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How to resolve a No Response error in the Apple Home app

There are instances when one or two of your Wemo devices will appear with a No Response message in the Apple Home app.  If this happens, follow the steps below to remove the error.

Before you begin:
  • Make sure you are using the latest version of the Wemo App.  Download the latest version of the Wemo App from Google Play™ or the App Store®.
  • Make sure to connect your device on the same local network as the Wemo Bridge.
Step 1:  Launch the Wemo App.
Step 2:  If your Wemo device appears grayed out with a Not Detected message, tap to select it and select Hide.  

These steps will remove the No Response tile from the Apple Home app.  Launch the Apple Home app to confirm.

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If your Wemo device does not appear on the list, you will need to remove it using a desktop browser.  Follow the steps below. 

Before you begin:
  • Make sure to use a computer that is connected to the same network as your Wemo Bridge.
Step 1:  Determine the IP address of your Wemo Bridge by accessing the DHCP client table of your router or gateway.
NOTE:  If you are using a Linksys Smart Wi-Fi Router or Velop system, look for the Wemo Bridge in the Devices section of the Linksys app.  If you are using a Belkin router, click here for instructions.
Step 2:  Launch a browser, enter the IP address of your Wemo Bridge in the Address bar.  Press [ENTER] once done. 
Step 3:  Enter admin for the username and use your HomeKit™ code as the password excluding the hyphens.

NOTE:  The code is located at the back label of your Wemo Bridge.
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Step 4:  In the Wemo Status section, click on the drop down arrow next to Devices.
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Step 5:  Locate the Offline Wemo device/s and click on Remove.
NOTE:  Confirm the Serial Number of your Wemo device/s to make sure you are removing the correct model from the list.
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Step 6:  Click OK.
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The Wemo tile containing the No Response error should no longer appear in your Apple Home app.

Related Article:

Wemo® Setup

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