The following troubleshooting tips have been found to resolve ethernet connectivity issues on your MacBook®:
Tip 1: Confirm your router / modem is turned ON and connected.
Tip 2: Check to make sure you can get online via Wi-Fi.
Tip 3: Try using a different ethernet cable.
Tip 4: On your MacBook, click System Preferences and in the Network Settings, confirm that you have the USB 10/100/1000 LAN option on the list of available networks.
- If it is not on the list of options, click the plus (+) symbol and select from the drop down the USB 10/100/1000 LAN to add the network manually.
- If the USB 10/100/1000 LAN is available to select but there is no IP address detected, contact your ISP (Internet Service Provider) and/or your router manufacturer for assistance in setting up your IP address.
- If the USB 10/100/1000 LAN is available to select and there is an IP address detected but you are unable to use the internet with the ethernet network, follow the steps below:
Step 1:
Disconnect the dock from the MacBook.
Step 2:
Shut down your computer.
Step 3:
Disconnect the peripherals from the dock.
Step 4:
Disconnect the power supply from the dock.
Step 5:
Reconnect the power supply to the dock.
Step 6:
Reconnect the peripherals to the dock.
Step 7:
Reconnect the USB-C cable from the dock to the MacBook.
Step 8:
Turn the MacBook back ON.
Disconnect the dock from the MacBook.
Step 2:
Shut down your computer.
Step 3:
Disconnect the peripherals from the dock.
Step 4:
Disconnect the power supply from the dock.
Step 5:
Reconnect the power supply to the dock.
Step 6:
Reconnect the peripherals to the dock.
Step 7:
Reconnect the USB-C cable from the dock to the MacBook.
Step 8:
Turn the MacBook back ON.