Tip 2: Check to make sure you can get online via Wi-Fi.
Tip 3: Try using a different ethernet cable.
Tip 4: On your Mac® computer, click System Preferences and open Network. In the Network settings, confirm that you have the USB 10/100/1000 LAN option on the list of available networks.
- If it is not on the list of options, click the plus (+) symbol and select from the drop down the USB 10/100/1000 LAN port to add the network manually.
- If the USB 10/100/1000 LAN port is available to select but there is no IP address detected, contact your ISP (Internet Service Provider) and / or your router manufacturer for assistance on setting up your IP address.
- If the USB 10/100/1000 LAN port is available to select and there is an IP address detected but you are unable to use the internet with the ethernet network, follow the steps below:
Disconnect the dock from the MacBook®.
Shut down the MacBook.
Disconnect the peripherals from the dock and then disconnect its power supply.
Reconnect the power supply to the dock and reconnect the peripherals to the dock.
Reconnect the USB-C™ cable from the dock to the MacBook then turn the MacBook back ON.