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Wemo® LED Lighting Starter Set, F5Z0489 and Wemo® Smart LED Bulb, F7C033 Frequently Asked Questions

TABLE OF CONTENTS
 
HARDWARE INFORMATION
  1.  What is the Wemo® Link, F7C031?
  2.  Can I replace a single Wemo® Smart LED Bulb, F7C033 unit?
  3.  Can I buy a single Wemo® Smart LED Bulb to start my home automation?
  4.  What devices are compatible with the Wemo App?
  5.  How long is the Wemo® Smart LED Bulb's life expectancy?
  6.  What is the product warranty?
  7.  What are the features and requirements?
  8.  Can I purchase additional Wemo® Smart LED Bulbs?
  9.  How many Wemo® Smart LED Bulbs can I set up with one Wemo Link?
  10.  Can I have more than one Wemo Link in my Wi-Fi?
  11.  How many Wemo® Smart LED Bulbs are detected during a scan?
  12.  How many Wemo® Smart LED Bulbs can I add to a group?
  13.  What wireless band does it support?
  14.  Where can I learn about the retailers?
  15.  What is the color temperature?
  16.  Can the Wemo® Smart LED Bulb be mounted in an outdoor location?
  17.  Can I mount it in metal canisters / fixture?
  18.  Can I control the Wemo® Smart LED Bulbs when the internet is down?
SETUP AND INSTALLATION
  1.  Does the product installation require a technician or an expert?
  2.  How can I initially set up the Wemo® LED Lighting Starter Set, F5Z0489?
  3.  How can I add more Wemo® Smart LED Bulbs?
  4.  How do I rename my Wemo® Smart LED Bulbs?
  5.  How do I create a rule by sunset / sunrise?
  6.  How do I create a rule by time / date?
  7.  How does the Sleep Fader work?
  8.  How do I group the Wemo® Smart LED Bulbs and how does it work?
  9.  How do I remove a Wemo® Smart LED Bulb from a group?
  10.  How do I set up remote access?
ADVANCED CONFIGURATION
  1.  How do I upgrade the firmware?
TROUBLESHOOTING
  1.  How do I reset the Wemo Link and the Wemo® Smart LED Bulbs?
  2.  How do I know which Wemo® Smart LED Bulb is which if I left the default name?
  3.  How do I adjust the Dim settings?
  4.  How do I manage my devices remotely?
  5.  If I flip the wall switch to the OFF position, can I still manage my Wemo® Smart LED Bulbs?
  6.  If I manually turn OFF my lamp, can I still manage the Wemo® Smart LED Bulbs with the Wemo App?
  7.  Can I manually turn OFF the Wemo® Smart LED Bulbs?
  8.  What should I do if my Wemo® Smart LED Bulbs are showing not connected in my Wemo App when I’m at home?
  9.  Do I need to leave the power switch ON to the Wemo® Smart LED Bulb source even if I’m not using the lightbulbs?
  10.  What could be the problem if my Wemo® Smart LED Bulbs are showing not connected and grayed out in the Wemo App?
  11.  Do I need to use the Wemo App to turn OFF / ON the Wemo® Smart LED Bulbs?
  12.  Can I still control the Wemo® Smart LED Bulbs from the Wemo® Light Switch if I lose my phone?
  13.  What does it mean when you try to reset the Wemo® Smart LED Bulb and it does not flash after five seconds to indicate a successful reset?
  14.  If my internet goes down, will my Wemo® Smart LED Bulb continue to work?
  15.  Can I use the Wemo® Smart LED Bulb in an enclosed light fixture?
  16.  What should I do if the Wemo® Smart LED Bulbs cannot be detected during the initial setup?


HARDWARE INFORMATION

1. What is the Wemo® Link, F7C031?

The Wemo® Link, F7C031 serves as a bridge between your Wi-Fi® and the Wemo® Smart LED Bulbs, F7C033.

2. Can I replace a single Wemo® Smart LED Bulb, F7C033 unit?

Yes.  You can replace it and have the new Wemo® Smart LED Bulbs working if you currently have the Wemo Link at home.

3. Can I buy a single Wemo® Smart LED Bulb to start my home automation?

No.  You need to initially take advantage of the Wemo® LED Lighting Starter Set, F5Z0489 to enable the Wemo Link to get any extra bulbs to work.
 
4. What devices are compatible with the Wemo App?
 
The free Wemo App is available for Android™, iOS, and Kindle™ operating systems and works on multiple smart devices simultaneously.  Wemo is compatible with any iOS device running v9 or later including iPhone®, iPod® and iPad®; Android device running 4.4 and higher.
 
NOTE:  You can download the free Wemo App from the App Store® for iOS devices or Google Play™ store for Android devices.
 
5. How long is the Wemo® Smart LED Bulb’s life expectancy?
 
Its bulb life will reach up to 23 years based on hours of daily usage.
 
6. What is the product warranty?
 
The product has a 2-year limited warranty.
 
7. What are the features and requirements?
 
The Wemo® LED Lighting Starter Set is a bundled set of two Wemo® Smart LED Bulbs and Wemo Link plug-in hub that allows you to control, schedule and dim your wireless LED lighting from anywhere in your home using the Wemo App and your smart device.  Simply replace your existing regular lightbulbs with the Wemo® Smart LED Bulbs included in the set. 
 
Learn more about the features and requirements by clicking here.
 
8. Can I purchase additional Wemo® Smart LED Bulbs?
 
Yes.  Individual Wemo® Smart LED Bulbs are sold separately.
 
9. How many Wemo® Smart LED Bulbs can I set up with one Wemo Link?
 
You can set up 50 Wemo® Smart LED Bulbs with one Wemo Link.
 
10. Can I have more than one Wemo Link in my Wi-Fi?
 
No.  Only one Wemo Link per home is supported. 
 
11. How many Wemo® Smart LED Bulbs are detected during a scan?
 
Up to eight Wemo® Smart LED Bulbs can be detected.
 
12. How many Wemo® Smart LED Bulbs can I add to a group?
 
The maximum Wemo® Smart LED Bulbs that you can add to a group is up to eight lightbulbs.
 
13. What wireless band does it support?
 
It supports 2.4 GHz and is compatible with IEEE 802.11 b/g/n.
 
14. Where can I learn about the retailers?
 
Click here to learn about the retailers.
 
15. What is the color temperature?
 
The color temperature is 3000 K.
 
NOTE:  Up to 50 lightbulbs are supported per Wemo Link.
 
16. Can the Wemo® Smart LED Bulb be mounted in an outdoor location?
 
No.
 
17. Can I mount it in metal canisters / fixture?
 
Do not install the Wemo® Smart LED Bulbs in metal cans or metal shades that are completely enclosed because radio signals will have a tough time reaching the lightbulbs.
 
18. Can I control the Wemo® Smart LED Bulbs when the internet is down?
 
Yes, but only locally.  Once your internet is restored, you can control your Wemo® Smart LED Bulbs remotely.
 
NOTE:  As long as your Wi-Fi is working even though the internet is down, for example, your Internet Service Provider (ISP) is down but your computers and devices are still connected to the router locally, you can still manage the lightbulbs through the Wemo App.  If your Wi-Fi is down, for example, your wireless router stops working, you cannot manage the lightbulbs via the Wemo App.
 

SETUP AND INSTALLATION
 
1. Does the product installation require a technician or an expert?
 
No.  The configuration is easy so you can definitely do the installation by yourself.
 
2. How can I initially set up the Wemo® LED Lighting Starter Set, F5Z0489?
 
To initially set up the Wemo® LED Lighting Starter Set, click here for instructions.
 
3. How can I add more Wemo® Smart LED Bulbs?
 
To learn how to add more Wemo® Smart LED Bulbs, click here.
 
4. How do I rename my Wemo® Smart LED Bulbs?
 
To learn how to rename your Wemo® Smart LED Bulb, click here.
 
5. How do I create a rule by sunset / sunrise?
 
To learn how to create a rule by sunset / sunrise, click here.
 
6. How do I create a rule by time / date?
 
Click here to learn how to create a rule by time / date.
 
7. How does the Sleep Fader work?
 
On your Wemo App’s Devices tab, tap a Wemo® Smart LED Bulb on your list of devices.  The Sleep Fader screen will appear.  Select a countdown time to turn OFF the Wemo® Smart LED Bulb or enter a custom setting (1-60 minutes) and tap Go to sleep.  For example, you select 30 m, within 30 minutes the Wemo® Smart LED Bulb will automatically start to dim and eventually turn OFF at a 30-minute mark.  You can use this feature when getting ready to go to sleep.
 
8. How do I group the Wemo® Smart LED Bulbs and how does it work?
 
To learn how to group the Wemo® Smart LED Bulbs and how it works, click here.
 
9. How do I remove a Wemo® Smart LED Bulb from a group?
 
To know how to remove or delete a Wemo® Smart LED Bulb from a group, click here.
 
10. How do I set up remote access?
 
To set up remote access, launch your Wemo App.  For instructions, click here.
 

ADVANCED CONFIGURATION
 
1. How do I upgrade the firmware?
 
To learn how to upgrade the Wemo's firmware, click here.
 

TROUBLESHOOTING
 
1. How do I reset the Wemo Link and the Wemo® Smart LED Bulbs?
 
To reset the Wemo Link, click here for instructions.  To reset the Wemo® Smart LED Bulbs, click here.
 
2. How do I know which Wemo® Smart LED Bulb is which if I left the default name?
 
To know which Wemo® Smart LED Bulb is which when using the default name, turn OFF all lightbulbs and leave only one bulb ON at a time during the scan.
 
3. How do I adjust the Dim settings?
 
Use the dim bar to adjust the dim settings for the selected Wemo® Smart LED Bulb.  Notice as you change the dim settings, the dim percentage number will adjust as well.
 
4. How do I manage my devices remotely?
 
Tapping the power button next to your Wemo® Smart LED Bulb will turn it ON / OFF remotely as long as you have internet access.
 
NOTE:  Wemo requires a wireless router for setup and day-to-day usage, but does not require an internet connection when you’re controlling your device within your Wi-Fi.  As long as your router is ON, your Wemo units will function normally, including any Rules that you create.  Connection issues will not affect Rules that are stored on the Wemo.  It will only affect Remote Access.
 
5. If I flip the wall switch to the OFF position, can I still manage my Wemo® Smart LED Bulbs?
 
No.  If you need to turn OFF the Wemo® Smart LED Bulbs but still be able to manage them, you must turn them OFF via the Wemo App.
 
6. If I manually turn OFF my lamp, can I still manage the Wemo® Smart LED Bulbs with the Wemo App?
 
No.  You need to leave the switch ON on your lamp and turn the Wemo® Smart LED Bulbs OFF via the Wemo App.
 
7. Can I manually turn OFF the Wemo® Smart LED Bulbs?
 
Yes.  You can still manually toggle the power ON / OFF without using the Wemo App.  However, if they are manually turned OFF, the Wemo® Smart LED Bulbs will not be detected by the Wemo App.
 
8. What should I do if my Wemo® Smart LED Bulbs are showing not connected in my Wemo App when I’m at home?
 
Make sure the power to the Wemo® Smart LED Bulbs are switched to ON; e.g. flip your wall switch to the ON position, or if the lightbulbs are on a lamp, make sure your lamp is turned ON by turning your lamp's switch to ON or pulling on the lamp string.
 
9. Do I need to leave the power switch ON to the Wemo® Smart LED Bulb source even if I’m not using the lightbulbs?
 
Yes.  In order to manage the Wemo® Smart LED Bulbs, wherever you have them connected, the lightbulbs’ source must be turned ON;  e.g. wall switch flipped to the ON position, lamp power switch must be set to ON, etc.
 
10. What could be the problem if my Wemo® Smart LED Bulbs are showing not connected and grayed out in the Wemo App?
 
Make sure the switch to where the Wemo® Smart LED Bulb is connected is set to ON.  To turn OFF the lightbulbs, you must use the Wemo App.  If you manually flip the switch to OFF, the Wemo App will not detect and manage your lightbulbs.
 
11. Do I need to use the Wemo App to turn OFF / ON the Wemo® Smart LED Bulbs?
 
Yes and no.  In order to manage the lightbulbs, the source of power to the lightbulbs must be set to ON.  You can use the Wemo App to turn them OFF.  However, you can still manually turn OFF / ON a lightbulb by using the power switch of the device where your lightbulbs are connected.  Keep in mind that if you manually turn them OFF, the Wemo App will not detect your lightbulbs.
 
12. Can I still control the Wemo® Smart LED Bulbs from the Wemo® Light Switch if I lose my phone?
 
Yes.
 
13. What does it mean when you try to reset the Wemo® Smart LED Bulb and it does not flash after five seconds to indicate a successful reset?
 
The lightbulb will flash right after a successful reset.  However, it will no longer flash if you attempt to reset it again.  To check, try to scan on your Wemo App.  Most likely, the lightbulb is already reset and it needs to be detected by the App to link it to your Wemo Link.
 
14. If my internet goes down, will my Wemo® Smart LED Bulb continue to work?
 
Yes.  If there is any Wi-Fi disconnection, the lightbulb will continue to work but as a regular lightbulb only.  You will not be able to manage it remotely via the Wemo App until the Wi-Fi connection is working again.  However, you can manage them locally.  You can also turn them OFF / ON manually.
 
NOTE:  As long as your Wi-Fi is working even though the internet is down, you can still manage the lightbulbs via the Wemo App.  But if your Wi-Fi is down, for example, the wireless router stops working, you cannot manage the lightbulbs via the Wemo App.
 
15. Can I use the Wemo® Smart LED Bulb in an enclosed light fixture?
 
The Wemo® Smart LED Bulb is designed to work in an enclosed light fixture, such as a fixture with a glass globe or casing.
 
NOTE:  It is NOT recommended to use the Wemo® Smart LED Bulb in an enclosed metallic light fixture as it may interfere with the wireless connectivity of the lightbulb.

16.  What should I do if the Wemo® Smart LED Bulbs cannot be detected during the initial setup?
 
Skip the detecting process and update your Wemo Link before trying to pair again with the lightbulbs.  To learn how to update your Wemo device, click here for instructions.


 

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