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How to resolve Wemo firmware update issues

A message will pop-up on the Wemo App when a firmware update is available for your Wemo® device.  If you missed the prompt or encountered issues when doing the upgrade, there are some steps you can try to complete the process.

Below are some basic essentials to keep in mind when updating the firmware:
 
  • Make sure that the Wemo device is powered ON.
  • Your mobile device must be connected to the same Wi-Fi as your Wemo.
  • Download and install the latest version of the Wemo App from the App Store® for iOS devices and Google Play™ for Android™ devices. 
  • Have your Wemo Account credentials ready.  
  • Create a Wemo Account if you don't have one yet; for instructions, click here.
  • The Wemo App images in this article may vary based on the operating system of your mobile device. 
Click on the scenarios below to learn how to resolve them: 

Not prompted to do a firmware update
Prompted to update but Wemo won't update
Not all Wemo devices are updated
Other troubleshooting tips

 

 
Not prompted to do a firmware update

 
Step 1:  Open the Wemo App on your mobile device and log in to your Wemo Account.  For instructions, click here.

Step 2:  Tap on More for iOS devices or on the gear icon for Android devices. 

iOS

 
User-added image
 
Android
 
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Step 3:  Tap Firmware Update to proceed with the upgrade.  This section may also show Get Update if an update is available.  

iOS
User-added image
 

Android
 
User-added image
 
 
Prompted to update but Wemo won't update

The Wemo App will download the firmware first, and it will only start the upgrade once the file is complete.  If you notice that the Wemo won't update or if it is taking time to update, try to position the Wemo close to the router and close activities that require heavy bandwidth usage such as video streaming to ensure a stable Wi-Fi.

Another possible reason for the firmware to not upgrade is if the Wemo Firmware Server is busy or down; in this case, just try to update the firmware at a later time.
 
 
Not all Wemo devices are updated
 
Step 1:  Close the Wemo App completely; and make sure that it's not running in the background.  To learn more, click here.
 
Step 2:  Unplug the upgraded Wemo device.
 
Step 3:  Open the Wemo App again and log in to your Wemo Account.  For instructions, click here.
 
Step 4:  A pop-up message will notify you if a firmware update is available; tap on Yes to proceed. 

However, if you missed the pop-up, you can tap on More for iOS devices or on the gear icon for Android devices; then tap on Firmware Update to proceed with the upgrade.

iOS
 
User-added image
 
User-added image

Android
 
User-added image
 
User-added image
 

If your issue isn't mentioned above, you may try the following tips:
 
  • If there is a new firmware but the Wemo won't update, you can uninstall and reinstall the Wemo App while your mobile device is on the same Wi-Fi as your Wemo.
  • Force close the Wemo App, then clear its cache and data on your mobile device's Settings.  You can also uninstall and reinstall the Wemo App then reboot your mobile device.  Rules will be retained when you reconnect the Wemo App to the same Wi-Fi as the Wemo device.
  • Powercycle your devices starting with your Wi-Fi router then the affected Wemo device.
  • For iOS devices, try to update your Wemo device's firmware using a device with the latest iOS version.
 
 
Related Articles:
 
Wemo Accounts User Guide
Wemo Accounts Frequently Asked Questions

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