Why does my Belkin SOUNDFORM app say it is not connected to Wi-Fi

The Belkin SOUNDFORM™ app is used to set up and control Belkin SOUNDFORM ELITE Hi-Fi Smart Speaker + Wireless Charger, G1S0002. This app requires an active Wi-Fi connection to work. If you receive an error message that your device is not connected to Wi-Fi, this means that your Belkin SOUNDFORM app is having trouble accessing your Wi-Fi.

Here are some tips to troubleshoot this issue:

Make sure that your mobile device's Wi-Fi is turned ON.
Make sure that your mobile device is connected to Wi-Fi.
Make sure that your Belkin SOUNDFORM app has permissions to access Wi-Fi on your phone or tablet.
Try moving to a different location to make sure you have a stronger Wi-Fi signal.
Close the Belkin SOUNDFORM app so it won't run in the background and restart it.
Close the Belkin SOUNDFORM app so it won't run in the background and restart your phone or tablet.