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Belkin Purchases Frequently Asked Questions

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TABLE OF CONTENTS
 
GENERAL INFORMATION
 
1.  How can I track the shipping of my order?
2.  When will my order be shipped?
3.  What will I do if I can’t find the Belkin product that I want and where can I find it?
4.  What are the benefits of creating a Belkin account?
5.  How do I contact Belkin Support?
6.  Is there a way I can learn more about the Belkin Family?
7.  Can I update information on my Belkin account?
8.  What should I do if the items on my Shopping Cart disappeared?
9.  How do I know if the product I want is on sale soon?
10.  What should I do if the product I want is out of stock?
11.  How long does it take for me to get a refund to my credit card?
12.  Why does my credit card keep getting denied on the Belkin website?
 
PAYMENT INFORMATION
 
1.  Does Belkin accept international credit cards?
2.  Does Belkin allow Cashier’s Check or Money Orders?
3.  Is it safe to use my credit card and debit card to purchase Belkin products?
4.  How do I use my Coupon Code?
5.  When will my credit card be charged?
 
RETURNING PRODUCTS
 
1.  What should I do if I want to return my product?
2.  Do I need to include the box, manuals, disks and power adapter when returning a product?
3.  Do your pre-paid labels cover international returns?
4.  Do I need to return the Belkin back up battery if I decided to discontinue my AT&T services?
 

 
GENERAL INFORMATION

1.  How can I track the shipping of my order?
 
The tracking number is listed on the Belkin shipping confirmation email.  You can enter the number on the shipping company's website to track your order.  


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2.  When will my order be shipped?
 
If the items are in stock, we make our best effort to ship the products within 24 hours.  


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3.  What will I do if I can’t find the Belkin product that I want and where can I find it?
 
While majority of our products are available on the Belkin website, some Belkin products are ONLY sold by retail partners.  Here are a few of our common retailers:

 
Click on Where to Buy for more information about our retail partners.

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4.  What are the benefits of creating a Belkin account?

With your Belkin.com account, you will have access to the following information:
  • Personal Profile and Password
  • Address Book
  • Email Subscriptions
  • Orders
  • Returns
  • Replacements
  • Wish List
  • Product Registrations

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5.  How do I contact Belkin Support?
 
Belkin provides different channels to help solve your problems.  To view the list, click here.

NOTE:  Chat support for Wemo® is not available.
 
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6.  Is there a way I can learn more about the Belkin Family?

At Belkin, we make people-inspired products and solutions.  For nearly 30 years, it has been our passion and our mission to create products that make people’s lives better, easier, and more fulfilling.  To know more about the Belkin Family, click here.


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7.  Can I update information on my Belkin account?
 
Yes.  Follow the steps below to know how:

 
Step 1:
Go to Belkin.com.

Step 2:
Click on Log In / Sign Up on the upper right corner of the page.

Step 3:
Sign in using either your Social Account or Belkin Account and enter your credentials.  Then click the Sign In button.

Step 4:
Click View Account > Settings and update your account details.

Step 5:
Once done, click SAVE.

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8.  What should I do if the items on my Shopping Cart disappeared?
 
The selection on Belkin.com is live and reflects what is in stock at that moment.  Placing an item in your Shopping Cart does NOT guarantee your right to purchase the item.  Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.
 
QUICK TIP:  Items are available on a first come, first served basis.  Make sure that you place your order quickly.


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9.  How do I know if the product I want is on sale soon?
 
The best way to catch a great sale would be to register on Belkin.com.  Special deals are offered to registered users such as free shipping, discounted prices, and free items for certain orders.


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10.  What should I do if the product I want is out of stock?
 
Belkin is very sorry that the item you need is out of stock.  Items are available on a first come, first served basis.  Make sure that you place your order quickly.


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11.  How long does it take for me to get a refund to my credit card?

Once we received the product back and inspected, your credit will be processed and automatically applied to your credit card within 2 days.  Please note that, depending on your credit card company, it may take up to 30 days after your credit is applied for it to post to your account.


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12.  Why does my credit card keep getting denied on the Belkin website?
 
At times our website will deny a company credit card.  It is best to use a personal credit card.


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PAYMENT INFORMATION
 
1.  Does Belkin accept international credit cards?
 
Belkin accepts Visa, MasterCard, and American Express for all orders.

Currently, Belkin.com does not accept international credit cards.


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2.  Does Belkin allow Cashier’s Check or Money Orders?
 
No.
 

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3.  Is it safe to use my credit card and debit card to purchase Belkin products?
 
Yes.  Belkin takes great pride in offering a safe and secure online shopping experience.  We highly respect your privacy and are committed to protecting it.  We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
 
NOTE:  If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order.  Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.


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4.  How do I use my Coupon Code?
 
Follow the steps below to know how to use your Coupon Code:

 
Step 1:
Search your desired product on Belkin.com.

Step 2:
Click the Buy Now button.

Step 3:
On the Shopping Cart page, enter your Promo Code and click APPLY.
 
NOTE:  The total amount will be computed on the Shopping Cart page.

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5.  When will my credit card be charged?
 
Items are charged on your credit card when they are shipped.


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RETURNING PRODUCTS
 
1.  What should I do if I want to return my product?

Belkin warrants that our products will be free from defects in materials and workmanship.  If after verifying and you found out that your Belkin product is defective and requires replacement, you may contact us through our Technical Support line or visit our Belkin US Warranty Replacement Program page.  For more information, click here.


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2.  Do I need to include the box, manuals, disks and power adapter when returning a product?
 
While this could vary depending on the product and claim, we suggest you send everything that originally came in the box.  Also include the receipt as proof of purchase and copy of your claim.


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3.  Do your pre-paid labels cover international returns?
 
No.  To use our pre-paid labels, shipments must be sent from the United States.  Follow the steps below to know how:

 
Step 1:
Go to Belkin.com.

Step 2:
Click on Log In / Sign Up on the upper right corner of the page.

Step 3:
Sign in using either your Social Account or Belkin Account and enter your credentials.  Then click the Sign In button.

Step 4:
Click on View Account > Orders.


Step 5:
Choose the order number of the product you wish to return.

Step 6:
Underneath the Status and Tracking column, click Display Your Return Label.
 
NOTE:  Your label will appear for you to print.


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4.  Do I need to return the Belkin back up battery if I decided to discontinue my AT&T services?
 
To dispose the battery in a safe manner, you can either take it to a recycling facility near you or explore more options on properly disposing your batteries and/or E-Wastes by clicking the links below.


Belkin E-Waste Recycling Program
How to recycle or dispose the battery pack in different countries
Proper disposal of used batteries for Belkin products


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