PRODUCT INFORMATION
1. What is the Wemo WiFi Smart Plug, WSP080?
2. What do the lights on my Wemo WiFi Smart Plug indicate?
3. What are the features of my Wemo WiFi Smart Plug?
4. What are its product specifications?
5. What is its warranty period?
6. What is Overheat Protection?
7. What safety information should I keep in mind?
8. What are the recommended operating and storage temperatures of this product?
SETUP AND CONFIGURATION
1. What are the Wemo WiFi Smart Plug's setup requirements?
2. How do I set up the Wemo WiFi Smart Plug?
3. What is a Wemo account?
4. How do I create a Wemo account?
5. Do I need to create a Wemo account?
6. How do I confirm and activate a new Wemo account?
7. How do I change my Wemo account password?
8. What is the Devices section on the Wemo app?
9. What is the Edit screen on the Wemo app?
10. What is the More screen on the Wemo app?
11. What is the Account Settings screen on the Wemo app?
TROUBLESHOOTING
1. My Wemo app is not detecting my Wemo WiFi Smart Plug. What could be the problem?
2. How do I reset or restart the Wemo WiFi Smart Plug?
3. How can I check if my Wemo has the latest firmware?
4. How do I move my existing Wemo installation to a Wemo account?
5. How do I link Wemo devices to my Wemo account?
6. Why is the Wemo app asking to reconnect to third-party Partners?
7. How do I log into a Wemo account?
8. How do I log out of a Wemo account?
9. How do I use Rules with Wemo account?
10. How do I change Wemo promotional email settings?
11. How do I change the email address of my Wemo account?
12. How do I change the name of my Wemo account?
13. I forgot my Wemo account password, what should I do?
14. How do I close a Wemo account?
1. What is the Wemo WiFi Smart Plug, WSP080?
2. What do the lights on my Wemo WiFi Smart Plug indicate?
3. What are the features of my Wemo WiFi Smart Plug?
4. What are its product specifications?
5. What is its warranty period?
6. What is Overheat Protection?
7. What safety information should I keep in mind?
8. What are the recommended operating and storage temperatures of this product?
SETUP AND CONFIGURATION
1. What are the Wemo WiFi Smart Plug's setup requirements?
2. How do I set up the Wemo WiFi Smart Plug?
3. What is a Wemo account?
4. How do I create a Wemo account?
5. Do I need to create a Wemo account?
6. How do I confirm and activate a new Wemo account?
7. How do I change my Wemo account password?
8. What is the Devices section on the Wemo app?
9. What is the Edit screen on the Wemo app?
10. What is the More screen on the Wemo app?
11. What is the Account Settings screen on the Wemo app?
TROUBLESHOOTING
1. My Wemo app is not detecting my Wemo WiFi Smart Plug. What could be the problem?
2. How do I reset or restart the Wemo WiFi Smart Plug?
3. How can I check if my Wemo has the latest firmware?
4. How do I move my existing Wemo installation to a Wemo account?
5. How do I link Wemo devices to my Wemo account?
6. Why is the Wemo app asking to reconnect to third-party Partners?
7. How do I log into a Wemo account?
8. How do I log out of a Wemo account?
9. How do I use Rules with Wemo account?
10. How do I change Wemo promotional email settings?
11. How do I change the email address of my Wemo account?
12. How do I change the name of my Wemo account?
13. I forgot my Wemo account password, what should I do?
14. How do I close a Wemo account?
PRODUCT INFORMATION
1. What is the Wemo WiFi Smart Plug, WSP080?
The Wemo WiFi Smart Plug, WSP080 allows you to control and view the status of your devices from anywhere and set rules to automate turning your devices ON and OFF. The device will send notifications, and will work with rules and other Wemo® products in the ecosystem. It is the simple entry-point to the smart home experience. To learn more about the Wemo WiFi Smart Plug, click here.
2. What do the lights on my Wemo WiFi Smart Plug indicate?
The lights indicate the different statuses and activities of your Wemo. For a detailed description, click here.
3. What are the features of my Wemo WiFi Smart Plug?
The Wemo WiFi Smart Plug has the following features:
- 802.11n (2.4 GHz Wi-Fi)
- Works with the Wemo Cloud Server
- Manage and access your Wemo with the Wemo app
- Supports Rules and Schedules
- Away Mode support - Looks like you’re home even when you’re not
- Control Wemo hands-free using your voice (when paired with a voice recognition device or service)
- Control and schedule lights and appliances from anywhere
- Space-saving design (won’t cover the whole outlet)
- Works with the following third-party services:
- Apple® HomeKit™
- Amazon Alexa
- Google Assistant™
- If This Then That (IFTTT®)
4. What are its product specifications?
For product specifications and other details, click here.
5. What is its warranty period?
The Wemo WiFi Smart Plug has a 3-year limited warranty.
6. What is Overheat Protection?
The Wemo WiFi Smart Plug was designed with safety in mind. Overheat Protection was added to make sure that your Wemo WiFi Smart Plug or what you have plugged into it returns to safe operating temperature when overheating occurs. Click here for more information.
7. What safety information should I keep in mind?
When using a device with the Wemo WiFi Smart Plug always remember the following:
- Do not exceed the maximum rated output wattage of 1800W
- If you are plugging a surge protector or power tap into your Wemo WiFi Smart Plug, the maximum wattage of all the devices plugged into the power tap or surge protector must not exceed 1800W.
- Make sure the Wemo WiFi Smart Plug is powered OFF before plugging a device into it.
- If placing the Wemo WiFi Smart Plug in an enclosed place or behind pieces of furniture, there should be at least an inch of clearance on all sides.
- Do not remove or modify the grounding pin on the Wemo WiFi Smart Plug.
When cleaning the unit, use a dry cloth. You can also read this article as a guide to learn more safety tips in using the Wemo WiFi Smart Plug.
Below are the recommended operating and storage temperature:
- Operating temperatures: 0°C to 40°C
- Storage temperatures: -30°C to 70°C
SETUP AND CONFIGURATION
1. What are the Wemo WiFi Smart Plug's setup requirements?
The Wemo WiFi Smart Plug has the following setup requirements:
- Latest Wemo app (minimum version 1.25)
- Wemo account
- Wi-Fi connection
- Active internet connection
- Latest Android™ version
- Latest iOS version
2. How do I set up the Wemo WiFi Smart Plug?
To set up your Wemo WiFi Smart Plug using an iOS device, click here. For Android devices, click here.
3. What is a Wemo account?
A Wemo account is a new and more secure way to access and control your Wemo devices. It allows you to password-protect your Wemo devices and manage access permissions. On top of enhanced security, having a Wemo account improves the reliability of your Wemos as well as the ability to control multiple locations from a single smartphone or tablet. To learn more, click here.
4. How do I create a Wemo account?
To learn how to create a Wemo account, click here.
5. Do I need to create a Wemo account?
If you are a first-time user and trying to set up the Wemo WiFi Smart Plug, then yes, a Wemo account is required.
If you have an existing Wemo network, this is currently optional. However, it is highly recommended to create a Wemo account.
6. How do I confirm and activate a new Wemo account?
To activate and use your Wemo account, you will need to open an account verification email. Click here for detailed instructions.
7. How do I change my Wemo account password?
Changing your Wemo account password is easy and can be done through the Wemo app. For detailed instructions, click here.
8. What is the Devices section on the Wemo app?
The Devices section of your Wemo app is where all linked devices to your Wemo account is located. For more information, click here.
9. What is the Edit screen on the Wemo app?
The Edit screen on the Wemo app is where you can reset/restore your Wemo device or make customizations like changing the name and photo of the device. For more information, click here.
10. What is the More screen on the Wemo app?
The More section of the Wemo app is where you can make changes to your Wemo account, check device information, find tutorials, and connect to third-party services such as Apple HomeKit and Amazon Alexa. Click here for more information.
11. What is the Account Settings screen on the Wemo app?
The Account Settings section of the Wemo app allows you to make modifications to the account you associated to control your Wemo devices. Click here for more information.
TROUBLESHOOTING
1. My Wemo app is not detecting my Wemo WiFi Smart Plug. What could be the problem?
Make sure that you are using the Wemo app version 1.25 or later.
2. How do I reset or restart the Wemo WiFi Smart Plug?
For instructions on how to reset or restart the Wemo WiFi Smart Plug, click here.
3. How can I check if my Wemo has the latest firmware?
You can check the firmware of your Wemo through the Wemo app. Follow the instructions below:
Step 1: Launch the Wemo app.
Step 2: Tap on the More section if you are using an iOS device or tap on the gear icon if you are using an Android device.
Step 3: Tap on Settings & About.
Step 4: Go to Hardware Info, then check your Wemo device.
Step 5: Locate the Firmware Version of your Wemo device.
Step 2: Tap on the More section if you are using an iOS device or tap on the gear icon if you are using an Android device.
Step 3: Tap on Settings & About.
Step 4: Go to Hardware Info, then check your Wemo device.
Step 5: Locate the Firmware Version of your Wemo device.
4. How do I move my existing Wemo installation to a Wemo account?
Follow the instructions here if you want to move your existing Wemo installation to a Wemo account.
5. How do I link Wemo devices to my Wemo account?
When launching the Wemo app that is connected to your Wi-Fi, it will scan to see if there are unlinked Wemo devices on the network. If there are unlinked Wemo devices, you will be prompted to add them to your Wemo account. Click here for instructions on how you can link your Wemo devices to your Wemo account.
6. Why is the Wemo app asking to reconnect to third-party Partners?
When you move your existing Wemo installation to a Wemo account, there are changes made on the Wemo Cloud Server regarding the way your Wemo devices are grouped and controlled. These changes will unlink the connection with any third-party control services (called "Partners") that you may use to control your Wemo devices.
The Wemo app will only display a list of the Partner services that you have linked with your Wemo devices. Tap the Reconnect button to reconnect any service you want to use. Tap I’ll Do This Later if you would rather do it at another time.
7. How do I log into a Wemo account?
Click here for instructions on how you can log in to a Wemo account.
8. How do I log out of a Wemo account?
By default, your Wemo app will stay logged into the last Wemo account you used. To log out, follow the steps here.
9. How do I use Rules with Wemo account?
Click here to learn how you can use Rules on your Wemo account.
10. How do I change Wemo promotional email settings?
When creating your Wemo account you are given the option to opt-in to receive emails from Wemo for upcoming promotions, information about new products, and invitations to test beta software and products. If you later decide that you would like to opt-in or opt-out of receiving these emails, you can modify your settings through the Wemo app. Click here for instructions.
11. How do I change the email address of my Wemo account?
Your Wemo account is linked to an email address of your choice. If you wish to change this email address, click here for instructions.
12. How do I change the name of my Wemo account?
During your Wemo account setup, you were prompted to give a nickname for your account. If you would like to change that name, click here for instructions.
13. I forgot my Wemo account password, what should I do?
If you forgot your Wemo account password, you can reset it using the Wemo app. Click here for instructions.
14. How do I close a Wemo account?
If you would like to close your Wemo account, you can do so through the Wemo app. Click here for instructions on how to do so.
IMPORTANT: Closing a Wemo account is permanent and cannot be reversed.
