Click on your operating system below to learn more.
MacBook
Windows Computer
MacBook
Tip 1: Confirm the status light on the dock while connected to the MacBook. To know more about the Belkin F4U093's light behavior, click here.
Tip 2: If the status light is not lit, try connecting the dock to a different power outlet.
Tip 3: If the status light is red, make sure you are using the USB-C cable that came with the dock and that the cable is snuggly fits into both the MacBook and the dock's ports before restarting the MacBook.
Tip 4: If the status light is still red, update your macOS® to the latest (non-beta) update. If the light is still red after updating and restarting, do the following:
Step 1:
Disconnect the dock from the MacBook.
Step 2:
Shut down the MacBook.
Step 3:
Disconnect the peripherals from the dock.
Step 4:
Disconnect the power supply from the dock.
Step 5:
Reconnect the power supply to the dock.
Step 6:
Reconnect the peripherals to the dock.
Step 7:
Reconnect the USB-C cable from the dock to the MacBook.
Step 8:
Turn the MacBook back ON.
Disconnect the dock from the MacBook.
Step 2:
Shut down the MacBook.
Step 3:
Disconnect the peripherals from the dock.
Step 4:
Disconnect the power supply from the dock.
Step 5:
Reconnect the power supply to the dock.
Step 6:
Reconnect the peripherals to the dock.
Step 7:
Reconnect the USB-C cable from the dock to the MacBook.
Step 8:
Turn the MacBook back ON.
Tip 5: If the status light is green but still not charging, update your macOS to the latest (non-Beta) update. If it's still not charging, follow the steps in Tip 4.
Tip 6: If the status light is green but still not charging, reset your System Management Controller (SMC).
NOTE: Instructions to reset the SMC for MacBook computers can be found on the Apple® website.
Windows Computer
Tip 1: If your laptop does support third-party USB-C charging, confirm the status light on the dock while connected to the computer. To know more about the Belkin F4U093's light behavior, click here.
Tip 2: If the status light is not lit, try connecting the dock to a different power outlet.
Tip 3: If the status light is red, make sure you are using the USB-C cable that came with the dock and that the cable is fully pushed into both the computer’s USB-C port and the dock, then restart the computer. If the light is still red or if it is green but not charging, do the following:
Step 1:
Disconnect the dock from the computer.
Step 2:
Shut down the Windows computer.
Step 3:
Disconnect the peripherals from the dock.
Step 4:
Disconnect the power supply from the dock.
Step 5:
Reconnect the power supply to the dock.
Step 6:
Reconnect the peripherals to the dock.
Step 7:
Reconnect the USB-C cable from the dock to the Windows machine.
Step 8:
Turn the Windows computer back ON.
IMPORTANT: Some laptop manufacturers provide chargers that may partially support this charging feature, while others may require the use of their own proprietary laptop charger. Contact your device manufacturer to confirm third-party USB-C charging support. To know more about the system requirements of the Belkin F4U093, click here.