- Useful information for using pre-owned Wemo® devices
Wemo® can only guarantee the authenticity of Wemo devices that are purchased new from either Belkin.com or an authorized retailer. However, we recognize that there are a number of pre-owned devices in the market. To ensure you are getting the best experience from your Wemo device, we have the following recommendations for you:
NOTE: Keep the Wemo App and device firmware up-to-date.
Scenario 1: I want to sell or give away one of my Wemo devices, what should I do?
If you plan to resell, give as a gift or donate a Wemo device that you have previously set up on your home Wi-Fi®, we strongly urge you to do a factory reset on the device before doing so. This will ensure that your Wi-Fi settings are erased from the Wemo device and the Wemo Remote Access Server.
A factory reset is simple and can be done via the Wemo App. But this must be done while connected to the same Wi-Fi as the Wemo device, not remotely.
NOTE: Wemo App images may vary depending on the device (iOS or Android™) used.
Step 1: Open your Wemo App. Go to the Devices list to see all of your available Wemo devices. Tap on the pencil icon and locate the Wemo device you wish to edit.
Step 2: Tap on the arrow to open its specific Edit Device menu.
Step 3: Tap on Reset Options.
Step 4: Tap on Erase All Content and Settings to restore your Wemo device.
You will be given the option to Cancel if you are not ready to restore it at this time. Otherwise, tap OK to begin the process.
This may take a few minutes. But once it is done, the Wemo device will reboot and will be ready for set up.
Scenario 2: I purchased or was given a used Wemo device, what should I do?
If you have purchased or received a secondhand Wemo device, it is recommended that you verify if it has been restored to factory settings. There are a few things you check:
- As soon as you plug in the Wemo device, it will begin to boot up. If it was factory reset, it will go into setup mode after 90 seconds. If not, it will simply blink orange to signify that it is not in setup mode.
- If you were able to set it up, open the Wemo App and go into the SETTINGS menu. Next, tap on Remote Access to bring up your authorized device list. Check the list of authorized devices if there are any that you do not recognize.
- If your Wemo was not factory reset properly or you see an unrecognized device in your Remote Access list, contact our technical support team. This cannot be done using the Wemo App. For more information, click here.
Was this support article useful?
Thank you for your feedback.
Please tell us how we can make this article useful.
Additional Support Questions?Search Again
RMA WEB FORMSome of our products can be replaced by completing our online RMA form.
PLEASE CLICK HERE If your product is not listed, please choose another support option.
LIVE CHATA customer advocate will answer your questions. START LIVE CHAT
A customer advocate will answer your questions.
For Phone Docks, Screen protectors, Chargers and CablesTechnical Support Agent Unavailable
Belkin Networking Technical Support
Wireless Routers and Wireless AdaptersNetworking Technical Support Agent Unavailable
For WEMO Support, please contact 1 844 745 WEMO
PHONEHave questions about your Belkin product? Contact our support team. CALL US