Issue: No video on the TV or monitor
1. Check power to the receiver (RX)
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Make sure the RX is plugged into a USB-A port.
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The USB-A port must provide at least 2.3 W.
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If video still does not show, try a different USB-A port or a USB power adapter.
2. Check the HDMI connection
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Make sure the HDMI cable is firmly plugged into the RX.
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Make sure the other end is firmly plugged into the TV or monitor.
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On the TV or monitor, select the HDMI input where the RX is connected (HDMI 1, HDMI 2, etc.).
3. Check if your device supports video over USB-C
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The USB-C port on your laptop, tablet, or phone must support video (DisplayPort Alt Mode).
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If the USB-C port does not support video, the ConnectAir cannot show an image.
4. Try re-pairing the TX and RX
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On the RX (receiver): press and hold the reset button for 2 seconds.
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On the TX (transmitter): press and hold the pairing button for 5 seconds.
Issue: Transmitter will not pair or connect
1. Reset the receiver (RX)
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Press and hold the reset button on the RX for 10 seconds.
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This returns the RX to factory settings.
2. Reset the transmitter (TX)
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Press and hold the pairing button on the TX for 5 seconds.
3. Try a different USB-C port
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Unplug the TX from your device.
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Plug it into a different USB-C port on the same device, if one is available.
Issue: Video is lagging, delayed, or looks blocky / pixelated
1. Shorten the distance and clear the path
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Keep the TX and RX in the same room.
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Move large metal objects, thick walls, or cabinets out of the way if possible.
2. Change the wireless band
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On the RX, press the reset button once (a quick tap).
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This switches between 2.4 GHz and 5 GHz.
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Wait a few seconds and check the video again
