These FAQs answer common questions about the SureFind Wallet (MMA016), grouped by product information, hardware information, compatibility, and functionality.
Product Information
What is the Belkin SureFind Wallet Stand?
The Belkin SureFind Wallet Stand is a 3-in-1 accessory that combines a magnetic wallet, an adjustable phone stand, and a built-in Bluetooth tracker. It helps you carry your cards, prop up your phone for hands-free viewing, and locate your wallet if it is misplaced.
How many cards can the wallet hold?
The SureFind Wallet Stand can securely hold up to four standard-sized cards, such as credit cards, IDs, access cards, and transit cards.
What color options are available?
It comes in the following colors:
- Black
- Sand
What's included in the box?
The package includes the SureFind Wallet, a Quick Installation Guide, regulatory information, and warranty documentation.
Does the SureFind Wallet come with a warranty?
Yes. The SureFind Wallet is backed by a 2-year Belkin warranty for added peace of mind.
How do I register my product?
You may register your product online at Belkin.com where you need to enter the model number and other important details about the product.
Hardware Information
How do I charge the SureFind Wallet Stand?
The SureFind Wallet Stand charges wirelessly. Simply place it on a compatible wireless charging pad. There is no USB-C charging port on the wallet.
How do I know if the wallet is charging?
When the wallet is placed on a compatible wireless charger, the green LED turns on to indicate that charging is in progress.
How do I know when the wallet is fully charged?
When charging is complete, the green LED turns off. If the green light is no longer illuminated, the battery is fully charged.
How long does the battery last?
The built-in rechargeable battery lasts approximately four months on a single charge under normal usage conditions.
Can I replace the battery?
No. The SureFind Wallet Stand has a built-in rechargeable battery and is not designed for battery replacement.
Is the wallet water resistant?
Yes. The wallet has an IPX4 water-resistance rating, which helps protect it from splashes and light rain. It should not be submerged in water.
Does the wallet have a speaker?
Yes. The built-in speaker can play an audible alert to help you find the wallet when it is nearby.
Compatibility
Which phones work with the SureFind Wallet Stand?
The wallet works with Apple devices running iOS or iPadOS 14.5 or later and Android devices running Android 9.0 or later with Google Mobile Services.
Does the wallet work with Apple Find My?
Yes. The SureFind Wallet Stand can be added directly to Apple's Find My network for location tracking and finding assistance.
Does the wallet work with Google Find My Device?
Yes. The SureFind Wallet Stand can also be added to Google's Find My Device network on compatible Android devices.
Can the wallet be connected to Apple Find My and Google Find My Device at the same time?
No. The wallet can only be connected to one tracking ecosystem at a time. If you want to switch platforms, you must first remove the wallet from the current tracking service before pairing it with the other one.
Can I use the wallet with a phone case?
Yes. The wallet can be used with MagSafe-compatible cases and other magnetic cases that support magnetic attachment.
What types of cards fit in the wallet?
The wallet is designed for standard-sized cards, including credit cards, debit cards, driver's licenses, identification cards, transit cards, hotel key cards, and access cards.
Functionality
How do I set up the SureFind Wallet?
For the complete step-by-step instructions, please check out our How To Set-Up Guide.
How do I find my wallet if I lose it?
Open the Apple Find My app or Google Find My Device app and select your SureFind Wallet Stand. You can view its location on a map or trigger an audible alert if it is nearby.
Can I make the wallet play a sound?
Yes. You can use the compatible tracking app to trigger the wallet's built-in speaker and help locate it nearby.
What happens if I leave my wallet behind?
You may receive a separation or left-behind notification through the compatible tracking platform, helping you realize that you have forgotten your wallet.
Can someone help return my wallet if they find it?
Yes. If you enable Lost Mode through the compatible tracking platform, you may be able to provide recovery information that can help a finder contact you.
What should I do if the wallet is not appearing in the tracking app?
Make sure Bluetooth is enabled, confirm the wallet is powered on, verify that your device meets the minimum operating system requirements, and then try pairing the wallet again.
What should I do if the wallet is not charging?
Ensure that the wireless charger is receiving power, place the wallet correctly on the charging surface, and try another compatible wireless charger if available. If the issue continues, contact Belkin Support for assistance.
Can I use voice assistants to help locate my wallet?
Depending on your device and platform settings, you may be able to use supported voice assistant features through the Apple Find My or Google Find My ecosystem to help locate your wallet.
Still have questions?
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