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Wemo NetCam End of Life Announcement

Updated:  May 20th, 2020


Wemo® NetCam products will be discontinued on June 30, 2020, because the video service platform we use to support these products is shutting down.  We’ll continue to support Wemo NetCam services until then, but after that the service will end. 

A great customer experience has been a hallmark of the Wemo brand since day one, so we will be offering refunds for Wemo NetCams that are under warranty.  This article will help guide you through what is happening, how you will be impacted, and to see if you are eligible for a refund.  



How will I be impacted?

On June 30, 2020 the Wemo NetCam servers will be decommissioned.  Although your Wemo NetCam will still connect to your Wi-Fi, without these servers you will not be able to view the video feed or access the security features of your Wemo NetCam, such as Motion Clips and Motion Notifications. 

Additionally, if you use your Wemo NetCam as a motion sensor for your Wemo line of products, it will no longer provide this functionality and will be removed as an option from your Wemo App.  Save any files/videos before June 30. 



Can I continue using my camera with a third-party application?

Unfortunately, no.  The Wemo NetCam relies on the iSecurity+ video service platform for all video recording and motion notification functionality.  It cannot interface with third-party software applications.  

Although the Wemo NetCam may still connect to your Wi-Fi, direct IP access to the video feed of the camera will not be available. 



What do I do if I still have an active subscription to the iSecurity+ service?

iSecurity+ is the service platform that the Wemo NetCam operated on.  This service allowed users to pre-pay for a year of the premium video recording service.  

For users with a yearly subscription that is still active May 29, 2020, we will be offering a refund for any unused portion of your subscription at the rate of $9.99* for each remaining month. 

*The refund amount will be in the local currency of the user. 



What do I do about my Wemo Netcam?

We realize that this will leave many users of the Wemo NetCam with a product they can no longer use.  
That is why we have created the Belkin Wemo NetCam EOL Program.  This program allows users to submit information regarding the NetCam products that they own to see if they are eligible for a refund or one of our other available options.


How do I know if I am eligible for a refund?

To be eligible for a refund you must meet the following conditions: 

For iSecurity+ Service 
  • You must provide a valid, dated purchase receipt showing a service activation date for the yearly subscription
  • The subscription must have been purchased before May 29, 2020 
  • The subscription must still have 1 or more active months* after May 29, 2020

*An active month will be considered as 7 days or more of service left in the subscription. 

 For Wemo NetCam Cameras
  • A dated purchase receipt from an authorized reseller of Belkin and Wemo products for each Wemo NetCam you are requesting a refund for
  • The date of purchase must be after April 1, 2018 
  • A purchase price must be visible on the receipt
  • The Wemo NetCam must be in your possession and you must be able to submit a photo of the product to Belkin. 

What can I do if I am not eligible for a refund?

We don’t want to leave anyone out in the cold.  For users who are either unable to show their cameras are still under warranty or do not have cameras that are still under warranty, we have other options available other than a refund.  We ask that you fill out and submit the NetCam EOL Program form for further details.

How do I submit a request for this program?

We created a simple web form for you to fill out.  This form can be found at https://www.belkin.com/support/netcamrefunds/.

If you wish to see what options we have available for you, just fill out the form with the following information:
 
1.  Your Name 
2.  Your Email Address 
3.  Your Phone Number 
4.  Your Shipping Address including country 
5.  Model Number, Serial Number and Date of Purchase for each Wemo NetCam you own
6.  If you are requesting a refund for an iSecurity+ account or not 
7.  Attach all necessary copies of your receipts 
8.  Attach photos of the back of your Wemo NetCams showing their Serial Numbers

After you have filled out the form completely and attached all applicable receipts and product photos, click the SUBMIT button where you will receive a submission confirmation, along with a reference case number.  Once your request has been verified you will be emailed at the email address you provided with information regarding what options are available for you.  

NOTE: 
Belkin will not contact you to fill in incomplete information.  Ensure your information is correct and all photos and receipts are attached before submitting your request.


How long do I have to request a refund?

Refunds can be requested between April 28, 2020 through July 30, 2020.  
 
 
How does the program work?

Visit https://www.belkin.com/support/netcamrefunds/ and fill out the form completely, entering all information requested.  Submit photos of the back of your NetCams showing the Model Number and Serial Number of your cameras along with any receipts you have for warranty verification purposes.

After fill out the form a Belkin agent will verify all of your information submitted and reply via email regarding your eligibility and what options are available to you and how to claim them.



What happens if I no longer have a receipt for my Wemo NetCam?

To receive a refund on your Wemo NetCam we require a dated purchase receipt to verify warranty status.  If you are unable to provide a receipt or photo of your Wemo NetCam hardware, we will not be able to verify warranty status but we do have other options available.


What happens if I can not provide a photo of my Wemo NetCam?

If you are unable to provide a photo of the back of your Wemo NetCam showing the serial number we will not be able to provide any refund or alternative options to you.


How much will be refunded to me?

Each refund amount will be different based on your individual receipt, how many Wemo NetCams you are asking for refunds for, and remaining months for your iSecurity+ subscription.  Below is a guide on what to expect. 

iSecurity+ Subscriptions: 

We will be refunding the amount of $9.99* for each unused month of premium service that you have after the May 29, 2020 service-ending date.  An unused month is considered 7 days or more left in the month. 

*The refund amount will be in the local currency of the user. 

Wemo NetCam Camera: 

 
  • Canada and US customers will receive a prorated refund for each Wemo NetCam based upon the length of time left in the 2-year hardware warranty. 
  • Australian customers will receive a refund based upon the purchase amount noted on their receipt for each Wemo NetCam product under warranty per Australian Consumer Law (ACL) guidelines.  For further information on your rights in relation to Australian Consumer Guarantees, visit: https://www.belkin.com/au/australianconsumerguarantees/
  • European and UAE customers will receive a full refund of the purchase amount noted on their receipt (minus any rebates or discounts) for each Wemo NetCam product under warranty.

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