1. What is Thunderbolt™ Express Dock?
The Belkin Thunderbolt™ Express Dock is an easy, powerful way to take advantage of Thunderbolt™ technology. The Thunderbolt™ Express Dock lets you use a single connection to create high-speed, reliable transfers between your laptop and up to eight (8) other devices, including FireWire, Ethernet, USB, and daisy chaining multiple Thunderbolt™ devices.
Check out the Thunderbolt™ Express Dock User Guide to learn more about the product.
2. What Operating Systems (OS) are compatible with the Thunderbolt™ Express Dock?
The Thunderbolt™ Express Dock is only compatible with Thunderbolt™ enabled Mac® computers version 10.8.4 or higher.
3. Why Does My Thunderbolt™ Cable Feel Warm?
The Thunderbolt™ cable uses dual chip technology, which can make the cable slightly warm. If the Thunderbolt cable starts to feel warm, this does not pose any hazard and the cable is functioning properly.
4. Are the USB ports on the Thunderbolt™ Express Dock backwards compatible?
Yes, you can connect USB 2.0 cables to the Thunderbolt™ Express Dock; however it will only transmit at USB 2.0 speeds:
NOTE: The USB ports DO NOT support iPad® or tablet charging.
5. Is the Thunderbolt™ Express Dock backwards compatible with a mini display port?
No. You cannot connect a mini display port cable from a Thunderbolt™ enabled computer to the Thunderbolt™ Express Dock. The Thunderbolt™ Express Dock requires this connection to use a Thunderbolt™ cable. However, you can connect the Thunderbolt™ Express Dock to a Mini Display Port monitor with a Mini Display Port cable.
NOTE: Mini Display port cable will only support video out.
6. Can I daisy-chain devices with the Belkin Thunderbolt™ Express Dock?
Yes, the Belkin Thunderbolt™ Express Dock includes two (2) Thunderbolt™ ports that can support up to five (5) Thunderbolt™ enabled devices wired together in sequence or in a ring.
7. What does the Thunderbolt™ Port look like?
Thunderbolt™ ports are marked with the thunder symbol. Refer to the image below:
8. Why is it that my Mac® did not restart properly while connected to the Thunderbolt™ Express Dock?
The Thunderbolt™ Express Dock requires Mac OS X® 10.8.4 or higher. Please ensure your Mac® is up to date with the latest software. Hold down the power button on the Mac computer to completely power down then press the Power button a second time to restart it.
9. Why won't my Mac® wake-on-USB when connected to the Thunderbolt™ Express Dock?
The Thunderbolt™ Express Dock requires Mac OS X® 10.8.4 or higher. Please ensure your Mac is up to date with the latest software.
10. What is the warranty period for the Thunderbolt Express Dock?
The Thunderbolt™ Express Dock has 1 Year Limited Warranty.
11. Will the Thunderbolt™ dock Express act as a USB hub as well?
Yes. The Thunderbolt dock is essentially a port replicator that uses one Thunderbolt line, to provide additional I/O. The dock supports USB 3.0 (3 ports).
12. What is the voltage rating of the Thunderbolt™ Express Dock?
The dock runs off of 12V/6A, and from the image of the dock, it looks 900mA on the USB 3.0 connectors (not the 2.1A required to power/charge a Tablet).
NOTE: There would be an electric bolt next to the SS logo if it was 2.1Amp.
13. Do Apple® Super Drives work with our Thunderbolt™ Express dock?
No. This is a known limitation. However, it is not a dock issue on our side; it is an issue on Apple’s side. The specification for SuperDrive exceeds the USB supplied power rating, and is limited by the design of Apple’s SuperDrive. For more information, you can check Apple’s support site: http://support.apple.com/kb/ht4049.
