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Wemo® device not in the Wemo App


This article provides you with troubleshooting steps if your mobile device is unable to detect your Wemo® after the Wemo setup.  Note that it may take 30 seconds for devices to appear when switching tabs on your Wemo App.

QUICK TIP:  If your Wemo App icon looks like User-added image, you might need to update to the latest Wemo App version.  To update, go to the App Store® if you are using an iOS device or to Google Play™ if you are using an Android™ device.

When at home

Step 1:  Make sure your router is ON and the Wemo device is plugged in. 

Step 2:  On your mobile device, make sure your Wi-Fi is enabled.  Go to Settings > Wi-Fi to enable it.  M
ake sure your mobile device is connected to your home Wi-Fi.
 
Step 3:  Open the Wemo App on your device.  Tap on the Refresh icon until the screen displays all the Wemo devices on your network.

Step 4:  If your Wemo device still does not show up, close the Wemo App.  Unplug your Wemo device and wait for 20 seconds.  Plug it back in and open the Wemo App again.

 
You should now see your Wemo device on the Wemo App.

QUICK TIP:  
In case the Wemo App unexpectedly freezes or becomes unresponsive, force close it and then open it again.  For instructions on force closing the Wemo App, click here.

If away from home

 
Step 1:  Confirm that Wemo's Remote Access feature is enabled.  To know more about Remote Access for Wemo, click here.

Step 2:  Check if the internet connection on your remote mobile device is working properly.  As long as you have an active internet connection, you can access your Wemo devices remotely.

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