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Wemo device not in the Wemo App


This article provides you with troubleshooting steps when your mobile device is unable to detect your Wemo® after setup.  Note that it may take 30 seconds for devices to appear when switching tabs on your Wemo App.
 
IMPORTANT:  Before you begin, make sure you have the latest version of the Wemo App installed.  To update, go to the App Store® if you are using an iOS device or to Google Play™ if you are using an Android™ device.

Click on the links below to learn more:

When at home
If away from home
 

 

NOTES:  
  • Your Wemo device should be plugged in and connected to the same Wi-Fi where you manage your Wemo device/s.  If you have unplugged a Wemo device, the Wemo App may still have it registered and may detect it.
  • In case the Wemo App unexpectedly freezes or becomes unresponsive, force close it and then open it again.  For instructions on force closing the Wemo App, click here.
Step 1:  Make sure your router is ON and the Wemo device is plugged in. 

Step 2:  On your mobile device, make sure your Wi-Fi is enabled.  Go to Settings > Wi-Fi to enable it and m
ake sure your mobile device is connected to your home Wi-Fi.
 
Step 3:  Open the Wemo App on your device.  Tap on the Refresh icon until the screen displays all the Wemo devices on your network.

Step 4:  If your Wemo device still does not show up, close the Wemo App.  Unplug your Wemo device and wait for 20 seconds before plugging it back in then open the Wemo App again.

 
You should now see your Wemo device on the Wemo App.
 

If away from home

NOTES: 
  • If all your Wemo devices are grayed out, Belkin's cloud server may be under maintenance which usually takes only a few hours.  
  • Since most routers have a maximum amount of devices that can be connected, this may cause other devices to drop off the network or limit the number of Wemo devices at a time.
  • If you have multiple homes with Wemo devices in them, you will only see one set at a time.  You will need to have two mobile devices or choose a home to control remotely.
Step 1:  Confirm that Wemo's Remote Access feature is enabled.  Navigate to the Settings section in the Wemo App and make sure that the Remote Access feature is enabled.  To know more about Remote Access for Wemo, click here.

Step 2:  Check if the internet connection on your remote mobile device is working properly.  As long as you have an active internet connection, you can access your Wemo devices remotely.

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