	Description
OFF	None	Charging pad is on standby mode
Solid	White	Device is charging
Solid	Orange	Charging error

22. What do the buttons on the speaker do?

The buttons allow you to control the different features and functions of the speaker as set out in the table below:

Button	Description
Bluetooth	This button controls the Bluetooth functionality of the speaker. Holding down the button for 3 seconds will put the speaker into pairing mode.
Volume down	Tapping this button will lower the volume level of the speaker. The volume level is indicated by the status lights on the front of the speaker.
Play / Pause	Audio Playback: Tapping the button will start or stop the music playback. Phone Calls: Tapping the button will accept/end a call.
Volume up	Tapping this button will raise the volume level of the speaker. The volume level is indicated by the status lights on the front of the speaker.
Microphone	This button controls the built-in microphones used for Amazon Alexa and phone call functionality. When the microphone is turned OFF, the status lights on the front of the speaker will light red and the Alexa voice command functionality will not be available. To unmute the microphones simply tap the button. Once unmuted, the red status lights on the front of the unit will turn OFF.
Reset	This button is located at the bottom of the Belkin SOUNDFORM ELITE G1S0002. This button is used to restore the speaker to its default settings.

COMPATIBILITY

1.  What devices can connect to the speaker via Bluetooth?

The Belkin SOUNDFORM ELITE G1S0002 is designed to pair with devices supporting Bluetooth 5.0.

2.  What types of Wi-Fi networks can the speaker connect to?

The device is designed to connect to Wi-Fi networks using 802.11b/g/n/ac.

3.  What types of apps can I use with the speaker?

The Belkin SOUNDFORM ELITE G1S0002 is managed using the Belkin SOUNDFORM app. It can also be controlled using various music apps, the Alexa app or through your AirPlay-compatible device.

4.  What types of devices can I charge using the speaker?

The Belkin SOUNDFORM ELITE G1S0002 can charge Qi-compatible devices on the wireless charging pad. It is designed to support phones.

5.  Can I use a case with my phone when charging on the Belkin SOUNDFORM ELITE G1S0002?

Yes. The wireless charging pad supports cases of up to 3 mm in thickness.

6. Do I have to use an iOS device with the Belkin SOUNDFORM ELITE G1S0002?

The speaker is compatible with both iOS and Android™ devices. To use the AirPlay functionality, you will need an iOS or macOS device.

FUNCTIONALITY

1.  Can the microphones be muted on the Belkin SOUNDFORM ELITE G1S0002?

Yes.

2.  Does the speaker require any type of app to use it?

The Belkin SOUNDFORM ELITE G1S0002 uses the Belkin SOUNDFORM app for its setup and management. After setting up the speaker, you can control it with your voice or stream audio to it using your favorite audio app on your phone or tablet.

3.  How many Bluetooth devices can be connected at once to the speaker?

You can connect one device.

4.  Can it charge a tablet?

No. It is designed to charge phones only.

5.  What orientations can my phone be placed on the speaker to charge it?

The Belkin SOUNDFORM ELITE G1S0002 will charge your phone in portrait mode only.

6.  Can I charge my Apple Watch® on its charging pad?

No.

7.  Can I charge my phone or tablet using a charging cable with the Belkin SOUNDFORM ELITE G1S0002?

No. The device does not have any USB ports and can only charge devices wirelessly.

8.  Can the speaker be used wirelessly?

The speaker does not contain a battery and must be powered by an AC power connection.

9.  Can it be used outdoors?

No. The speaker is designed to be used indoors only.

10.  How do I control the Belkin SOUNDFORM ELITE G1S0002?

You can control the speaker through the following ways:

Using the touch-sensitive controls on the top
Using the Belkin SOUNDFORM app
Using the Alexa app
Using your voice
By casting to it using an audio app on your phone or tablet
Using AirPlay on your iOS or macOS device
Using Spotify Connect with the Spotify app
By using a Bluetooth device such as a smartphone, tablet or computer.

11.  How do I reboot the Belkin SOUNDFORM ELITE G1S0002?

You can reboot the device by unplugging the AC power adapter for 5 seconds and then plugging back in.

12.  How do I perform a factory restore on the Belkin SOUNDFORM ELITE G1S0002?

To restore the speaker to its default settings, you can use the reset button on the bottom of the device or the Belkin SOUNDFORM app.

13.  Is there an equalizer setting on the speaker?

No.

14. Does the Belkin SOUNDFORM ELITE G1S0002 support Spotify Connect?

Yes. The speaker supports Spotify Connect.

15. Does the speaker support AirPlay?

The speaker supports both AirPlay and AirPlay 2.

16. Does it support Siri®?

No.

17. Does it support Google Home™?

No.

18. Does it support Amazon Alexa?

Yes.

19. Do I need an Alexa account to use the Belkin SOUNDFORM ELITE G1S0002?

The speaker can be used without integrating it with your Alexa account. Keep in mind that without Alexa integration, you will not be able to do voice control or use Alexa-specific features.

20. Does the speaker support Amazon Alexa Drop In?

No.

21. Can I customize the Alexa wake word on the Belkin SOUNDFORM ELITE G1S0002?

No.

22. Can I use Alexa on the speaker to control AirPlay audio playback?

No.

23.  Can I use the Alexa app to change the equalizer settings on the speaker?

Yes.

24. Does the Belkin SOUNDFORM ELITE G1S0002 support Alexa Multi-Room Music?

Yes. You will need two or more Multi-Room Music-compatible devices to take advantage of this feature.

25. Can I use the Belkin SOUNDFORM ELITE G1S0002 as a speakerphone?

Yes.

26. How do I update the firmware on the speaker?

During the initial setup, the speaker will check online to see if there is a newer version of the firmware available. After it has been set up, it will check for firmware updates automatically and attempt to apply them between 2 AM and 5 AM each day as long as the speaker is plugged in and connected to the internet. Firmware updates can be applied outside of these hours when available by using the Belkin SOUNDFORM app. When an update is available, the app will ask if you would like to update or not.

27. How do I connect the speaker to a different Wi-Fi network?

If you need to connect the speaker to a new Wi-Fi or change the Wi-Fi password, you will need to restore the speaker and set it up again. You can do this by either using the Belkin SOUNDFORM app or by the reset button on the bottom of the speaker.

28. Do I need to be connected to the same Wi-Fi network as the speaker to use the Belkin SOUNDFORM app?

Yes. If you are not connected to the Wi-Fi network that the speaker is on, you will not be able to use the Belkin SOUNDFORM app to control the speaker.

29. Do I need to be connected to the same Wi-Fi network as the speaker to use Spotify Connect?

After the speaker has been linked with your Spotify account, you will be able to control your speaker using Spotify Connect regardless of the network that you are connected to.

30. Do I need to be connected to the same Wi-Fi network as the speaker to control it using the Alexa app?

After the speaker has been linked with your Amazon account, you will be able to control your speaker using the Alexa app regardless of the network that you are connected to.

31. Do I need to be connected to the same Wi-Fi network as the speaker to control it using AirPlay?

Yes. If you are not connected to the network that the speaker is on, you will not be able to stream AirPlay audio to your speaker.