Belkin PAC001 Frequently Asked Questions

TABLE OF CONTENTS

PRODUCT INFORMATION

1.  
What is the Belkin SOUNDFORM™ Move True Wireless Earbuds, PAC001?
2.  What is the warranty of this product?
3.  Does it have a Connected Equipment Warranty (CEW)?
4.  Is it RoHS-certified?
5.  Is it REACH-certified?
6.  What are its package contents?
7.  What color is this product available in?

HARDWARE INFORMATION

1.  
What are its case dimensions?
2.  Do the earbuds have microphones in them?
3.  What Bluetooth® version does the Belkin PAC001 feature?
4.  Does the Belkin PAC001 have status lights?
5.  What is the Belkin PAC001’s battery life?
6.  Are the earbuds sweat-and splash-resistant?

COMPATIBILITY

1.  
What devices are compatible with this product?
2.  What are the earbuds’ ear tip sizes?
3.  Does it support Siri®?
4.  Does it support Google Assistant™?

FUNCTIONALITY

1.  
How do I charge the Belkin PAC001?
2.  Can I charge the case using a Qi™ wireless charger?
3.  How do I set my earbuds into pairing mode?
4.  How do I pair my earbuds?
5.  How do I unpair my earbuds?
6.  Do I need to use both earbuds to take a call?
7.  Can I remove the case from the power adapter at any time or any charge level?
8.  How do I know if the case has been fully charged?
9.  What are its touch controls and general functions?
10.  What is its Bluetooth range?
11.  What are the Belkin PAC001’s general tones and sounds?
12.  Does the Belkin PAC001 have a noise-cancelling feature?


PRODUCT INFORMATION

1.  What is the Belkin SOUNDFORM™ Move True Wireless Earbuds, PAC001?

The Belkin SOUNDFORM™ Move True Wireless Earbuds, PAC001 lets you enjoy the freedom of true wireless earbuds with seamless Bluetooth pairing and controls.  It features a sealed in-ear fit and up to 5 hours of playtime per charge, plus another 19 hours of charge in the case.  An IPX5 rating means they’re workout- and weather-resistant, with one microphone in each bud that allows for flexible single-ear use.  To learn more about this product, click here.

2.  What is the warranty of this product?

The product has a 2-year warranty.

3.  Does it have a Connected Equipment Warranty (CEW)?

No.


4.  Is it RoHS-certified?

Yes.

5.  Is it REACH-certified?

Yes.

6.  What are its package contents?

The Belkin PAC001 has the following package contents:

 
  • Belkin PAC001
  • Charging case
  • USB-C® to USB-A charging cable
  • Three pairs of silicone ear tips (small, medium and large)

7.  What color is this product available in?

The Belkin PAC001 is available in black - PAC001XXBK.

HARDWARE INFORMATION

1.  What are its case dimensions?

The case has the following dimensions:
 
  • Length:  44.3 mm
  • Width:  53.5 mm
  • Depth:  21.3 mm

2.  Do the earbuds have microphones in them?

Yes.  The earbuds have built-in microphones.

3.  What Bluetooth® version does the Belkin PAC001 feature?

The Belkin PAC001 is Bluetooth 5.0-certified.

4.  Does the Belkin PAC001 have status lights?

Yes.  The Belkin PAC001 has charging status lights on the case and a dual-color status light on each earbud.

5.  What is the Belkin PAC001’s battery life?

The Belkin PAC001 has up to 5 hours playtime per charge, plus 19 hours of charge in the case.

6.  Are the earbuds sweat-and splash-resistant?

Yes, the Belkin PAC001 is IPX5-rated and is sweat-and splash-resistant.

COMPATIBILITY

1.  What devices are compatible with this product?

The Belkin PAC001 is compatible with Bluetooth-enabled devices.  It has been tested for compatibility with the following devices:
 
  • iPhone® 13 Pro Max
  • iPhone 13 Pro
  • iPhone 13 mini
  • iPhone 13
  • iPhone 12 Pro Max
  • iPhone 12 Pro
  • iPhone 12 mini
  • iPhone 12
  • iPhone 11 Pro Max
  • iPhone 11 Pro
  • iPhone 11
  • iPhone XS Max
  • iPhone XS
  • iPhone X
  • iPhone 8 Plus
  • iPhone 8
  • iPad® (9th generation) 
  • iPad mini® (6th generation) 
  • iPad Pro® 12.9-inch 
  • iPad Pro 11-inch
  • iPad Air® 10.5-inch
  • MacBook Pro® 15-inch (2019)
  • MacBook Pro 13-inch (2019)
  • MacBook Pro 12-inch (2019)
  • Samsung® Galaxy® S22 Ultra 5G
  • Samsung Galaxy S22+ 5G 
  • Samsung Galaxy S22 5G
  • Samsung Galaxy S21 Ultra 5G
  • Samsung Galaxy S21+ 5G 
  • Samsung Galaxy S21 5G 
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy S20+
  • Samsung Galaxy S20
  • Samsung Galaxy S20 FE
  • Samsung Galaxy S10
  • Samsung Galaxy S10e
  • Samsung Galaxy S10+
  • Samsung Galaxy Note®20 Ultra
  • Samsung Galaxy Note20
  • Samsung Galaxy Note10
  • Samsung Galaxy Note9
  • Huawei™ P30
  • Huawei P20
  • Huawei Mate 20 X
  • Huawei Mate 20
  • Google Pixel™ 4 XL
  • Google Pixel 4
  • Google Pixel 3 XL
  • Google Pixel 3a
  • Google Pixel 3

2.  What are the earbuds’ ear tip sizes?

The Belkin PAC001 has three pairs of small, medium, and large silicone ear tips.

3.  Does it support Siri®?

No.  The Belkin PAC001 is not designed to activate Siri.

4.  Does it support Google Assistant™?

No.  The Belkin PAC001 is not designed to activate Google Assistant.

FUNCTIONALITY


1.  How do I charge the Belkin PAC001?

The Belkin PAC001’s case uses USB-C to USB-A charging cable.  For instructions on how to charge your earbuds, click here.

2.  Can I charge the case using a Qi™ wireless charger?

No.  The Belkin PAC001 is not designed to work with Qi chargers.

3.  How do I set my earbuds into pairing mode?

From the factory, your earbuds come in pairing mode.  For instructions on how you can set the earbuds to pairing mode, click here.

4.  How do I pair my earbuds?

For instructions on how to pair your earbuds, click here.

5.  How do I unpair my earbuds?

To unpair your earbuds, click here for instructions.

6.  Do I need to use both earbuds to take a call?

No, if you want to take calls using one earbud only, you can use the right earbud which is the master earbud by design.

7.  Can I remove the case from the power adapter at any time or any charge level?

You can remove the case from the power adapter at any time or any charge level.  A lower charge level will reduce the number of times you can recharge your earbuds before the case is out of power.
   
The Belkin PAC001 is fully charged once all lights on the charging case are lit.
  
9.  What are its touch controls and general functions?

The Belkin PAC001 features touch-sensitive pads that can perform different functions.  To learn more about these functions, click here.
 
10.  What is its Bluetooth range?

The Belkin PAC001 has a Bluetooth range of up to 30 feet.

11.  What are the Belkin PAC001’s general tones and sounds?

 
DescriptionAudio tone
Power ON toneAn audible queue (no word queues)
Pairing successfulBluetooth pairing tone.  The Bluetooth name will be displayed on the client device.
Unsuccessful pairingAn audible queue (no word queues)

12.  Does the Belkin PAC001 have a noise-cancelling feature?

No.  The Belkin PAC001, however, has a noise-isolating feature.

 

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