Belkin AUC005 Frequently Asked Questions

TABLE OF CONTENTS

PRODUCT INFORMATION

1. What is the Belkin SOUNDFORM™ Play True Wireless Earbuds, AUC005?

The Belkin SOUNDFORM™ Play True Wireless Earbuds, AUC005 gives you real all-day listening with 8 hours of battery life per charge and another 30 hours of power in the USB-C® charging case. Featuring two microphones on each earbud, a Belkin-engineered noise-reduction algorithm, and three EQ presets, these earbuds will enhance the sounds you want to hear while cutting out those you don’t. For additional information, click here.

2. What is the warranty of this product?

This product has a 2-year warranty.

3. Does the Belkin AUC005 have a connected equipment warranty (CEW)?

No.

4. Is the Belkin AUC005 RoHS-certified?

Yes.

5. Is it Proposition 65-certified?

Yes.

6. Is it MFi-certified?

No.

7. Is it FCC-certified?

The Belkin AUC005 complies with part 15 of the FCC rules. The operation of the device is subject to two conditions, namely:

The device may not cause harmful interference.
The device must accept any interference received, including interference that may cause undesired operation.

8. What is included in the package of the Belkin AUC005?

The following are included in the packaging:

Belkin AUC005
Charging case 
Three pairs of silicone ear tips (small, medium, and large)  
USB-C charging cable  
Quick start guide

HARDWARE INFORMATION

1. What are the dimensions of the Belkin AUC005?

The Belkin AUC005 dimensions are as follows:

Length: 2.8 in
Width: 1.4 in
Height: 1.35 in

2. What Bluetooth® version does the Belkin AUC005 support?

The Belkin AUC005 supports Bluetooth 5.0 and is backward compatible with older versions of Bluetooth.

3. How do you charge the Belkin AUC005?

The following are the ways to charge the Belkin AUC005:

Case - The Belkin AUC005 case can be charged via the USB-C port on the back of the case.
Earbuds - The Belkin AUC005 earbuds can be charged by placing them in the charging case. They can either charge directly from the battery in the case or can be charged while also charging the case.

4. Does this product have control buttons?

Yes. The earbuds have touch-sensitive buttons for controlling different playback and call control functionality, including:

Play / pause
Next / previous track
Pick up / end / reject
Toggle EQ presets
Activate voice assistant
Reconnect L/R earbuds
Reset earbuds

5. Is there a reset or restore button on the earbuds?

Yes. The charging case of the Belkin AUC005 features a factory reset button next to the USB-C charging port. This is used to restore the earbuds and case back to factory settings.

6. What are the recommended operating and storage temperatures of this product?

The recommended operating and storage temperatures are:

Storage temperature: -20°C to 70°C with 5% to 95% relative humidity
Operating temperature: 0°C to 40°C with 10% to 90% relative humidity

7. Does it have a built-in microphone?

Yes. Each Belkin AUC005 earbud has two built-in microphones.

8. Does the built-in microphone have any noise reduction functionality?

Yes. Each built-in microphone has noise reduction functionality.

9. What is the driver size on the Belkin AUC005 earbuds?

The driver size of the earbuds is 6 mm.

10. What is the frequency response of the Belkin AUC005 earbuds?

The frequency response is 20 Hz – 20,000 Hz.

11. Are there any status lights on the Belkin AUC005?

Yes. The Belkin AUC005 charging case features status lights to show the charging status. The earbuds also feature a status light for pairing and power status.

12. How do I know if the Belkin AUC005 has been fully charged?

When all lights on the charging case are lit, this indicates that the Belkin AUC005 is fully charged. The number of lights lit corresponds to the following:

Four lights – 100% charged
Three lights – 75% charged
Two lights – 50% charged
One light – less than 25% charged

13. What is the USB cable included with the device made of?

The USB cable is made of copper wiring with PVC sheathing.

14. Are the Belkin AUC005 earbuds water resistant?

The Belkin AUC005 earbuds are rated IPX5 for sweat and water resistance. While not waterproof, they can be used in wet weather and during challenging workouts.

15. What are the silicone ear tips for the Belkin AUC005?

The removable silicone ear tips on the earbuds help to keep the Belkin AUC005 earbuds securely placed in your ear. The ear tips come in three sizes and are easy to remove and replace.

16. Are the silicone ear tips required to use the Belkin AUC005?

No. The ear tips are removable but are recommended to help hold the earbuds securely in your ears.

COMPATIBILITY

1. What devices can the Belkin AUC005 connect to?

The earbud is designed to connect to Bluetooth audio-enabled devices such as phones, tablets, and computers. The Belkin AUC005 has been tested for compatibility with the following devices:

iPhone® 13 Pro Max
iPhone 13 Pro
iPhone 13
iPhone 13 mini
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 mini
iPad® (9^th generation)
iPad mini® (6^th generation)
Samsung® Galaxy® S22 Ultra 5G
Samsung Galaxy S22+ 5G
Samsung Galaxy S22 5G
Samsung Galaxy S21 Ultra 5G
Samsung Galaxy S21+ 5G
Samsung Galaxy S21 5G
Samsung Galaxy S20 Ultra
Samsung Galaxy S20+
Samsung Galaxy S20
Samsung Galaxy S20 FE
Samsung Galaxy Note® 20 Ultra
Samsung Galaxy Note 20
Samsung Galaxy Z Flip 3

2. What types of apps can I use with the Belkin AUC005?

The Belkin AUC005 can be used to control music and video apps. It can also be used to answer, and end phone calls on your cellular phone.

3. What audio codecs does the Belkin AUC005 support?

The earbud supports SBC.

4. Can the Belkin AUC005 be used with Android™-based devices?

Yes.

5. Can the Belkin AUC005 be used with iOS-based devices?

Yes.

6. Can the earbuds be used with computers?

Yes, as long as the computer supports Bluetooth audio connections.

FUNCTIONALITY

1. Can I use the Belkin AUC005 to control audio playback?

Yes. Each earbud features a touch-sensitive area that can be used to control audio playback.

2. Can I use it to control phone calls?

Yes. Each earbud features a touch-sensitive area that can be used to take and end phone calls.

3. How fast does the Belkin AUC005 charge?

A quick, 10-minute charge will give 60 minutes of playtime. With fast USB-C charging, you’ll have your earbuds and case loaded with a total of 38 hours of playtime in just a 1.5-hour charge.

4. How to turn OFF the Belkin AUC005 earbuds?

Below are the two ways to turn OFF the Belkin AUC005:

Place the Belkin AUC005 earbuds back into the charging case. This will keep them safe and charged and turned OFF as soon as the case is closed.
The earbuds will also turn OFF after a few minutes of inactivity if not connected to a device.

5. How do I locate the serial number of my Belkin AUC005?

The serial number for your Belkin AUC005 headphones can be found at the bottom of the case.

6. How do I perform a factory restore on the Belkin AUC005?

You can do a factory restore by holding the touch-sensitive buttons for 10 seconds.

7. Can the call touch controls be customized on the Belkin AUC005?

No.

8. Can the ANC button functionality be customized on the Belkin AUC005?

No.

9. Can I charge the Belkin AUC005 charging case faster by using both the USB-C cable and a wireless charger?

The Belkin AUC005 can only be charged using the USB-C cable. It does not support wireless charging.

Was this support article useful?

Additional Support Questions?

Search Again