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Useful information when using pre-owned Wemo devices

Wemo® can only guarantee the authenticity of Wemo devices that are purchased new from either Belkin.com or an authorized retailer.  However, we recognize that there are a number of pre-owned devices in the market.  To ensure you are getting the best experience from your Wemo device, we have a few recommendations for you below.

NOTE:  Keep the Wemo app and device updated with the latest firmware.

 


Scenario 1:  I want to sell or give away one of my Wemo devices, what should I do?

If you plan to resell, give as a gift or donate a Wemo device that you have previously set up on your home WiFi, we strongly urge you to do a factory reset on the device before doing so.  This will ensure that your WiFi settings are erased.

A factory reset is simple and can be done via the Wemo app.  This must be done while connected to the same WiFi as the Wemo device.


NOTE:  Wemo app images may vary depending on the device (iOS or Android™) used.

 
Step 1:  Open your Wemo app.  

Step 2:  Enter your credentials and tap Log In.  

Step 3:  Tap on Edit.
 
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Step 4:  Tap the arrow of the Wemo device you want to edit. 

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Step 5:  Tap on Reset Options.
 
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Step 6:  Tap on Factory Restore to restore your Wemo device.
 
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You will be given the option to Cancel if you are not ready to restore it at this time.  Otherwise, tap OK to begin the process.
 
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This may take a few minutes.  But once it is done, the Wemo device will reboot and will be ready for setup.
 


Scenario 2:  I purchased or was given a used Wemo device, what should I do?

If you have purchased or received a secondhand Wemo device, it is recommended that you verify if it has been restored to factory settings.  There are a few things you can check:

 
  • As soon as you plug in the Wemo device, it will begin to boot up.  If it was factory reset, it will go into setup mode after 90 seconds.  If not, the light indicator of your Wemo device will blink a color that signifies it is not in setup mode.
  • If your Wemo device was not factory reset properly or you see an unrecognized device in your Devices list, contact our technical support team.  For more information, click here.

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