Belkin Tablet Stage Portable Projector Stand for iPad Pro (EDC001) FAQs

HARDWARE INFORMATION
SOFTWARE INFORMATION
SETUP
TROUBLESHOOTING

HARDWARE INFORMATION
What is the Belkin EDC001?	The Belkin EDC001 is a stable and adjustable platform that turns your tablet into an interactive presentation tool. This device can be set to: Document Camera mode – makes it easy to capture images and live video for display or projection Podium mode – helps you present lectures effectively and efficiently
What is the warranty of the Belkin EDC001?	The Belkin EDC001 has a 1-year limited warranty.
SOFTWARE INFORMATION
What resolutions are available in the Belkin Stage™ app's videos?	The Belkin Stage app saves videos at the following resolutions: Low: 320 x 240 Medium: 640 x 640 High: 1280 x 720
How large are the Belkin Stage app's videos?	The file size is dependent on the dimensions and length of your video: Low (~3.2 MB per minute) Medium (~26 MB per minute) High (~170 MB per minute)
How long can the Belkin Stage app's videos be?	The length of time you can save videos on your device depends on how much storage space is available. To ensure that your videos are easy to manage, it's recommended to keep them short, as video-sharing platforms like YouTube™ usually impose limits on video lengths. Long videos will take a longer time to save, export, and send.
Can I use the Belkin Stage app's videos in iBooks® Author?	Yes, but videos made with the Belkin Stage app must first be converted to .m4v format before they can be used.
Is the Belkin Stage app free?	The Belkin Stage app has two versions: Stage by Belkin (for iOS) - a free app with in-app purchase components Stage Pro by Belkin for iPhone® - a premium app with all in-app purchase components unlocked
SETUP
How do I insert a tablet into my Belkin EDC001?	To insert a tablet into the Belkin EDC001, follow these steps: 1. Press the tablet arm release button while moving the tablet arm. Adjust as necessary to fit your tablet into the cradle. 2. Insert your tablet into the tablet cradle. 3. Move the tablet arm back toward the tablet. The tablet should fit snugly inside the cradle.
How do I remove a tablet from my Belkin EDC001?	To take out a tablet from your Belkin EDC001, press the tablet arm release button and simultaneously move the tablet arm in the opposite direction.
How do I connect cables while using my Belkin EDC001?	Follow the steps below: 1. Connect your device's VGA / digital adapter to a cable that is connected to a display/projection source. 2. On the back of the tablet cradle, detach one side of the cable strap from the top of the tablet cradle. 3. Route the adapter cord through the cable hooks. 4. Reattach the cradle strap to the tablet cradle then plug the cable into the tablet. 5. Clip the cable to the cable hook on the tablet arm.
How do I adjust my Belkin EDC001?	When making adjustments to your Belkin EDC001, ensure that there are no cables hanging that could cause the tablet case to become entangled or obstructed.
How do I adjust the cradle rotation on my Belkin EDC001?	To adjust the cradle's rotation, you can tighten or loosen the screw under the tablet cradle in the middle of the cylinder with a Phillips screwdriver.
How do I use the Belkin Stage app?	Follow these tips on how to properly use the Belkin Stage app.
What tablets can I use with my Belkin EDC001?	The flexible tabs are designed to securely hold tablets ranging from 7 to 11 inches in size (and up to 12.9 inches on certain iPad® models) above the staging area. Additionally, a rotating arm enables you to position the tablet either vertically or horizontally according to your preference. It is also recommended to use the Belkin Stage app with the Belkin EDC001. This allows you to create customized pictures and videos for lessons and presentations. The app is available in the App Store®.
TROUBLESHOOTING
What should I do if my camera isn't showing the proper display while using the Belkin EDC001?	Ensure that your tablet is correctly positioned in the tablet cradle, with the camera facing towards the front. The camera should be facing downwards and aligned with one of the open holes in the cradle.
What should I do if the cables are blocking the camera's lens when using the Belkin EDC001?	You can secure cables connected to your tablet using the Belkin EDC001's cable management features. Also, make sure that the camera lens is positioned over one of the tablet cradle's open holes.
Where are the Belkin Stage app's videos saved on my tablet?	The Belkin Stage app automatically saves videos in the Photo Library of your device.
How do I export videos from the Belkin Stage app to my computer?	The Belkin Stage app automatically saves videos to the Photo Library of your device. To transfer the files to your computer, connect your tablet to your computer with your USB cable. Then, import them using your favorite photo management software. For iOS, you can use iPhoto®.
How do I prepare images to use as backgrounds in the Belkin Stage app?	The Belkin Stage app can use any image from your Photo Library as a background. You can take photos with the camera on your tablet or take a screenshot. Using the Belkin Stage app, tap the snapshot icon to capture what's on screen. This will let you prepare screens ahead of time.
How do I change the recording settings in the Belkin Stage app?	Tap on the navigation Menu icon and select Video Settings. You can change the recording quality by selecting Low, Medium, or High from the menu. If you want the recording to have audio, make sure the toggle button is slid to the ON position. Otherwise, tap the button to switch to OFF.
Why can't I email large videos from the Belkin Stage app in the Apple® Photos app?	The Apple® Photos app will only allow you to email a very short video - less than a minute in length. One workaround is to transfer the files to your computer by connecting your tablet with your USB cable.
How do I post my Belkin Stage app videos to Vimeo® or another video-sharing site?	Most video-sharing sites, including Vimeo, have their own free apps that make it easy to upload videos from your tablet.
What should I do if the Belkin Stage app crashed?	The Belkin Stage app is memory and processor-intensive. It has been extensively tested on all generations of iPad and iPad mini® running iOS 5 and above. If it crashes, there are three fixes that you can try: Option 1: Close the app completely and restart it. Option 2: Force close the app. Option 3: Uninstall and reinstall the Belkin Stage app. If the crash continues to happen, contact us and provide the following details: iPad version you are using iOS version installed Last action taken before experiencing the crash Confirmation whether or not the device continues to crash after restarting it
Why is my presentation in the Belkin Stage app lost after I switched to another app?	After you stop recording a video, it's important to allow it to finish saving in the Photo Library before exiting the app. If you don't, there is a chance that an iOS cleanup process may occur, which could result in your partially recorded video being removed from memory with no possibility of recovery, depending on what you are doing outside the app.