Troubleshooting internet connection problem with your router

There are instances where you may encounter internet connection problems while connected to the Belkin router.  Listed below are some workarounds that you can use depending on the scenario that best suits you:

Scenario 1:  Both wired and wireless computers lost internet connection

Unplug the modem, the router and the computer (in that order) from their respective power outlets then wait for 30 seconds before plugging them back.  Re-plug the modem first followed by the router and then the computers.  Wait for the lights of all the devices to stabilize then check if you can go online (try accessing any website).  If you still don't have internet, connect your computer directly to the modem and check if you can go online.  If you cannot go online, contact your Internet Service Provider (ISP).

Scenario 2:  Only wired computers do not have internet connection
Check physical connections, cables and lights on the router.  Ensure that the light corresponding to the port on the router where you had connected your computer is lit up and the cables are properly plugged in.  Also, you can check if the computer is getting a valid IP address from the router.

Scenario 3:  Only wireless computers do not have internet connection
Check some factors that affect wireless clients, such as:
  • Network selection and security
  • Client TCP/IP settings
  • Signal strength
  • Sources of interference
    Scenario 4:  Unable to connect to the Wi-Fi 
    You must know the wireless settings of your router before you connect your computer or device to the network.  You must have the correct Wi-Fi name or SSID and the password.  For instructions on how to check the settings, click here.  Once you have the correct wireless settings, you can now connect your computer or device to the network.   
    Scenario 5:  Slow or intermittent wireless connection

    One of the best solutions to resolve slow and intermittent wireless internet connection is by changing the channel of your router.  The same Wi-Fi channel among devices can cause interference.  You can choose a lower or higher channel to improve your Wi-Fi’s performance and reliability.  To know how to change the wireless channel on your Belkin router, click here.

    Distance could also be the problem if you are experiencing slow or weak wireless connection with your router.  In order to determine if the wireless issues are related to range, place your computer temporarily within 10 feet from the router.  To know how to fix this issue, click here

    Scenario 6:  Checking the wireless adapter  
    Wireless adapters are the receivers of the router signal.  If the wireless adapter on your computer does not detect and receive wireless signals, check if it is switched ON.  Refer to your computer manufacturer’s documentation to learn how to switch ON/OFF your wireless adapter.

    You may also check if the drivers of your wireless adapter are up-to-date to support the WPA
     security encryption of your router.
    Scenario 7:  Your router's firmware is outdated

    A firmware update contains encoded instructions to help improve the performance of your Belkin router.  It could also resolve issues that the previous firmware version may have.  Click on the links below to know how to download and upload the firmware of your Belkin router.

    Downloading the latest drivers or firmware from the Belkin Support site

    Keeping your Belkin devices' firmware or driver updated
    Updating your Belkin router’s firmware

    Scenario 8:  Problems with the Firewall / Antivirus software

    Firewall / Antivirus software programs oftentimes block data packets that are needed to connect to the Wi-Fi.  Some of these programs have options to block incoming and outgoing communication that prevents the user to connect to the internet or to connect wirelessly.

    To resolve wireless connectivity issues, you need to disable or modify the security settings of any firewall / antivirus programs on your computer.  Refer to your software’s manufacturer documentation for more details.

    NOTE:  Your computer’s built-in firewall software may also be the reason for some wireless devices not connecting properly to your network or to the internet.  For general instructions on how to disable the firewall on your computer, select your operating system below:

    Disabling the firewall on a Windows 7 computer

    Disabling the computer's firewall on a Windows 8, 8.1, or 10 computer

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