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Common issues with Wemo® devices


Wemo® devices such as the Wemo® Mini Smart Plug, F7C063​, Wemo® Insight Smart Plug, F7C029, and Wemo® Wi-Fi Smart DimmerF7C059, may encounter issues with regard to their functionality.  To troubleshoot these issues, follow the instructions below:

Multiple WAP environment
Intermittent Wi-Fi connection
Remote Access failed
Why can’t I enable Remote Access?
Wemo device turns ON by itself without Rules set
Wemo will not save a Schedule Rule
Duplicate devices showing
Other issues
Wemo device “Loses” settings

Devices do not show up in App
Wemo will not connect to the router's Wi-Fi


Multiple WAP environment
 
If you have several wireless access points at home, make sure that your mobile device is connected to the same Wi-Fi as your Wemo devices, otherwise you won't be able to connect to your device.  You may also update your Wemo devices’ firmware to fix this issue.  To learn how, click here
 
Intermittent Wi-Fi connection

Test the Wi-Fi connection by setting up the Wemo device near your router.  Make sure that no device or furniture is interfering with your Wemo device and router's connection.  For more troubleshooting tips on how to resolve an intermittent Wi-Fi connection, click here

QUICK TIP:  Most routers limit the number of devices that can connect to it.  This can cause other devices to drop off the network once the number of connected devices reaches the router's limit.  Check your router's specifications for more information. 

Remote Access failed

To adjust the Remote Access settings, you must be within the range of your home Wi-Fi.  If you're having trouble connecting to your Wemo devices via Remote Access, there are ways to resolve this:
  • Navigate to the Settings section in the Wemo App and make sure that the Remote Access feature is enabled.
  • Verify if your mobile device has a strong internet connection.
  • Restart your mobile device.
Why can’t I enable Remote Access?
 
Here are some reasons why you can’t enable Remote Access for your Wemo device:

 
1.  The Wemo device is not set up properly
If not all of your devices are showing up in the Wemo App, unplug the ones that are not appearing and do a factory restore of your devices one at a time.
 
IMPORTANT:  Working devices should remain plugged in while restoring the other devices.

2.  Access points and range extenders obstruct communication between Wemo devices and the Wemo App
Check each Wemo device on the cloud if they show up under multiple homes (compare MAC addresses of router instead of Wi-Fi names) when you are using access points or range extenders.  Each access point or range extender has its own MAC address and creates its own home.  The solution is to reset the Wemo devices and connect them to the same router.

3.  Port forwarding
Some routers might need to have ports forwarded but this occasion is extremely rare.

4.  Apple® routers cause connectivity errors for Wemo
If you are using an Apple router, you may experience random issues.  Apple range extenders also have the same issues with other range extenders.  Your Wemo devices may work fine internally but not show up remotely.  There is currently no true solution for this.
 
To know more about Remote Access, click these links:
 

Wemo device turns ON by itself without Rules set

If your Wemo device is turning ON and/or OFF by itself even without Rules set, it is possible that a rule is stored on the Wemo but is not showing up in your App.  You can remove this rule by restoring your Wemo device to factory defaults.  To know how, click here.
 
This will erase any rules stored on the device as well as its custom name and picture.  You will have to rename the Wemo device and set a custom picture for it again.  

Wemo will not save a Schedule Rule


Wemo Rules are a set of instructions that you can easily give to your Wemo devices to function on their own without any intervention from you.  A Schedule Rule is the most basic rule that you can make.  This rule will control your Wemo device to turn ON and OFF at a time you set. 


To know more about creating a Schedule Rule, click these links:
 


Duplicate devices showing
 
To resolve duplicate devices appearing in the Devices list, disable then enable again the Remote Access feature in your Wemo App.  To learn how, follow the steps below:

Step 1:  On your iOS or Android™ device, tap the User-added image App icon.
 

Step 2:  Tap the gear icon for Android or More for iOS.
 

Step 3:  Tap Remote Access.

Step 4:  Tap Forget and Disable.  This will disable the remote access on your device. 
 

Step 5:  Tap Enable Remote Access to enable it back.

Other issues

These issues may be resolved by updating your Wemo device’s firmware.  To learn how to update your Wemo device, click here.
  • Wemo not detected / intermittently detected
  • Rules trigger incorrectly or not as scheduled
  • Slow to detect devices and/or Rules 

Wemo device “Loses” settings
 
Wemo was set up but can no longer be controlled.  It would seem that the device has lost its settings but in reality nothing is lost.  Below are the causes of this problem and their solutions:

 
1.  Firmware update
Did you update the firmware?  Sometimes after a firmware update, the unit needs to be powercycled.  Unplug the Wemo device and wait for 20 seconds and plug it back in.  Do NOT reset or restore the device.  It will connect back to your Wi-Fi and continue its normal operation.
 
2.  Router channel
The Wemo device will either have a blinking orange or blue status light.  This means that the device can’t connect to the router.  Move the device nearer the router for a stronger signal.  If there is a strong signal however, check the router and see if it is set to a static channel.  Setting it to Auto and unplugging the Wemo device for 20 seconds usually allows the Wemo device to connect back.
 
3.  Hidden Wi-Fi name
The Wemo device can manually be connected to a hidden Wi-Fi name but will eventually become disconnected.  The device will blink orange.  Changing the Wi-Fi name to broadcast usually resolves the issue. 
 
4.  The rules are no longer working
Turning the Wemo device OFF and ON using the App or just pressing the restart or reboot button will start the device back.  Restarting it will often do the same thing but if the Wemo device cannot be easily reached, try turning it OFF and ON with the App.  This might be related to brownouts.
 
Devices do not show up in App
 
Wemo devices will either not show up locally or remotely or will show up grayed out.  Here are some issues you may be experiencing and their solutions:

 
1.  Wemo device is unplugged or removed from the Wi-Fi
If you have unplugged a Wemo device, the App may still have it registered and will look for it.  This will be grayed out in the App.  Reinstalling the App usually fixes this. 
 
2.  Using Wemo devices in multiple homes
If you have multiple homes with Wemo devices in them, you will only see one set at a time.  You will need to have two mobile devices or choose a home to control remotely.

For more troubleshooting tips, click here.
 
Wemo will not connect to the router's Wi-Fi

Is your Wemo device not connecting to your router's Wi-Fi?  Here are some fixes:

1.  Check your router
Check the type of router you’re using.  Wemo is designed for home routers that support  WPA™WPA2™ and WEP security types.  If you are using a business class router with enterprise security your Wemo will not be able to connect to it.  
 
2.  Change the channel 
If the channel is clogged, you might see trouble connecting to the Wemo device or in keeping it connected.  The recommended Wi-Fi channel setting is Auto.  However, ​you can also change your router’s channel to avoid interference with other routers in your area that are possibly using the same channel as yours.  If you are using a Belkin router, click here to know how to change the Wi-Fi channel. 

3.  Broadcast the Wi-Fi name
Make sure that your Wi-Fi is broadcasting at 2.4 GHz frequency and that it supports the Wireless-B, -G or -N standards.  Also, make sure that the router’s Wi-Fi name is set to broadcast.  If it is hidden, your Wemo may experience difficulties connecting or staying connected to your Wi-Fi. 

4.  Check the Wi-Fi password

Check your router's security settings.  Wemo only supports WPAWPA2 and WEP security types and passwords of eight to 63 characters comprised of numbers, letters and special characters. 

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