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Belkin Germany Products Returns and Replacements Frequently Asked Questions

1.  What should I do if I want to return my product?
Belkin warrants that our products will be free from defects in materials and workmanship.  If after verifying you found out that your Belkin product is defective and requires replacement, you may contact us through our Technical Support line or visit our Belkin Warranty Replacement Guide page.  For more information, click here.  For Belkin.com purchases, you can click here to continue the process.

2.  Do I need to include the box, manuals, disks, and power adapter when returning a product?
While this could vary depending on the product and claim, we suggest you send everything that originally came in the box.  Also include the receipt as proof of purchase and copy of your claim.
3.  Where will I return my Belkin product if I bought it in Germany?
After filling out the web replacement form, Belkin Customers in Germany can ship products that require replacement to

Belkin Ltd
C/O DHL Solutions k.s
Dobřejovice 250
Czech Republic
251 01

4.  Do you have a live chat support?
Yes.  To contact our live chat specialists, click here.  Chat support for networking products is available 24 hours a day.  Chat support for all other products is available from 8:30 AM to 5:30 PM GMT / Mon- Fri.

NOTE:  Chat support for Wemo is not available.
5.  Are there any benefits to having a  Belkin.com account?
With your Belkin.com account, you will have access to the following information:
  • Your account information
  • Your active orders 
  • Your order history
  • You can process a return
  • You can process a refund
  • Your wish lists
  • Your email subscriptions
  • Your shipping and billing addresses
6.  How do I contact Technical Support?
Belkin gives you several ways to get your questions answered how you want, when you want them through these channels:

Phone Support
You can contact one of our technical support representatives at +49 (0)69 99 99 15682.
Online Support
Multiple tools are available to solve your problems including videos, step-by-step guides, FAQs, and more.  Also, you can
 email us or chat with a support agent to get your questions answered. 

NOTE:  Chat support for Wemo is not available.
Pre-sales Support
Want to know more about a Belkin Product you are thinking about purchasing or a release date for one of our exciting new products?  For all pre-sales enquiries call Belkin Customer Care at +49 (0)69 99 99 15682.
Online Sales Support
Have some questions about purchasing products directly from the Belkin website?  Whether it is product specs, price details, and stock information or if you have a question about a purchase you have already made, we can help you with all of this and more.  Call us at +49 (0)69 99 99 15682.
7.  Is there a way I can learn more about Belkin?
At Belkin, we make people-inspired products and solutions.  For nearly 30 years, it has been our passion and our mission to create products that make people’s lives better, easier, and more fulfilling.  To know more about Belkin, click here.
8.  Is there a way to expedite this replacement process for products not purchased from the Belkin web store?
Yes.  There are two options to do so:
  • If the product is still under warranty and you still have the original receipt, you may be able to return your Belkin product(s) to the place where it was purchased. The store may be able to swap the faulty product for you if they have a compatible product in stock. This is given after you have spoken to our support agent to confirm that the product is faulty.
  • If you can provide a copy of your mailing receipt that confirms you have sent your faulty product to us for replacement, we can have your replacement product released from our warehouse and expedite the process for you.
You may call our Customer Care team to discuss these options at +49 (0)69 99 99 15682.
9.  Is iyogi.cc associated with Belkin?
No,  iyogi.cc is NOT affiliated with Belkin.  Please stay clear of their link.

10.  What does "Lifetime" refer to in Belkin's Lifetime Warranty?
When we say "lifetime warranty", we are referring to the life of the product, not the life of the buyer or any other individual.  Over time, products will become worn and obsolete, and materials and parts will wear down or may become unusable due to advances in technology.  A lifetime product warranty therefore means that the product, over its reasonable life span, will work the way it is supposed to under normal conditions and use.  Taking all of these factors into account, we have determined that the reasonable life span of this product is 5 years from the date of your purchase of the product.
Please be assured that support for Belkin products remains available through the existing Belkin support channels, and that we will continue to honor all valid warranties for Belkin products.

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