Issue: No video on the TV or monitor
1
Check power to the receiver (RX)
- Make sure the RX is plugged into a USB-A port.
- The USB-A port must provide at least 2.3 W.
- If video still does not show, try a different USB-A port or a USB power adapter.
2
Check the HDMI connection
- Make sure the HDMI cable is firmly plugged into the RX.
- Make sure the other end is firmly plugged into the TV or monitor.
- On the TV or monitor, select the HDMI input where the RX is connected (HDMI 1, HDMI 2, etc.).
3
Check if your device supports video over USB-C
- The USB-C port on your laptop, tablet, or phone must support video (DisplayPort Alt Mode).
- If the USB-C port does not support video, the ConnectAir cannot show an image.
4
Try re-pairing the TX and RX
- On the RX (receiver): Using a pin or paperclip, gently press and hold the reset pinhole for 2 seconds.
- On the TX (transmitter): Press and hold the pairing button for 5 seconds.
Issue: Transmitter will not pair or connect
1
Reset the receiver (RX)
- Using a pin or paperclip, press and hold the reset button on the RX for 10 seconds.
- This returns the RX to factory settings.
2
Reset the transmitter (TX)
- Press and hold the pairing button on the TX for 5 seconds.
3
Try a different USB-C port
- Unplug the TX from your device.
- Plug it into a different USB-C port on the same device, if one is available.
Issue: Video is lagging, delayed, or looks blocky / pixelated
Shorten the distance and clear the path
- Keep the TX and RX in the same room.
- Move large metal objects, thick walls, or cabinets out of the way if possible.
