This hub lets you expand your laptop’s connectivity using a single USB‑C connection—adding display output, fast wired internet, charging, and multiple high‑speed ports for everyday work or travel.
Step 1: Connect the Hub to Your Device
Plug the hub’s builtin USBC cable into your laptop’s USBC or Thunderbolt port. The hub powers on automatically—no drivers required.
Step 2: Connect a Display (Optional)
Use an HDMI cable to connect the hub to an external monitor or TV.
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Supports up to 4K resolution at 60Hz for a smooth, clear display.
Step 3: Add Wired Internet (Optional)
Plug an Ethernet cable into the hub’s Ethernet port.
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Provides up to 2.5Gb Ethernet for faster, more stable connections than WiFi—ideal for video calls and large downloads.
Step 4: Connect USB Accessories
Connect keyboards, mice, external drives, or other peripherals to the USBA or USBC data ports.
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Supports data transfer speeds up to 10Gbps for compatible devices.
Step 5: Insert SD or microSD Cards (Optional)
Insert your SD or microSD card into the card reader slots to quickly access photos and files from cameras or other devices.
Step 6: Charge Your Laptop Through the Hub (Optional)
Connect a USBC power adapter to the hub’s USBC Power Delivery port.
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Supports up to 100W passthrough charging (a portion of power is used to operate the hub).
Helpful Tips in Using INC024
- For best charging performance, use a 60W–100W USBC power adapter.
- 4K@60Hz output requires a compatible laptop, display, and HDMI cable.
- Ethernet speeds depend on your network, cable, and internet plan.
- Works with Windows, macOS, and Chrome OS devices.
INC024 Troubleshooting FAQs
Q1. My laptop is not charging through the hub. What should I check?
Make sure a USB‑C power adapter is connected to the hub’s USB‑C Power Delivery port, not the data port. The hub supports up to 100W pass‑through charging, but part of that power is used to operate the hub, so the remaining power delivered to your laptop may be lower.
Q2. I’m not getting 4K at 60Hz on my external display. Why?
Confirm that your laptop supports DisplayPort Alt Mode, your display supports 4K@60Hz, and you’re using a compatible HDMI cable. Some devices or cables may limit output to lower resolutions or refresh rates.
Q3. The Ethernet connection is slower than expected. What can I do?
Check that your network, router, and Ethernet cable support speeds up to 2.5Gb. Actual speeds depend on your internet plan and network hardware, even though the hub supports up to 2.5Gb Ethernet.
Q4. A USB device is not detected when connected to the hub.
Disconnect and reconnect the device, then try a different USB port on the hub. Ensure the accessory supports USBC or USBA data connections and does not exceed the hub’s power or data limitations.
Q5. The hub gets warm during use. Is this normal?
Yes. The hub may feel warm when multiple devices are connected or when charging a laptop. It is designed with builtin safety protections, including overtemperature and overcurrent protection, to ensure safe operation.
Q6. The hub is connected but nothing happens.
Verify that your device supports USBC or Thunderbolt™ connectivity. The hub will not function with USBA ports or USBC ports that only support charging and not data or display output.
