Wemo Mini Smart Plug, F7C063 with Apple® HomeKit™ support Frequently Asked Questions

TABLE OF CONTENTS

 
PRODUCT INFORMATION
 


SETUP AND CONFIGURATION
 

 

TROUBLESHOOTING
 

 

PRODUCT INFORMATION

1.  What is the Wemo® Mini Smart Plug, F7C063?  

The Wemo Mini Smart Plug, F7C063 is the smaller version of the popular Wemo Switch.  This home automation device lets you power on or off your electronic devices from anywhere.  The Wemo Mini works with Apple® HomeKit™, Google Home™, Amazon Echo, and IFTTT®.  To know more about your Wemo Mini, click here.

2.  What does the light behavior on my Wemo Mini indicate?  

The light on your Wemo Mini can mean various things.  Click here for a complete guide on what the lights on your Wemo Mini indicate.

3.  Does the Wemo Mini require an internet connection to work?
 
Wemo requires a wireless router to set it up and for day-to-day usage, but does not require an internet connection, except if you want to access it remotely.  As long as your router is on, your Wemo units will function normally.  Rules that are stored on the Wemo device will also not be affected and they still function in your local network.

4.  What is the warranty period of the Wemo Mini?  

The Wemo Mini has a 3-year limited warranty.

5.  Can the Wemo App control Wemo devices in different homes remotely (on multiple networks)?
 
No.  If you want to set up another Wemo device in another location, you need to set it up with a different mobile device aside from the one you used to set up the Wemo devices in your local network.  For example, if you used an iPhone® to set up the Wemo devices in your home, you would need to use another mobile device to set up the Wemo device in another location.  This could be another iPhone, a tablet or another smartphone.

6.  What is the Apple HomeKit?  

Apple HomeKit allows you to communicate with HomeKit-supported accessories, such as the Wemo Mini, using the Apple Home app on an iOS device.  Get to know the Apple Home app by clicking here.

7.  What is the difference between Wemo Mini 1st gen and 2nd gen?

Both versions support the same features and function.  However, Wemo Mini 1st gen requires the latest firmware update to add the HomeKit feature while Wemo Mini 2nd gen supports HomeKit right out of the box and no firmware update is needed.

8.  How can I tell a Wemo Mini 1st gen from a 2nd gen?

Wemo Mini 2nd gen has a HomeKit sticker on the back while Wemo Mini 1st gen does not have one.

9.  How do I know if my Wemo Mini supports Apple HomeKit?  

For Wemo Mini 1st gen, you must have a firmware version of 2.00.11143 or higher.  Check your Wemo App for firmware updates on the Wemo Mini.  To learn how to update the firmware of a Wemo device, click here.

For Wemo Mini 2nd gen, no firmware update is required as it supports HomeKit right out of the box.

10.  What is the standby power usage of this device?


This device uses less than 3W in standby mode.  It also uses the same amount of power when it is not idle such as when it is activated, triggered or performing a command.

 
SETUP AND CONFIGURATION

1.  How do I set up my Wemo Mini with the Wemo App?  

Setting up the Wemo Mini is made easy using the Wemo App.  Click on the links below for instructions.

Setting up the 2nd gen Wemo Mini Smart Plug, F7C063 using an iOS mobile device
Setting up the 1st gen Wemo Mini Smart Plug, F7C063 using an iOS mobile device
Setting up the Wemo Mini using an Android device

2.  How do I connect my Wemo Mini to the Apple Home app?
 
Connecting your Wemo Mini to the Apple Home app only takes a few steps.  For Wemo Mini 1st gen, make sure your Wemo Mini is set up with the Wemo App first.  After setting it up, you can use the Connect to the Apple Home app feature through the Wemo App.  For complete instructions on connecting your Wemo Mini to the Apple Home app, click here.

3.  Can I use the Apple Home app to set up my Wemo Mini?  

For Wemo Mini 1st gen, you must use the Wemo App to set up your Wemo Mini before you can use the Apple Home app.  For Wemo Mini 2nd gen, you can use the Apple Home app to install your Wemo Mini.

4.  Do I need a Wemo Bridge to use my Wemo Mini with the Apple Home app?
 
No, but you may need a Wemo Bridge when connecting other Wemo devices that do not support Apple HomeKit to the Apple Home app.

5.  Is the Apple Home app required in order to use the Wemo Mini?  

No, it is not required.  You can choose to use only the Wemo App.

6.  Do I need to update my iOS device to work with my Wemo Mini?  

If you are planning to use your Wemo Mini with the Apple Home app, you must update your iOS device to 11.3 or later.  If you would only be using the Wemo App, the requirement is iOS 9 or later.

7.  How can I tell if my Wemo Mini is connected to the Apple Home app?  

Go to the More tab on your Wemo App and tap Connect to the Apple Home app.  Connected devices will be displayed under the Connected section with a check icon beside it.  It means that the Wemo Mini is already connected with the Apple Home app.  For troubleshooting tips, click here.

TROUBLESHOOTING

1.  Why does it say I have a Wemo Bridge on my Wi-Fi?  

In connecting your Wemo Mini with the Apple Home app, you might encounter a message saying there is a Wemo Bridge on your Wi-Fi.  You may have previously linked a Wemo Mini to the Wemo Bridge.  If you would like to connect your Wemo Mini directly with the Apple Home app, just tap go here then select Connect.

2.  Why can’t I find the connect message on the Wemo App?  

Make sure you are connected to the same Wi-Fi with your Wemo Mini and other Wemo devices.  Instead of a connect message, the Wemo App will display a message saying you are not connected to the right Wi-Fi.

3.  How do I know if my Wemo Mini is already connected to the Apple Home app?  

On your Wemo App, go to the More tab and tap Connect to the Apple Home app.  Connected devices will be displayed under the Connected section with a check icon beside it.  It means that the Wemo Mini is already connected with the Apple Home app.

4.  Why is my Wemo Mini disabled and has no Connect button?  

If your Wemo Mini is grayed out with no Connect button, it means your Wemo Mini is offline or powered off and is not yet connected to the Apple Home app.  If it is grayed out with a check icon beside it, your Wemo Mini is offline or powered off but is already connected with the Apple Home app.

5.  What should I do if my iOS device is not running the minimum requirement version?  

The Wemo App will display a message when your iOS version doesn’t meet the required iOS 11.3 or later in connecting to the Apple Home app.  The Connect buttons will also be grayed out.  If you are planning to use the Apple Home app in controlling your Wemo Mini, then you should update your iOS version.  If you are only planning to use the Wemo App, the minimum iOS requirement is iOS 9 or later.
 
6.  Why is the Get Started button in the Connect to the Apple Home app section disabled and grayed out?

If the Get Started button is grayed out, it means you are not connected to the same Wi-Fi as your Wemo Mini.  Make sure your mobile device is connected to the same Wi-Fi. 
 
7.  What will happen if I change the Wemo device name in the Apple Home app?
 
If you changed the name in the Apple Home app, you will need to sync the names through the Wemo app. 

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