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Belkin G3H0002 Frequently Asked Questions

TABLE OF CONTENTS
 
PRODUCT INFORMATION

1. 
What is the Belkin ROCKSTAR™ Headphones with USB-C™ Connector, G3H0002?
2.  What is the warranty of this product?
3.  Does this product have a Connected Equipment Warranty (CEW)?
4.  Is this product RoHS-certified?
5.  Does this product meet Proposition 65 specifications?
6.  Is this product MFi-certified?
7.  Is this product FCC-certified?
8.  What colors does the Belkin G3H0002 come in?
9.  What is the Belkin G3H0002 made of?
10.  Is the Belkin G3H0002 waterproof?
11.  Is the Belkin G3H0002 water-resistant?
12.  How can I obtain replacement earbud tips?

HARDWARE INFORMATION

1.  
What type of connector does the Belkin G3H0002 use?
2.  How long is the Belkin G3H0002?
3.  What are the operating and storage temperatures?
4.  What is the audio range of the Belkin G3H0002?
5.  What is the size of the drivers?
6.  What is the diameter of the earbuds?
7.  Does the Belkin G3H0002 have a rechargeable battery?
8.  How do I clean the Belkin G3H0002?

COMPATIBILITY

1.  
What devices will the Belkin G3H0002 work with?
2.  Why am I not able to make phone calls using my Samsung Galaxy S9®/S9+® or S8®/S8+®?
3.  Does the Belkin G3H0002 require any drivers or software to use?
4.  Can this product be used with the Belkin RockStar™ 3.5mm Audio + USB-C™ Charge Adapter, F7U080?
5.  What do I do if this product does not fit in my ears correctly?

FUNCTIONALITY

1.  
Is the Belkin G3H0002 wireless?
2.  What version of Bluetooth® does the Belkin G3H0002 use?
3.  Is the Belkin G3H0002 noise-cancelling?
4.  Is the Belkin G3H0002 noise-isolating?
5.  Does the Belkin G3H0002 feature any type of surround sound?
6.  Does the Belkin G3H0002 work with Google Assistant™?
7.  What does it mean if the product is water-resistant?
8.  Does the Belkin G3H0002 have an associated control app?
9.  How do I replace the earbud tips?
10.  How do I tell which ear the headphones should be placed in?
11.  How does the cable management work?
 

PRODUCT INFORMATION

1.  What is the Belkin ROCKSTAR™ Headphones with USB-C™ Connector, G3H0002?

The Belkin ROCKSTAR™ Headphones with USB-C™ Connector, G3H0002 is an in-ear earbud headphone with multiple ease of use design features.  The Belkin G3H0002 is aimed at newer phones, tablets, and computers that have removed the traditional 3.5 mm headphone jack leaving only a USB-C connector for charging, data and audio.

2.  What is the warranty of this product?

The Belkin G3H0002 has a 2-year limited warranty.

3.  Does this product have a Connected Equipment Warranty (CEW)?

No.

4.  Is this product RoHS-certified?

Yes.

5.  Does this product meet Proposition 65 specifications?

Yes.

6.  Is this product MFi-certified?

Yes.

7.  Is this product FCC-certified?

The Belkin G3H0002 complies with Part 15 of the Federal Communications Commission (FCC) rules.  Operation is subject to the following conditions:
  • This device may not cause harmful interference
  • This device must accept any interference received, including interference that may cause undesired operation

8.  What colors does the Belkin G3H0002 come in?

The product is available in the following colors:
  • Black (G3H0002btBLK)
  • White (G3H0002btWHT)

9.  What is the Belkin G3H0002 made of?

The Belkin G3H0002 is made of Thermoplastic Elastomer (TPE) cable jacket, PC enclosures, and silicone earbud tips.

10.  Is the Belkin G3H0002 waterproof?

No.

11.  Is the Belkin G3H0002 water-resistant?

Yes.

12.  How can I obtain replacement earbud tips?

Replacement earbud tips can only be purchased from other retailers.  

HARDWARE INFORMATION


1.  What type of connector does the Belkin G3H0002 use?

The Belkin G3H0002 uses a USB-C connector to connect to your USB-C phone, tablet or computer.

2.  How long is the Belkin G3H0002?

The Belkin G3H0002 is 122 cm long.

3.  What are the operating and storage temperatures?

The Belkin G3H0002 has an operating temperature of 0°C to 40°C and a storage temperature of -30°C to 70°C.

4.  What is the audio range of the Belkin G3H0002?

The Belkin G3H0002 has an audio range of 20 Hz to 20,000 Hz.

5.  What is the size of the drivers?

The drivers are 10 mm in size.

6.  What is the diameter of the earbuds?

The earbuds have a diameter of 6 mm.

7.  Does the Belkin G3H0002 have a rechargeable battery?

No.  The Belkin G3H0002 is powered by your phone, tablet or computer via the USB-C connector.

8.  How do I clean the Belkin G3H0002?

You can wipe the earbuds dry after use with a soft cloth.

COMPATIBILITY


1.  What devices will the Belkin G3H0002 work with?

The Belkin G3H0002 is designed to work with phones, tablets, and computers that utilize a USB-C port.  Some devices may not support all features with USB-C headphones.  It has been tested for full compatibility with the following devices:
  • Google Pixel™ 3
  • Google Pixel 3 XL
  • Google Pixel 2
  • Google Pixel 2 XL
  • Google Pixel
  • Google Pixel XL
  • Samsung® Galaxy S10®
  • Samsung Galaxy S10+®
  • Samsung Galaxy S10e®
  • Samsung Galaxy Note®8
  • LG® G7 ThinQ™
  • LG G6®
  • LG G5™
  • LG V40 ThinQ™
  • LG V35 ThinQ™
  • LG V30™
  • HP Elitebook

2.  Why am I not able to make phone calls using my Samsung Galaxy S9®/S9+® or S8®/S8+®?

The Belkin G3H0002 is not compatible with these phones.

3.  Does the Belkin G3H0002 require any drivers or software to use?

No.  The Belkin G3H0002 is plug and play.

4.  Can this product be used with the Belkin RockStar™ 3.5mm Audio + USB-C™ Charge Adapter, F7U080?

The Belkin RockStar™ 3.5mm Audio + USB-C™ Charge Adapter, F7U080 does not support USB-C headphones and is not compatible with the Belkin G3H0002 USB-C headphones.

5.  What do I do if this product does not fit in my ears correctly?

The rubber earbuds on the Belkin G3H0002 are removable.  Included in the package are three sizes that will fit most ears.  If the earbuds still do not fit, you can purchase replacement earbud tips from a retailer that are better suited for your ear size.

FUNCTIONALITY


1.  Is the Belkin G3H0002 wireless?

No.

2.  What version of Bluetooth® does the Belkin G3H0002 use?

The Belkin G3H0002 is not wireless and therefore does not use Bluetooth® to connect to your phone, tablet or computer.

3.  Is the Belkin G3H0002 noise-cancelling?

No.

4.  Is the Belkin G3H0002 noise-isolating?

Yes.

5.  Does the Belkin G3H0002 feature any type of surround sound?

No.  The Belkin G3H0002 is stereo audio only.

6.  Does the Belkin G3H0002 work with Google Assistant™?

Yes.

7.  What does it mean if the product is water-resistant?

It means that the Belkin G3H0002 can be used in situations where the user might perspire, or might get slightly wet such as running in the rain.  However, it is not waterproof - which means you cannot use it in the shower or in a pool.

8.  Does the Belkin G3H0002 have an associated control app?

No.  The Belkin G3H0002 does not have a control app.

9.  How do I replace the earbud tips?

The earbud tips can be easily removed from the earpiece by grasping the earpiece and gently pulling the rubber earbud tips off.

To attach the new earbud tips, grasp the earpiece and gently press the rubber earbud tip on to the earbud chamber.


10.  How do I tell which ear the headphones should be placed in?

The Belkin G3H0002 has easily identifiable L and R markings on each of the earbuds.

11.  How does the cable management work?

There is a U-shaped clip where the cable splits to go to each earpiece.  This clip is designed to snugly hold one of the earpieces when using a single earpiece and helps keep the earpiece that is not being used from hanging freely or being damaged.

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