Belkin AUC001 Frequently Asked Questions

TABLE OF CONTENTS
 
PRODUCT INFORMATION

1.  
What is the Belkin SOUNDFORM™ True Wireless Earbuds, AUC001?
2.  What is its warranty period?
3.  Does it have a Connected Equipment Warranty (CEW)?
4.  Is the Belkin AUC001 RoHS-certified?
5.  Is this product REACH-certified?
6.  Does it support Siri®?

HARDWARE INFORMATION

1.  
What are its dimensions?
2.  What are its weight specifications?
3.  How do I know if the case has been fully charged?
4.  What are its touch controls and general functions?

FUNCTIONALITY

1.  
How do I charge the Belkin AUC001?
2.  How do I set my earbuds into pairing mode?
3.  How do I pair my earbuds?
4.  How do I unpair my earbuds?
5.  Are the earbuds sweat-and splash-resistant?
6.  What are the recommended storage and operating temperatures?
7.  How do I turn my earbuds ON or OFF?
8.  Can I remove the case from the power adapter at any time or any charge level?
9.  How do I adjust the volume on my earbuds?
10.  How do I control my phone calls using the earbuds?
11.  How do I activate Siri?

TROUBLESHOOTING
 
 

PRODUCT INFORMATION

1.  What is the Belkin SOUNDFORM™ True Wireless Earbuds, AUC001?

The Belkin SOUNDFORM™ True Wireless Earbuds, AUC001 features high quality sound, supreme comfort and fit, and exceptional durability.  The Belkin AUC001 allows you to control calls and audio playback simply by touch.  It features touch-sensitive pads that can perform different functions.  To learn more about this product, click here
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2.  What is its warranty period?

The Belkin AUC001 has the following warranty information:

 
RegionsWarranty Period
Europe, Australia, and New Zealand2 years
Rest of the world1 year

3.  Does it have a Connected Equipment Warranty (CEW)?

No.

4.  Is the Belkin AUC001 RoHS-certified?

Yes.

5.  Is this product REACH-certified?

Yes.

6.  Does it support Siri®?

Yes.

HARDWARE INFORMATION


1.  What are its dimensions?

The Belkin AUC001 has the following dimensions:
 
  • Case width:  2.75 in (7 cm)
  • Case depth:   1.43 in (3.63 cm)
  • Case height:   1.25 in (3.2 cm)
  • Earbud width:  1 in (2.54 cm)
  • Earbud depth:  0.75 in (1.90 cm)

2.  What are its weight specifications?

The weight specifications are as follows:

 
  • Earbuds:  10 g (0.35 oz)
  • Case:  43 g (1.5 oz)
  • Earbuds in case:  50 g (1.76 oz)

3.  How do I know if the case has been fully charged?

When all lights on the charging case are lit, this indicates that the Belkin AUC001 is fully charged.  The number of lights lit correspond to the following:

 
  • Four lights – 100% charged
  • Three lights – 75% charged
  • Two lights – 50% charged
  • One light – less than 25% charged

For more information, click here.

4.  What are its touch controls and general functions?

To learn of the earbuds' touch controls, click here.  For information on its general functions and light behavior, click here

FUNCTIONALITY


1.  How do I charge the Belkin AUC001?

To learn how to charge the Belkin AUC001, click here.

2.  How do I set my earbuds into pairing mode?

To learn how to set your earbuds to pairing mode, click here.

3.  How do I pair my earbuds?

For instructions on how to pair your earbuds, click here.

4.  How do I unpair my earbuds?

For instructions on how to unpair your earbuds, click here.

5.  Are the earbuds sweat-and splash-resistant?

Yes, the Belkin AUC001 is IPX5-rated and is sweat-and splash-resistant.

6.  What are the recommended storage and operating temperatures?

The recommended temperatures should be within the following:

 
  • Storage temperature:  between -20°C to 70°C with 5% to 95% relative humidity (RH)
  • Operating temperature:  between 0°C to 40°C with 10% to 90% relative humidity (RH)

7.  How do I turn my earbuds ON or OFF?

To turn your earbuds ON, remove one or both earbuds from the case.

To turn OFF your earbuds for a short period of time, remove the earbuds from your ears and press on the touch-sensitive control area of the earbuds.  Continue doing so for 6 seconds and then release.  

If you intend to turn OFF your earbuds for an extended period, it is recommended to place each earbud into its designated slot inside your charging case and close the lid.  This will recharge, turn OFF, and keep your earbuds safe.  


8.  Can I remove the case from the power adapter at any time or any charge level?

You can remove the case from the power adapter at any time or any charge level.  A lower charge level will reduce the number of times you can recharge your earbuds before the case is out of power.

9.  How do I adjust the volume on my earbuds?

To adjust the volume of your earbuds, you can do either of the following:

 
  • Volume Up:  Tap on the right earbud once to raise the volume to the desired level.
  • Volume Down:  Tap on the left earbud once to lower the volume to the desired level.

10.  How do I control my phone calls using the earbuds?

To control phone calls, you can do the following:

 
  • Accept Incoming Call:  Tap on either the left or right earbud twice to accept an incoming call.
  • End Current Call:  Tap on either the left or right earbud twice during a call to end it.
  • Reject Incoming Call:  Press and hold either the left or right earbud for 2 seconds to reject an incoming call.

11.  How do I activate Siri?

Press and hold either the left or right earbud for 2 seconds to activate Siri voice control.  Siri integration is only available on iOS devices supporting Siri.

 
TROUBLESHOOTING
 

This can happen when pairing the Belkin AUC001 for the first time and can be resolved easily.  Click here for more information.

2.  I am unable to pair the earbuds out of the box.  What should I do?

If you are unable to pair the earbuds out of the box, ensure that the earbuds are in pairing mode.

 
From the factory, the earbuds come in pairing mode.  If you just purchased the earbuds, simply open the charging case and remove the earbuds from it.  The indicator lights on the earbuds will alternate between blue and white.
 
NOTE:  If the indicator lights on the earbuds do not alternate between blue and white when removed from the case, manually set the earbuds to pairing mode.  Follow the steps below to learn how:
 
Step 1:
Ensure that the earbuds are turned OFF.  To do this, press and hold on the touch-sensitive pads on both earbuds for 6 seconds and then release.

Step 2:
Make sure that the earbuds are turned OFF, then press and hold on the touch-sensitive pads on both earbuds for 10 seconds.  This will turn the earbuds back ON and place them into pairing mode.  You can now proceed with pairing the earbuds.  For instructions, click here.

3.  I can only pair one earbud to my phone or tablet.  What should I do?

If you can only pair one earbud to your phone or tablet, reset the earbuds to factory default settings.  Follow the steps below to learn how:

 
Step 1:
Press and hold on the touch-sensitive pads on both earbuds for 10 seconds then release when the indicator lights turn OFF.  This will reset the device.

Step 2:
Press and hold on the touch-sensitive pads on both earbuds for 2 seconds to turn them back ON.  This will place your earbuds into pairing mode.  The indicator lights on the earbuds will alternate between blue and white.

Step 3:
On your mobile device, turn ON Bluetooth® to search for nearby devices and begin pairing.  For instructions, click here.

4.  I am having issues connecting or pairing the earbuds.  What should I do?

If you are having issues connecting or pairing the earbuds, try unpairing them first before pairing them again.  For instructions on how to unpair your earbuds, click here.  For instructions on how to pair your earbuds, click here.

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