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Belkin Purchases Frequently Asked Questions (AU)

TABLE OF CONTENTS
 
GENERAL INFORMATION
 

1. How can I track the shipping of my order?
2. When will my order be shipped?
3. What will I do if I can’t find the Belkin product that I want?
4. What are the benefits of creating a Belkin account?
5. How do I contact Technical Support?
6. How do I contact Customer Service?
7. Do you have a Live Chat Support?
8. Is there a way I can learn more about the Belkin Family?
9. Where can I find Belkin products?
10. Can I update information on my Belkin account?
11. What should I do if the items on my Shopping Cart disappeared?
12. What should I do if the product I want is out of stock?
13. How long does it take for me to get a refund to my credit card?
14. Why does my credit card keep getting denied on the Belkin website?
 
PAYMENT INFORMATION
 
1. Does Belkin accept international credit cards?
2. Does Belkin allow Cashier’s Check or Money Orders?
3. Is it safe to use my credit card and debit card to purchase Belkin products?
4. What type of credit cards does Belkin accept?
5. How do I use my Coupon Code?
6. When will my credit card be charged?
 
RETURNING PRODUCTS

 
1. What should I do if I want to return my product?
2. Do I need to include the box, manuals, disks and power adapter when returning a product?
3. Do I need to return the Belkin back up battery if I decided to discontinue my ATT services?
4. Is iyogi.cc associated with Belkin?
 

 
GENERAL INFORMATION


1.  How can I track the shipping of my order?
 
The tracking number is listed on the Belkin shipping confirmation email.  To track your order, enter this number on the shipping company's website.


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2.  When will my order be shipped?
 
If the items are in stock, we make our best effort to ship the products within 24 hours.  


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3.  What will I do if I can’t find the Belkin product that I want?
 
Some Belkin products are ONLY sold by retail partners.  Click on 
Where to Buy for more information about our retail partners.

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4.  What are the benefits of creating a Belkin account? 

With your Belkin.com account, you will have access to the following information:
 
 
  • Your Account Information
  • Your Order History
  • Process a Return
  • Your Wish List
  • Your Email Subscriptions
  • Your Coupons and Gift Certificates
  • Order Status
     
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5.  How do I contact Technical Support?
 
Belkin provides the following customer support options:

 
  • Complimentary Premium Support
Complimentary 90-Day phone support is offered to all customers, starting from the date of purchase.  Belkin Technical Support is available 24/7.  For contact options, click here.
 
  • Online Support
Multiple online tools are available to assist in troubleshooting your issue, including videos, step-by-step guides, FAQs, and Live Chat.  To explore support articles or to start a live chat session with an agent, click here.

NOTE:  Chat support for Wemo is not available.

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6.  How do I contact Customer Service?

Customer Service

AU – 1800 235 546

NZ –  0800 235 546
Belkin Limited
8:30 AM to 5 PM AEST, Monday to Friday.

You can also click
 
here to visit the Belkin Contact Us page.

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7.  Do you have a Live Chat Support?
 
Yes.  Chat support for networking products is available 24 hours a day.  To contact our live chat specialists, click 
here

NOTE:  Chat support for Wemo is not available.

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8.  Is there a way I can learn more about the Belkin Family?

At Belkin, we make people-inspired products and solutions.  For over 30 years, it has been our passion and our mission to create products that make people’s lives better, easier, and more fulfilling.  To know more about the Belkin Family, click here.

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9.  Where can I find Belkin products?

Here are a few of our common retailers:
   
   
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10.  Can I update information on my Belkin account?

Yes.  Follow the steps below to know how:
 
Step 1:
Go to Belkin.com.

Step 2:
Click on Log In / Sign Up located at the upper right corner of the page.

Step 3:
Sign in using your Social Account or Belkin Account by entering your E-mail Address and Password.  

Step 4:
Click the View Account link at the top right corner of the page.
 
Step 5:
Under Settings, select Personal Profile then click Edit to update your information.

Step 6:
Click SAVE.

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11.  What should I do if the items on my Shopping Cart disappeared?
 
The selection on Belkin.com is live and reflects what is in stock at that moment.  Placing an item in your Shopping Cart does NOT guarantee your right to purchase the item.  Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.

QUICK TIP:  Items are available on a first-come, first-served basis.  Make sure that you place your order quickly.


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12.  What should I do if the product I want is out of stock?
 
Belkin is very sorry that the item that you need is out of stock.  Items are available on a first come, first-served basis.  Make sure that you place your order quickly.


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13.  How long does it take for me to get a refund to my credit card?

Once the product is received and inspected, your credit will be processed and automatically applied to your credit card within 2 days.  Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

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14.  Why does my credit card keep getting denied on the Belkin website?

At times, our website will deny a company credit card.  It is best to use a personal credit card instead.

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PAYMENT INFORMATION
 
1.  Does Belkin accept international credit cards?

Currently, Belkin.com/au accepts international credit cards but will ONLY ship to an address within Australia. 

NOTE:  The credit card must be issued and contain a logo from Visa and Mastercard.  Orders placed using an International Credit Card may take up to 72 hours to finalize prior to shipping.


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2.  Does Belkin allow Cashier’s Check or Money Orders?
 
No.
 

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3.  Is it safe to use my credit card and debit card to purchase Belkin products?
 
Yes.  Belkin takes great pride in offering a safe and secure online shopping experience.  We highly respect your privacy and are committed to protecting it.  We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
 
NOTE:  If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order.  Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.


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4.  What type of credit cards does Belkin accept?
 
Belkin currently accepts Visa and MasterCard for all orders.


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5.  How do I use my Coupon Code?
 
Follow the steps below to know how to use your Coupon Code:

 
Step 1:
Search your desired product.

Step 2:
Click the Buy Now button.

Step 3:
On the Shopping Cart page, enter your Promotional code and click Apply.
 
NOTE:  The total amount will be computed on the Shopping Cart page.

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6.  When will my credit card be charged?

Items are charged on your credit card when they are shipped.

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RETURNING PRODUCTS
 

1.  What should I do if I want to return my product?

Belkin warrants that the products shall be free from defects in design, assembly, material and workmanship.  If your Belkin product is defective and requires replacement, you may contact the Technical Support line or visit the Belkin Warranty Replacement Guide page.  For more information, click here.

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2.  Do I need to include the box, manuals, disks and power adapter when returning a product?
 
While this could vary depending on the product and claim, we suggest you send everything that originally came in the box.  Also include the receipt as proof of purchase and copy of your claim.


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3.  Do I need to return the Belkin back up battery if I decided to discontinue my ATT services?
 
No.  You can take this product to any recycling center to dispose the battery in a safe manner.


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4.  Is iyogi.cc associated with Belkin?
 
No, iyogi.cc is NOT affiliated with Belkin.  Please stay clear of their link.


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