Wemo Stage WSC010 Frequently Asked Questions

TABLE OF CONTENTS

PRODUCT INFORMATION

1.  What is the Wemo Stage Smart Scene Controller, WSC010?
2.  What are HomeKit Scenes?
3.  How long is the warranty for the Wemo WSC010?
4.  Does the Wemo WSC010 have a connected equipment warranty (CEW)?
5.  Is it MFi-certified?
6.  Is the Wemo WSC010 Apple HomeKit-certified?
7.  Is the Wemo WSC010 Proposition 65-certified?
8.  Is the Wemo WSC010 RoHS-certified?
9.  What are the available colors of the Wemo WSC010?
10.  What is included in the package with the Wemo WSC010?

HARDWARE INFORMATION

1.  What wireless standard does the Wemo WSC010 use?
2.  Does it support Near Field Communication (NFC)?
3.  Is it rechargeable?
4.  What type of battery does the Wemo WSC010 use?
5.  How many buttons are on the Wemo WSC010?
6.  What are the dimensions and weight of the Wemo WSC010?
7.  Are there any status lights on the Wemo WSC010?
8.  What are the operating and storage temperatures of the Wemo WSC010?
9.  What type of faceplate does the Wemo WSC010 wall mount cradle use?
10.  What type of adhesive is used to attach the Wemo WSC010 to the wall?

COMPATIBILITY

1.  What equipment is required to use the Wemo WSC010?
2.  What can I control with the Wemo WSC010?
3.  Does the Wemo WSC010 work with Amazon Alexa?
4.  Does the Wemo WSC010 work with Google Home™?
5.  Does the Wemo WSC010 work with Siri®?
6.  Does the Wemo WSC010 work remotely?
7.  Does the Wemo WSC010 work with the Wemo app?
8.  Does the Wemo WSC010 work with Wemo accounts?
9.  Can the Wemo WSC010 control non-Wemo devices?
10.  Can the Wemo WSC010 be used with Android™ devices?
11.  Can the Wemo WSC010 connect to my WiFi?
12.  Can the Wemo WSC010 control my Wemo devices?
13.  Does the Wemo WSC010 control Wemo Rules?

SETUP AND INSTALLATION

1.  What is needed to set up the Wemo WSC010? 
2.  How do I install or replace the battery in the Wemo WSC010?
3.  Where do I locate the HomeKit code for the Wemo WSC010?
4.  How do I add the Wemo WSC010 to an Apple Home network?
5.  How do I wall mount the Wemo WSC010?
6.  How do I create a Scene in the Apple Home app?

FUNCTIONALITY

1.  What is the range of the Wemo WSC010?
2.  What do the status lights mean on the Wemo WSC010?
3.  How many Scenes can the Wemo WSC010 be set to control?
4.  How does the Wemo WSC010 control six Scenes with only three buttons?
5.  How does the Wemo WSC010 connect to the wall mount cradle?
6.  Does the Wemo WSC010 wall mount cradle require the faceplate before it can be used?
7.  How do I upgrade the firmware of the Wemo WSC010?

TROUBLESHOOTING

1.  How do I reboot the Wemo WSC010?
2.  How do I factory restore the Wemo WSC010?
3.  How do I troubleshoot general control issues of the Wemo WSC010?
4.  How do I troubleshoot when the mounting cradle is not sticking to the wall?
 

PRODUCT INFORMATION

1.  What is the Wemo Stage Smart Scene Controller, WSC010?

The Wemo Stage Smart Scene Controller, WSC010 is a Bluetooth®-powered HomeKit® remote that provides a physical way to control the HomeKit Scenes.  With the ability to be used as a remote or attached to the wall like a light switch with its magnetic faceplate, the Wemo WSC010 provides a convenient way to control your HomeKit devices without using the Apple® Home app.  To know more, click here.

2.  What are HomeKit Scenes?

In HomeKit, Scenes allow you to control multiple accessories at the same time.  Using a Scene, it is possible to have multiple functions happen at once depending on the devices in the Scene.  For example, you can create a night-time Scene which dims the lights in your rooms and turns ON your porch lights.  You can also create a movie time Scene which dims the lights, turns ON your home theater equipment and your television.  Scenes are created using the HomeKit app on your iOS or macOS® device.

3.  How long is the warranty for the Wemo WSC010?

The Wemo WSC010 has a 3-year warranty.

4.  Does the Wemo WSC010 have a connected equipment warranty (CEW)?

No.

5.  Is it MFi-certified?

No.

6.  Is the Wemo WSC010 Apple HomeKit-certified?

Yes.

7.  Is the Wemo WSC010 Proposition 65-certified?

Yes.

8.  Is the Wemo WSC010 RoHS-certified?

Yes.

9.  What are the available colors of the Wemo WSC010?

It is available in white - WSC010.

10.  What is included in the package with the Wemo WSC010?

Below are included in the package:
  • Wemo WSC010
  • Magnetic wall mount with faceplate
  • A CR2032 coin cell battery
  • Quick start guide
  • Regulatory information

HARDWARE INFORMATION

1.  What wireless standard does the Wemo WSC010 use?

The Wemo WSC010 supports Bluetooth 5.0 Low Energy (BLE 5.0).

2.  Does it support Near Field Communication (NFC)?

Yes.  It supports NFC for setup.

3.  Is it rechargeable?

No.  The Wemo WSC010 uses a non-rechargeable, user replaceable battery.

4.  What type of battery does the Wemo WSC010 use?

It uses a CR2032 coin cell battery.

5.  How many buttons are on the Wemo WSC010?

It has three physical buttons.

6.  What are the dimensions and weight of the Wemo WSC010?

Below are the dimensions of Wemo WSC010.
 
Remote:
  • Height - 6.64 cm
  • Length - 3.28 cm
  • Width - 0.9 cm

Cradle:
  • Height - 10.5 cm 
  • Width - 4.4 cm 

Faceplate:
  • Height - 12.8 cm 
  • Width - 8.4 cm 

The weight of the Wemo WSC010 is 0.17 lb.

7.  Are there any status lights on the Wemo WSC010?

Yes.  There is a dual-color status light.

8. What are the operating and storage temperatures of the Wemo WSC010?

Operating temperatures:
  • 0°C to 40°C
  • 10% to 80% humidity

Storage temperatures:
  • -40°C to 60°C
  • 5% to 90% humidity

9.  What type of faceplate does the Wemo WSC010 wall mount cradle use?

The wall mount cradle of the Wemo WSC010 uses a standard size Decora faceplate.  The faceplate is designed to snap on to the cradle.  If you are using a third-party faceplate, you will need to use screws to attach it.

10.  What type of adhesive is used to attach the Wemo WSC010 to the wall?

The cradle comes with a pre-installed 3M double-sided tape.

COMPATIBILITY

1.  What equipment is required to use the Wemo WSC010?

The Wemo WSC010 requires an Apple home hub to control devices on your HomeKit network.  Click here to visit the Apple support website for more information on home hubs.

2.  What can I control with the Wemo WSC010?

The Wemo WSC010 is designed to activate Apple Home Scenes, individual devices and groups of devices.

3.  Does the Wemo WSC010 work with Amazon Alexa?

No.

4.  Does the Wemo WSC010 work with Google Home™?

No.

5.  Does the Wemo WSC010 work with Siri®?

No.

6.  Does the Wemo WSC010 work remotely?

No.  It is designed to work on your local network by connecting to a home hub device.

7.  Does the Wemo WSC010 work with the Wemo app?

No. 

8.  Does the Wemo WSC010 work with Wemo accounts?

No.

9.  Can the Wemo WSC010 control non-Wemo devices?

Yes.  The Wemo WSC010 activates Apple Home Scenes which control your HomeKit-enabled devices.

10.  Can the Wemo WSC010 be used with Android™ devices?

No.  The Wemo WSC010 requires the Apple Home app for setup.  The Apple Home app is only available on iOS and macOS devices.

11.  Can the Wemo WSC010 connect to my WiFi?

No. 

12.  Can the Wemo WSC010 control my Wemo devices?

The Wemo WSC010 can control HomeKit-enabled Wemo devices that are part of an Apple Home and part of a Scene.

13.  Does the Wemo WSC010 control Wemo Rules?

No. 

SETUP AND INSTALLATION

1.  What is needed to set up the Wemo WSC010? 

The Wemo WSC010 needs the following to set up:
 
1.  A Wemo WSC010
2.  HomeKit-compatible smart devices and accessories
3.  A home hub running the latest software

2.  How do I install or replace the battery in the Wemo WSC010?

To know how to install or replace the battery, click here.

3.  Where do I locate the HomeKit code for the Wemo WSC010?

The HomeKit code can be found on the following:
  • On the quick start guide
  • At the back of the Wemo WSC010

NOTE:  You will first need to remove the battery cover to view the code at the back of the Wemo WSC010.

To know more, click here.

4.  How do I add the Wemo WSC010 to an Apple Home network?

To know how to add, click here.

5.  How do I wall mount the Wemo WSC010?

To know how to wall mount, click here.

6.  How do I create a Scene in the Apple Home app?

To know how to create a Scene, click here.

FUNCTIONALITY

1.  What is the range of the Wemo WSC010?

The Wemo WSC010 has a range of up to 30 ft.

2.  What do the status lights mean on the Wemo WSC010?

To know the light behavior of the Wemo WSC010, click here.

3.  How many Scenes can the Wemo WSC010 be set to control?

The Wemo WSC010 can be set to control up to six Scenes.  To know how to assign Scenes, click here.

4.  How does the Wemo WSC010 control six Scenes with only three buttons?

The buttons on the Wemo WSC010 have two press behaviors for controlling different Scenes.  To know more how to control Scenes with your Wemo WSC010, click here.

5.  How does the Wemo WSC010 connect to the wall mount cradle?

It uses magnets.

6.  Does the Wemo WSC010 wall mount cradle require the faceplate before it can be used?

No.  The faceplate is purely cosmetic.

7.  How do I upgrade the firmware of the Wemo WSC010?

When an update is available, you will see a notification in the Home app.  To know more, click here.

TROUBLESHOOTING

1.  How do I reboot the Wemo WSC010?

To know how to reboot your Wemo WSC010, click here.

2.  How do I factory restore the Wemo WSC010?

Restoring the Wemo WSC010 will erase all settings and place it back into a default factory state.  To know how to factory restore the Wemo WSC010, click here.

3.  How do I troubleshoot general control issues of the Wemo WSC010?

Below are the basic troubleshooting steps for control issues:
  • Make sure that your home hub is using the latest software.
  • Make sure that your iOS or tvOS® is running on at least version 14.5 or later because these versions have enhancements for HomeKit control. 

4.  How do I troubleshoot when the mounting cradle is not sticking to the wall?

You may try the following options:
  • Make sure the wall is clean and dry.  Rubbing alcohol cleans and dries fast.  Other cleaners may take longer to dry.
  • Make sure the protective film is removed from the tape strips.
  • Make sure that the surface can accept a taped item on it.  Rough surfaces such as stucco do not work well for adhesive tape items. 
  • The surface should be as flat as possible. 

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