Belkin PAC001 Frequently Asked Questions

TABLE OF CONTENTS

PRODUCT INFORMATION

1.  What is the Belkin SOUNDFORM™ Move True Wireless Earbuds, PAC001?
2.  What is the warranty of this product?
3.  Does it have a Connected Equipment Warranty (CEW)?
4.  Is it RoHS-certified?
5.  Is it REACH-certified?
6.  What are its package contents?
7.  What color is this product available in?

HARDWARE INFORMATION

1.  What are its case dimensions?
2.  Do the earbuds have microphones in them?
3.  What Bluetooth® version does the Belkin PAC001 feature?
4.  Does the Belkin PAC001 have status lights?
5.  What is the Belkin PAC001’s battery life?
6.  Are the earbuds sweat-and splash-resistant?

COMPATIBILITY

1.  What devices are compatible with this product?
2.  What are the earbuds’ ear tip sizes?
3.  Does it support Siri®?
4.  Does it support Google Assistant™?

FUNCTIONALITY

1.  How do I charge the Belkin PAC001?
2.  Can I charge the case using a Qi™ wireless charger?
3.  How do I set my earbuds into pairing mode?
4.  How do I pair my earbuds?
5.  How do I unpair my earbuds?
6.  Do I need to use both earbuds to take a call?
7.  Can I remove the case from the power adapter at any time or any charge level?
8.  How do I know if the case has been fully charged?
9.  What are its touch controls and general functions?
10.  What is its Bluetooth range?
11.  What are the Belkin PAC001’s general tones and sounds?
12.  Does the Belkin PAC001 have a noise-cancelling feature?

PRODUCT INFORMATION

1. What is the Belkin SOUNDFORM™ Move True Wireless Earbuds, PAC001?

The Belkin SOUNDFORM™ Move True Wireless Earbuds, PAC001 lets you enjoy the freedom of true wireless earbuds with seamless Bluetooth pairing and controls. It features a sealed in-ear fit and up to 5 hours of playtime per charge, plus another 19 hours of charge in the case. An IPX5 rating means they’re workout- and weather-resistant, with one microphone in each bud that allows for flexible single-ear use. To learn more about this product, click here.

2. What is the warranty of this product?

The product has a 2-year product warranty for Europe and 1-year warranty for the rest of the world.

3. Does it have a Connected Equipment Warranty (CEW)?

No.

4. Is it RoHS-certified?

Yes.

5. Is it REACH-certified?

Yes.

6. What are its package contents?

The Belkin PAC001 has the following package contents:

Belkin PAC001
Charging case
USB-C® to USB-A charging cable
Three pairs of silicone ear tips (small, medium and large)

7. What color is this product available in?

The Belkin PAC001 is available in black - PAC001XXBK.

HARDWARE INFORMATION

1. What are its case dimensions?

The case has the following dimensions:

Length: 44.3 mm
Width: 53.5 mm
Depth: 21.3 mm

2. Do the earbuds have microphones in them?

Yes. The earbuds have built-in microphones.

3. What Bluetooth® version does the Belkin PAC001 feature?

The Belkin PAC001 is Bluetooth 5.0-certified.

4. Does the Belkin PAC001 have status lights?

Yes. The Belkin PAC001 has charging status lights on the case and a dual-color status light on each earbud.

5. What is the Belkin PAC001’s battery life?

The Belkin PAC001 has up to 5 hours playtime per charge, plus 19 hours of charge in the case.

6. Are the earbuds sweat-and splash-resistant?

Yes, the Belkin PAC001 is IPX5-rated and is sweat-and splash-resistant.

COMPATIBILITY

1. What devices are compatible with this product?

The Belkin PAC001 is compatible with Bluetooth-enabled devices. It has been tested for compatibility with the following devices:

iPhone® 13 Pro Max
iPhone 13 Pro
iPhone 13 mini
iPhone 13
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12 mini
iPhone 12
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XS Max
iPhone XS
iPhone X
iPhone 8 Plus
iPhone 8
iPad® (9th generation)
iPad mini® (6th generation)
iPad Pro® 12.9-inch
iPad Pro 11-inch
iPad Air® 10.5-inch
MacBook Pro® 15-inch (2019)
MacBook Pro 13-inch (2019)
MacBook Pro 12-inch (2019)
Samsung® Galaxy® S22 Ultra 5G
Samsung Galaxy S22+ 5G
Samsung Galaxy S22 5G
Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21+ 5G
Samsung Galaxy S21 5G
Samsung Galaxy S20 Ultra
Samsung Galaxy S20+
Samsung Galaxy S20
Samsung Galaxy S20 FE
Samsung Galaxy S10
Samsung Galaxy S10e
Samsung Galaxy S10+
Samsung Galaxy Note®20 Ultra
Samsung Galaxy Note20
Samsung Galaxy Note10
Samsung Galaxy Note9
Huawei™ P30
Huawei P20
Huawei Mate 20 X
Huawei Mate 20
Google Pixel™ 4 XL
Google Pixel 4
Google Pixel 3 XL
Google Pixel 3a
Google Pixel 3

2. What are the earbuds’ ear tip sizes?

The Belkin PAC001 has three pairs of small, medium, and large silicone ear tips.

3. Does it support Siri®?

No. The Belkin PAC001 is not designed to activate Siri.

4. Does it support Google Assistant™?

No. The Belkin PAC001 is not designed to activate Google Assistant.

FUNCTIONALITY

1. How do I charge the Belkin PAC001?

The Belkin PAC001’s case uses USB-C to USB-A charging cable. For instructions on how to charge your earbuds, click here.

2. Can I charge the case using a Qi™ wireless charger?

No. The Belkin PAC001 is not designed to work with Qi chargers.

3. How do I set my earbuds into pairing mode?

From the factory, your earbuds come in pairing mode. For instructions on how you can set the earbuds to pairing mode, click here.

4. How do I pair my earbuds?

For instructions on how to pair your earbuds, click here.

5. How do I unpair my earbuds?

To unpair your earbuds, click here for instructions.

6. Do I need to use both earbuds to take a call?

No, if you want to take calls using one earbud only, you can use the right earbud which is the master earbud by design.

7. Can I remove the case from the power adapter at any time or any charge level?

You can remove the case from the power adapter at any time or any charge level. A lower charge level will reduce the number of times you can recharge your earbuds before the case is out of power.

8. How do I know if the case has been fully charged?

The Belkin PAC001 is fully charged once all lights on the charging case are lit.

9. What are its touch controls and general functions?

The Belkin PAC001 features touch-sensitive pads that can perform different functions. To learn more about these functions, click here.

10. What is its Bluetooth range?

The Belkin PAC001 has a Bluetooth range of up to 30 feet.

11. What are the Belkin PAC001’s general tones and sounds?

Description	Audio tone
Power ON tone	An audible queue (no word queues)
Pairing successful	Bluetooth pairing tone. The Bluetooth name will be displayed on the client device.
Unsuccessful pairing	An audible queue (no word queues)