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How to resolve Wemo® firmware update error

When a firmware update is available for your Wemo® device, the Wemo App will automatically prompt you for a firmware upgrade.  It is important that you update the firmware of your Wemo device to ensure proper functionality.

Before you update the firmware of your Wemo device, check the following:
  • Your Wemo device should be powered ON
  • Your Wemo device and the mobile device where your Wemo App is installed should be connected to the internet
IMPORTANT:  It is recommended to always use a certified manufacturer software.  Before updating the firmware of your Wemo device, make sure to update your Wemo App to the latest version.  Download the latest version of the Wemo App from Google Play™ or the App Store®.

NOTE:  Updating the Wemo devices remotely is not available on devices with firmware version below 2.00.1821.

Click on the scenarios below to resolve update issue:

Not prompted to do firmware update
Prompted to update but Wemo won't update
Not all Wemo devices are updated


NOTE:  Wemo App images may vary depending on the device (iOS or Android™) being used. 
 
Not prompted to do firmware update
 
You may check the Wemo App if it did not prompt for a firmware update.
 
Step 1:  On your mobile device, tap User-added image.

Step 2:  Tap the Download icon above the Devices list section.  Once a pop-up message appears to confirm the download, tap Yes.
 
User-added image

Alternatively, you can tap the gear icon and see the new Firmware Update Available section.  Tap on this to read the release notes and accept the update.

NOTE:  If you are using an iOS device, you need to tap More then Firmware Update Available.
User-added image

QUICK TIP:  If there is no option to update such as the Download link or the Firmware Update Available field, uninstall and reinstall the Wemo App while your mobile device is on the same Wi-Fi as your Wemo device.

Step 3:  When the firmware is available, proceed with the update process.  For instructions, click here.


 
Prompted to update but Wemo won't update

The Wemo app will download the updated firmware before it starts to upgrade.  This is done to make sure that the file is correct and the Wemo device will not be damaged.  If your Wemo device is unable to download the update, try positioning it closer to your router first to avoid interference.  When the firmware is available, update your Wemo device.  For instructions, click here.

IMPORTANT:  
While updating your firmware, make sure to stop any activity that consumes the bandwidth such as streaming and downloading.  If you are still having issues, the update server may be busy or down.  You may try updating the firmware at a later time.

 
Not all Wemo devices are updated
 
Step 1:  Close the Wemo App completely.  Make sure it isn't running in the background.  For instructions, click here.
 
Step 2:  Unplug the upgraded Wemo devices.
 

Step 3:  Tap User-added image.
 

Step 4:  The Wemo App will notify you if a firmware update is available.  Tap Yes to proceed.

QUICK TIP:  If you miss the pop-up, you may download the firmware by clicking the Download icon above the Devices list section.  A pop-up message will appear to confirm the download, tap Yes.

 
User-added image

Also, you can tap the gear icon and see the new section Firmware Update Available.  Tap on this to read the release notes and accept the update.

NOTE:  If you are using an iOS device, you need to tap More then Firmware Update Available.

User-added image
 
QUICK TIP:  If there is no option to update such as the download link or the Firmware Update Available field, uninstall and reinstall the Wemo App while your device is on the same Wi-Fi as your Wemo device.

Step 5:  
When the firmware is available, proceed with the update process.  For instructions, click here.


 
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