Belkin PAC002 Frequently Asked Questions

TABLE OF CONTENTS

PRODUCT INFORMATION

1. What is the Belkin SOUNDFORM™ True Wireless Earbuds with Qi Wireless Charging Case, PAC002?

The Belkin SOUNDFORM™ True Wireless Earbuds with Qi Wireless Charging Case, PAC002 features high quality sound, supreme comfort and fit, and exceptional durability. The Belkin PAC002 allows you to control calls and audio playback simply by touch. It features touch-sensitive pads that can perform different functions. To learn more about this product, click here.

2. Does it have a Connected Equipment Warranty (CEW)?

No.

3. Can I charge the case using a Qi™ wireless charger?

Yes. The Belkin PAC002 is designed to work with most Qi chargers.

4. Does it support Siri®?

No. The Belkin PAC002 is not designed to activate Siri.

5. Does it support Google Assistant™?

No. The Belkin PAC002 is not designed to activate Google Assistant.

6 Are the earbuds sweat-and splash-resistant?

Yes, the Belkin PAC002 is IPX4-rated and is sweat-and splash-resistant.

7. What are its package contents?

The Belkin PAC002 has the following package contents:

8. Does the Belkin PAC002 have a noise-cancelling feature?

No. The Belkin PAC002, however, has a noise isolating feature.

9. What color is this product available in?

The Belkin PAC002 is available in black.

HARDWARE INFORMATION

1. What are its case dimensions?

The case has the following dimensions:

2. Do the earbuds have microphones in them?

Yes. The earbuds have built-in microphones.

3. Do I need to use both earbuds to take a call?

No, if you want to take calls using one earbud only, you can use the right earbud which is the master earbud by design.

4. What is the micro-USB port for?

The micro-USB port is used for charging the earbuds. It cannot be used for data transfer.

5. What Bluetooth® version does the Belkin PAC002 feature?

The Belkin PAC002 is Bluetooth 5.0-certified.

6. Does the Belkin PAC002 have status lights?

Yes. The Belkin PAC002 has charging status lights on the case and a dual-color status light on each earbud.

7. What is the Belkin PAC002’s battery life?

The Belkin PAC002 has up to 2 hours talk time and up to 4 hours music playtime at a single charge. The case can supply up to 20 hours of music listening on a single charge of the case.

COMPATIBILITY

1. What devices are compatible with this product?

The Belkin PAC002 is compatible with Bluetooth-enabled devices. It has been tested for compatibility with the following devices:

2. What are the earbuds’ ear tip sizes?

The Belkin PAC002 has three pairs of small, medium, and large silicone ear tips.

FUNCTIONALITY

1. How do I charge the Belkin PAC002?

For instructions on how to charge your earbuds, click here.

2. How do I set my earbuds into pairing mode?

From the factory, your earbuds come in pairing mode. For instructions on how you can set the earbuds to pairing mode, click here.

3. How do I pair my earbuds?

For instructions on how to pair your earbuds, click here.

4. How do I unpair my earbuds?

To unpair your earbuds, click here for instructions.

5. Can I remove the case from the power adapter at any time or any charge level?

You can remove the case from the power adapter at any time or any charge level. A lower charge level will reduce the number of times you can recharge your earbuds before the case is out of power.

6. How do I know if the case has been fully charged?

The Belkin PAC002 is fully charged once all lights on the charging case are lit.

7. What are its touch controls and general functions?

The Belkin PAC002 features touch-sensitive pads that can perform different functions. To learn more about these functions, click here.

8. What is its Bluetooth range?

The Belkin PAC002 has a Bluetooth range of up to 30 feet.

9. What are the Belkin PAC002’s general tones and sounds?

Description	Audio tone
Power ON tone	An audible queue (no word queues).
Pairing successful	Bluetooth pairing tone. The Bluetooth name will be displayed on the client device.
Unsuccessful pairing	An audible queue (no word queues).
Out of range	Out of range: An audible queue (no word queues). Then the audio will stop. Within range: Within 30 ft, an audible queue will be heard, the earbuds will re-sync to the client device, and the audio will resume playing.

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