IMPORTANT PRODUCT SAFETY RECALL NOTICE
Belkin Auto-Tracking Stand Pro (MMA008) and Belkin BoostCharge USB-C PD Power Bank 20K (BPB002 and PB0003)
Product Safety Recall
Belkin has initiated a recall of all units of the Belkin Auto-Tracking Stand Pro (MMA008), the Belkin BoostCharge USB-C PD Power Bank 20K (BPB002) and the Playa USB-C PD Power Bank 20K (PB0003), and will be offering a choice of a full refund or store credit for the full amount plus 20% on Belkin.com, with valid proof of purchase or serial number.
A manufacturing defect may cause the products’ lithium-ion cell components to overheat, which could pose a fire hazard to consumers.
No other Belkin wireless chargers or any other Belkin products are affected by this recall.
If you have purchased the Belkin Auto-Tracking Stand Pro model number MMA008, BoostCharge USB-C PD Power Bank 20K model number BPB002 or Playa USB-C PD Power Bank 20K model number PB0003, it is important that you immediately stop using the product, disconnect it from any power supply or other products, and contact us for further instructions. Place your BPB002, PB0003 and/or MMA008 in a safe, dry location away from anything flammable or anything that can damage the power bank. Do not place your power bank or auto tracking stand in any waste or recycling bins.
To determine if your device is included in the recall, please follow these steps:
Step 1: Locate your model number on the back or side of your Belkin device. If your model number is MMA008, BPB002 or PB0003, please continue to Step 2. If you do not have any of these products, you do not need to take any action, and can continue to enjoy using your Belkin product.
Step 2: Find your serial number and/or proof of purchase.
Step 3: Complete the Recall Claim form. click here.
If you have any further questions regarding this recall or the products included, please contact one of our Customer Service Representatives. You can find a local contact phone number for your region click here.
We appreciate your cooperation and are here to support you throughout this process. If you need further assistance, please don’t hesitate to contact our customer support team.
FAQ’s
What models are included in the recall?
The models included in this recall are MMA008, BPB002 and PB0003. If you own one or more of these models, please follow the outlined steps to confirm if your unit is impacted.
Where can I find the model and serial number on my product?
The model number and serial are both located on the back or underside of the product listed on the product label.
What will I receive if my product is included in the recall?
Consumers will receive either a full refund or a Belkin.com store credit, at the consumer's choice.
Can I continue using the product if it seems fine?
No. Even if the device appears to function normally, impacted units should not be used.
How can I contact customer support for more help?
Belkin customer service agents are here to help via phone or chat. For phone support click here. To chat with an agent, click here.
How to Safely Dispose of Your Belkin Product
Please dispose of impacted products through a certified facility equipped to handle lithium-ion batteries. We recommend contacting your local hazardous waste collection centre to confirm whether they accept lithium-ion battery-powered devices. Always check with the facility before dropping off your product.
Do not place your impacted product in household waste, recycling bins, or standard-use battery collection boxes commonly found in retail stores. These locations are not designed to manage lithium-ion products like power banks, which can pose a fire hazard if handled improperly.
