| PRODUCT INFORMATION |
| What is the Belkin SoundForm Play ANC Wireless Noise-Cancelling Headphones (AUD013)? | The Belkin SoundForm Play ANC Wireless Noise-Cancelling Headphones (AUD013) are over-ear wireless headphones made for kids. They feature Active Noise Cancellation, Hear-Thru mode, Safe Sound Volume Limiter, Focus Boost sound clips, RockStar audio sharing, Bluetooth connection, AUX connection, and a foldable travel-friendly design. |
| Who are these headphones made for? | These headphones are made for kids and young tweens who need headphones for travel, learning, entertainment, gaming, calls, or quiet time. |
| What age range is this product for? | The product is designed for kids and young tweens. It is positioned for kids around 5 to 12 years old. |
| What are the available colors? | The Belkin SoundForm Play ANC Wireless Noise-Cancelling Headphones (AUD013) are available in black, blue, gray/light gray, and pink. |
| What is included in the package? | The package includes the Belkin SoundForm Play ANC Wireless Noise-Cancelling Headphones, a USB-A to USB-C charging cable, a 3.5 mm AUX cable, and a decorative sticker sheet. The sticker sheet is included for personalization and features kid-friendly designs that can be used to customize the headphones or other personal items. Specific sticker artwork and designs may vary by package. |
| Does this product have Active Noise Cancellation? | Yes. The headphones have Active Noise Cancellation, which helps reduce surrounding noise so kids can stay focused on audio during travel, learning, or quiet time. |
| Does this product have Hear-Thru mode? | Yes. Hear-Thru mode allows more surrounding sound to pass through, so kids can stay more aware of what is happening around them. |
| What is Focus Boost? | Focus Boost lets users play built-in relaxing sound clips directly from the headphones. These clips can play without Wi-Fi or Bluetooth. |
| What Focus Boost clips are included? | The built-in Focus Boost clips are Seashore, Pink Pause, and Brain Beats. |
| What is RockStar audio sharing? | RockStar audio sharing lets two listeners share the same audio. It can be used with a 3.5 mm AUX cable or wirelessly with compatible SoundForm headphones. |
| Does this product have a Safe Sound Volume Limiter? | Yes. The Safe Sound Volume Limiter is set to 85 dB by default to support safer listening. |
| Can the Safe Sound Volume Limiter be turned off? | Yes. The Safe Sound Volume Limiter can be turned on or off. |
| Does this product have a microphone? | Yes. The headphones have a built-in microphone for calls, video chats, and online learning. |
| Does this product support EQ control? | Yes. The available EQ modes are Bass Boost, Balanced, and Belkin Signature Sound. |
| Does this product have a companion app? | No. These headphones do not require a companion app. Pairing is done through the Bluetooth settings of your phone, tablet, computer, or compatible device. Controls are handled through the buttons on the headphones. |
| Does this product come with a warranty? | Yes. The Belkin SoundForm Play ANC Wireless Noise-Cancelling Headphones (AUD013) come with a 2-year limited warranty. |
| Does this product have a Connected Equipment Warranty? | No. A Connected Equipment Warranty is not listed for this product. |
| Is this product made with recycled materials? | Yes. The product is made with PCR materials. |
| Does the product use plastic-free packaging? | Yes. The product uses 100% plastic-free packaging. |
| HARDWARE INFORMATION |
| What type of headphones are these? | These are over-ear wireless noise-cancelling headphones. |
| What size are the drivers? | The headphones use 40 mm drivers. |
| Is the headband adjustable? | Yes. The headphones have an adjustable headband made to fit kids as they grow. |
| Are the headphones foldable? | Yes. The headphones have a foldable design, making them easier to pack for school, travel, and daily use. |
| What buttons are on the headphones? | The headphones include buttons for power and pairing, the multifunction button, ANC/Focus control, volume control, and AUX connection. |
| What is the multifunction button used for? | The multifunction button is used for music playback, calls, voice assistant access, and RockStar Wireless setup. |
| What charging port does this product use? | The headphones use a USB-C charging port. |
| What charging cable is included? | A USB-A to USB-C charging cable is included. |
| Does it include an AUX cable? | Yes. A 3.5 mm AUX cable is included. |
| Can the headphones be used with a wired connection? | Yes. You can use the included 3.5 mm AUX cable with compatible devices. |
| Can the headphone controls be used in AUX mode? | No. When using the AUX cable, music and calls should be controlled from the connected device. |
| Can ANC be used in AUX mode? | No. When the AUX cable is connected, the headphones power off. ANC and headphone volume control are not supported in AUX mode. |
| How long does the battery last? | The headphones provide up to 45 hours of playtime with ANC off and about 35 hours with ANC on. |
| How long does it take to fully charge the headphones? | The headphones charge from 0% to 100% in under 100 minutes. |
| Does it support fast charging? | Yes. A 10-minute charge provides up to 5 hours of playtime. |
| What do the charging LED colors mean? |
- Red: Less than 25% battery
- Orange: 25% to 50% battery
- White: 50% to 99% battery
- White at 100%: Fully charged
|
| Can I use the headphones while charging? | The available product guide does not confirm use while charging. For best results, charge the headphones before use. |
| Are these headphones waterproof? | No waterproof rating is listed for this product. Keep the headphones away from water and heavy moisture. |
| Are these headphones durable? | Yes. The headphones are designed for everyday kid use, travel, drops, and spills. |
| COMPATIBILITY |
| What devices work with the Belkin SoundForm Play ANC Wireless Noise-Cancelling Headphones (AUD013)? | The headphones work with devices equipped with Bluetooth technology. They also support wired listening with devices that have a 3.5 mm AUX port. |
| What Bluetooth version does this product use? | The headphones support Bluetooth 5.4. |
| What Bluetooth name should I look for? | Look for SoundForm Play ANC in your device’s Bluetooth settings. |
| Can I use these headphones with an iPhone? | Yes. These headphones work with compatible iPhone models that support Bluetooth audio. |
| Can I use these headphones with an iPad? | Yes. These headphones work with compatible iPad models that support Bluetooth audio. |
| Can I use these headphones with a MacBook? | Yes. These headphones work with compatible MacBook models that support Bluetooth audio. |
| Can I use these headphones with Samsung Galaxy devices? | Yes. These headphones work with compatible Samsung Galaxy devices that support Bluetooth audio. |
| Can I use these headphones with Google Pixel phones? | Yes. These headphones work with compatible Google Pixel phones that support Bluetooth audio. |
| Can I use these headphones with a Windows laptop or PC? | Yes. These headphones work with compatible Windows laptops and PCs that support Bluetooth audio. |
| Can I use these headphones with a Chromebook? | Yes. These headphones work with compatible Chromebook devices that support Bluetooth audio. |
| Can I use these headphones with an Amazon Fire tablet? | Yes. These headphones work with compatible Amazon Fire tablets that support Bluetooth audio. |
| Can I use these headphones with Nintendo Switch? | Yes. These headphones work with compatible Nintendo Switch devices through Bluetooth or a compatible wired audio connection. |
| Can I use these headphones with in-flight entertainment systems? | Yes, if the in-flight entertainment system supports a standard 3.5 mm AUX connection. |
| Can I use these headphones with a device that does not have Bluetooth? | Yes, if the device has a 3.5 mm AUX port. Use the included AUX cable for wired listening. |
| Can I use these headphones with a USB-C to 3.5 mm adapter? | Yes. The headphones can work with compatible USB-C to 3.5 mm adapters, including Belkin NPA004, Belkin F7U081, and Apple USB-C to 3.5 mm adapter. |
| What calling and meeting apps were tested with this product? | The product was tested with Zoom, Google Meet / Google Hangouts, Cisco WebEx, GoToMeeting, Slack, Microsoft Teams, and WeChat. |
| What music and video apps were tested with this product? | The product was tested with Spotify, Apple Music, Amazon Music, Tidal, Deezer, YouTube, Netflix, and Disney+. |
| Does this product need Wi-Fi? | No. The headphones do not need Wi-Fi for Bluetooth pairing, AUX listening, or Focus Boost sound clips. |
| FUNCTIONALITY |
| How do I turn on the headphones? | Press and hold the Power button for 2 seconds. |
| How do I pair the headphones for the first time? | Turn on the headphones, then open the Bluetooth settings on your device. Select SoundForm Play ANC from the list of available devices. |
| How do I manually put the headphones into pairing mode? | Press and hold the Power/Pairing button for 4 seconds until the LED flashes blue. Then, select SoundForm Play ANC from your device’s Bluetooth settings. |
| What should I do if the headphones will not pair? | Remove or forget SoundForm Play ANC from your device’s Bluetooth settings. Turn Bluetooth off and back on, then place the headphones into pairing mode again by holding the Power/Pairing button for 4 seconds. |
| How do I reset the headphones? | First, forget or remove SoundForm Play ANC from the Bluetooth settings of your device. Then, press and hold the multifunction button and Power button together for 10 seconds. |
| How do I switch between ANC, Hear-Thru, and Off mode? | Press the ANC/Focus button for 1 second to cycle through ANC, Hear-Thru, and Off mode. |
| How do I start or stop Focus Boost? | Press the ANC/Focus button twice to start or stop the Focus Boost sound clips. |
| How do I skip to the next Focus Boost clip? | Press the ANC/Focus button once to skip to the next clip. |
| How do I use RockStar Wired audio sharing? | Connect the headphones to your device using Bluetooth or the AUX cable. Then, use the 3.5 mm audio cable to share audio with another compatible headphone. |
| How do I use RockStar Wireless audio sharing? | Turn on both SoundForm Play ANC headphones by pressing the Power button for 2 seconds. If one of the headphones was previously connected to a device, forget that headphone from the Bluetooth settings first. Then, press the multifunction button on both headphones for 5 seconds to start RockStar Sharing mode. |
| How do I stop RockStar Sharing mode? | Press the Power button on either SoundForm Play ANC headphone for 2 seconds. |
| Will I need to pair the headphones again after using RockStar Sharing mode? | Yes. The headphones may need to be paired to your device again after using RockStar Sharing mode. |
| Can SoundForm Play ANC share audio with SoundForm Mini 2? | Yes. RockStar Mode is listed as capable of pairing across SoundForm Mini 2 (AUD012) and SoundForm Play ANC. |
| How do I turn the Safe Sound Volume Limiter on or off? | Press and hold the ANC/Focus button and multifunction button together for 8 seconds. |
| How do I change the EQ mode? | Press and hold the ANC/Focus button and multifunction button together for 3 seconds to cycle through Bass Boost, Balanced, and Belkin Signature Sound. |
| How do I play or pause music? | Press the multifunction button once. |
| How do I go to the next track? | Press the multifunction button twice. |
| How do I go back to the previous track? | Press the multifunction button three times. |
| How do I answer or end a call? | Press the multifunction button once. |
| How do I reject a call? | Press and hold the multifunction button for 2 seconds. |
| How do I activate the voice assistant? | Press and hold the multifunction button for 1 second. |
| How do I adjust the volume? | Use the volume control on the headphones. |
| What should I do if there is no sound? | Check that the headphones are powered on, paired to the correct device, and selected as the audio output. Also check the volume on both the headphones and the connected device. |
| What should I do if ANC does not seem to work? | Make sure the headphones are powered on and connected through Bluetooth. Press the ANC/Focus button for 1 second to cycle to ANC mode. ANC is not supported in AUX mode. |
| What should I do if the microphone is not working? | Check your device or app settings and make sure SoundForm Play ANC is selected as the audio input. If you are using AUX mode, microphone and call controls may depend on the connected device. |
| What should I do if RockStar Wireless is not working? | Forget one of the headphones from all Bluetooth devices first. Then, power on both headphones and press the multifunction button on both headphones for 5 seconds to start RockStar Sharing mode. |
| What should I do if the headphones are not charging? | Check the USB-C cable connection, try another compatible USB power source, and check whether the charging LED turns red, orange, or white. If there is still no LED response, contact Belkin Support. |
| What should I do if the audio is delayed during videos or calls? | Keep the device close to the headphones, check the Bluetooth connection, close unused apps, and reconnect the headphones. |
| Can Focus Boost play without a phone or tablet? | Yes. Focus Boost clips are built into the headphones and can play without Wi-Fi or Bluetooth. |
| Can I use the headphones without Bluetooth? | Yes. Use the included 3.5 mm AUX cable with a compatible device. |
