Belkin Tablet Stage, EDC001 Frequently Asked Questions

TABLE OF CONTENTS
 

HARDWARE INFORMATION
 
1.  What is the Belkin Tablet Stage, EDC001?
2.  What is the warranty of the Belkin Tablet Stage?

SOFTWARE INFORMATION

1.  What resolutions are available in the Belkin Stage™ app's videos?
2.  How large are the Belkin Stage app's videos?
3.  How long can the Belkin Stage app's videos be?
4.  Can I use the Belkin Stage app's videos in iBooks® Author?
5.  Is the Belkin Stage app free?

SETTING UP

1.  How do I insert a tablet into my Belkin Tablet Stage?
2.  How do I remove a tablet from my Belkin Tablet Stage?
3.  How do I connect cables while using my Belkin Tablet Stage?
4.  How do I adjust my Belkin Tablet Stage?
5.  How do I adjust the cradle rotation on my Belkin Tablet Stage?
6.  How do I use the Belkin Stage app?
7.  What tablets can I use with my Belkin Tablet Stage?

TROUBLESHOOTING

1.  What should I do if my camera isn't showing the proper display while using the Belkin Tablet Stage?
2.  What should I do if the cables are blocking the camera's lens when using the Belkin Tablet Stage?
3.  Where are the Belkin Stage app's videos saved on my tablet?
4.  How do I export videos from the Belkin Stage app to my computer?
5.  How do I prepare images to use as backgrounds in the Belkin Stage app?
6.  How do I change the recording settings in the Belkin Stage app?
7.  Why can't I email large videos from the Belkin Stage app in the Apple® Photos app?
8.  How do I post my Belkin Stage app videos to Vimeo® or another video-sharing site?
9.  What should I do if the Belkin Stage app crashed?
10.  Why is my presentation in the Belkin Stage app lost after I switched to another app?
 

• Document Camera mode – makes it easy to capture images and live video for display or projection
• Podium mode – helps you present lectures effectively and efficiently

2.  How large are the Belkin Stage app's videos?

The file size is dependent on the dimensions and length of your video:

3.  How long can the Belkin Stage app's videos be?

Depending on the remaining storage capacity of your device, you can save videos up to 120 minutes.  It is recommended to keep your videos short to keep them manageable since most video sharing sites such as YouTube™ generally limit video lengths.

NOTE:  Long videos will take a longer time to save, export and send.

4.  Can I use the Belkin Stage app's videos in iBooks® Author?

Yes, but videos made with the Belkin Stage app must first be converted to .m4v format.  To know how to use the Belkin Stage app's videos in iBooks® Author, click here.

5.  Is the Belkin Stage app free?
 
The Belkin Stage app has two versions:

For more information, click here. 

SETTING UP

1.  How do I insert a tablet into my Belkin Tablet Stage?

To insert a tablet to the Belkin Tablet Stage, follow these steps:
 

Step 1:
Press the tablet arm release button while moving the tablet arm.  Adjust as necessary to fit your tablet into the cradle.

Step 2:
Insert your tablet into the tablet cradle.

Step 3:
Move the tablet arm back toward the tablet.  The tablet should fit snugly inside the cradle.
 

2.  How do I remove a tablet from my Belkin Tablet Stage?

Remove a tablet from your Belkin Tablet Stage by pressing the tablet arm release button while moving the tablet arm away.

3.  How do I connect cables while using my Belkin Tablet Stage?
 

Step 1:
Connect your device's VGA / digital adapter to a cable that is connected to a display / projection source.

Step 2:
On the back of the tablet cradle, detach one side of the cable strap from the top of the tablet cradle.

Step 3:
Route the adapter cord through the cable hooks.

Step 4:
Reattach the cradle strap to the tablet cradle then plug the cable into the tablet.

Step 5:
Clip the cable to the cable hook on the tablet arm.
 

4.  How do I adjust my Belkin Tablet Stage?

When adjusting your Belkin Tablet Stage, make sure that there are no hanging cables to prevent the tablet case to bind.
 

5.  How do I adjust the cradle rotation on my Belkin Tablet Stage?

To adjust the cradle's rotation, you can tighten or loosen the screw under the tablet cradle in the middle of the cylinder with a Phillips screwdriver.

6.  How do I use the Belkin Stage app?

To learn how to properly use the Belkin Stage app, click here.

7.  What tablets can I use with my Belkin Tablet Stage?

The adjustable tabs hold your 7 to 11-inch tablet (and up to 12.9-inch on select iPad® models) securely above the staging area, while a rotating arm allows you to position it vertically or horizontally.

It is also recommended to use the Belkin Stage app with the Belkin Tablet Stage.  This allows you to create customized pictures and videos for lessons and presentations.

NOTE:  The app is available in the App Store® or Google Play™.

TROUBLESHOOTING

1.  What should I do if my camera isn't showing the proper display while using the Belkin Tablet Stage?

Make sure that your tablet is positioned so the camera is toward the front of the tablet cradle.  The camera should face down and be positioned over one of the cradle's open holes.

2.  What should I do if the cables are blocking the camera's lens when using the Belkin Tablet Stage?

You can secure cables connected to your tablet using the Belkin Tablet Stage's cable management features.  Also, make sure that the camera lens is positioned over one of the tablet cradle's open holes.  For more information, click here.
 

3.  Where are the Belkin Stage app's videos saved on my tablet?

The Belkin Stage app automatically saves videos in the Photo Library of your device.
 

4.  How do I export videos from the Belkin Stage app to my computer?

The Belkin Stage app automatically saves videos to the Photo Library of your device.  To transfer the files to your computer, connect your tablet to your computer with your USB cable.  Then, import them using your favorite photo management software.  For iOS, you can use iPhoto®.

5.  How do I prepare images to use as backgrounds in the Belkin Stage app?

The Belkin Stage app can use any image from your Photo Library as a background.  You can take photos with the camera on your tablet or take a screenshot.  Using the Belkin Stage app, tap the snapshot icon to capture what's on screen.  This will let you prepare screens ahead of time. 

6.  How do I change the recording settings in the Belkin Stage app?

Tap on the navigation Menu icon and select Video Settings.  You can change the recording quality by selecting Low, Medium, or High from the menu.  If you want the recording to have audio, make sure the toggle button is slid to the ON position.  Otherwise, tap the button to switch to OFF. 

7.  Why can't I email large videos from the Belkin Stage app in the Apple® Photos app?

The Apple® Photos app will only allow you to email a very short video - less than a minute in length.  One workaround is to transfer the files to your computer by connecting your tablet with your USB cable.

8.  How do I post my Belkin Stage app videos to Vimeo® or another video-sharing site?

Most video sharing sites, including Vimeo, have their own free apps that make it easy to upload videos from your tablet.

9.  What should I do if the Belkin Stage app crashed?

The Belkin Stage app is memory and processor-intensive.  It has been extensively tested on all generations of iPad and iPad mini® running iOS 5 and above.  If it crashes, there are three fixes that you can try:

Option 1:  Close the app completely and restart it.
Option 2:  Force close the app.
Option 3:  Uninstall and reinstall Belkin Stage app.
 

For step-by-step instructions, click here.

NOTE:  If the crash continues to happen, click here to get contact information and provide the following details:

• iPad version you are using
• iOS version installed
• Last action taken before experiencing the crash
• Confirmation whether or not the device continues to crash after restarting it