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Basic troubleshooting tips for Belkin N900 DB wireless router

The Belkin N900 DB Wireless Router is a wireless router that can help you achieve a seamless wireless networking experience. If you are encountering some issues while using the device, click on the following links to help you with some basic troubleshooting:

The Setup CD does not automatically start
Belkin Setup cannot find my router
Belkin Setup cannot connect my router to the Internet
Belkin Setup completed the installation, but I cannot browse the web. The light on the front of my router is blinking amber
Belkin Setup completed the installation, but I cannot browse the web. The light on the front of my router is solid amber
I cannot connect to the Internet wirelessly
I cannot connect to the Internet wirelessly and my network name is not listed in Available Networks
My wireless network performance is slow, inconsistent, suffers from weak signal, or I'm having difficulty maintaining a VPN connection
I've installed this new router and some of my network clients (computers, game consoles, etc.) are now unable to connect
Does the router support Wireless Protected Access (WPA) security?
I am having difficulty setting up WPA security on my router
I am having difficulty setting up Wired Equivalent Privacy (WEP) security on my router
A disk I plugged into the USB port is not showing up on my computer or in Memory Safe
A disk I plugged into the USB port is not coming on or remains on only for a short time
A printer I plugged into the USB port is not showing up on my computer
A different sort of USB device that I plugged into the USB port is not showing up on my computer

The Setup CD does not automatically start

If Belkin Setup does not run when you insert the setup CD, your computer may not be configured to open CDs automatically. You may try any of the workarounds provided below:
  • Belkin Setup does not appear within 15 seconds, look for the drive name of the setup CD then click the Belkin Setup icon to start the setup.
  • Alternatively, if you have connected your computer to the router, you can visit http://router/ and perform the setup manually.
 
Belkin Setup cannot find my router

If Belkin Setup is not able to communicate with your router during the installation process, please check the following items:
 
i. Make sure that the wireless adapter on your computer is enabled.
ii. Try connecting your computer to one of the four (4) LAN ports on the router with an Ethernet cable.
iii. Ensure that the router is powered ON. The front-panel light should be lit.
iv. Unplug the router's power supply for 10 seconds, then plug it back in.
v. There may be firewall software on your computer preventing an outgoing connection. You may choose to temporarily disable this software before attempting setup.
 
Belkin Setup cannot connect my router to the Internet
 
If Belkin Setup is not able to connect the router to the Internet, please check the following items:
 
i. If your Internet Service Provider (ISP) requires a username and password, make sure that you have entered your username and password correctly. Some usernames require that the ISP's domain may be at the end of the name. Example: "myname@myisp.com". The "@myisp.com" part of the username may need to be typed as well as your username.
ii. If you continue to have no Internet connection, refer to "Manually Configuring Network Settings" in this manual for an alternative setup method.
 
Belkin Setup completed the installation, but I cannot browse the web. The light on the front of my router is blinking amber
 
i. Make sure the router is connected to your modem with an Ethernet cable via the router'sone (1) WAN (modem) port.
ii. Unplug the modem from its power source and make sure that it goes dark. Then plug it back to the power outlet.
iii. Unplug your router's power supply, wait 10 seconds, and plug it back in. This will cause the router to try to reestablish communication with the modem.
 
Belkin Setup completed the installation, but I cannot browse the web. The light on the front of my router is solid amber
 
i. Use the troubleshooting suggestions within Belkin Setup.
ii. If your ISP requires a username and password, make sure that you have entered your username and password correctly. Some usernames require that the ISP's domain may be at the end of the name. An example of this is myname@myisp.com. In this case, the @myisp.com may be a part of the username that needs to be entered in the username field as well.
iii. If you have a static connection, your ISP has assigned you with an IP address, subnet mask, and gateway address. Make sure that you enter those information correctly when you run the Belkin Setup and chose Static as the connection type.
 
I cannot connect to the Internet wirelessly
 
If the LED on the front of the router is solid white, then your router is connected to the Internet. It is possible that your computer may not be connected to the router's wireless network. Please refer to "Adding Computers to Your Network" in this manual for instructions.
If your Windows XP computer is running SP2, you will not be able to set up the router using the wireless setup process. You will need to either update to Windows XPM SP3 or complete the setup via a wired connection.

I cannot connect to the Internet wirelessly and my network name is not listed in Available Networks
 
i. Verify that your router is powered ON and the front-panel LED is steadily lit (white color).

ii. If your computer is far from the router, you might try moving it closer as it might have been out of range.

iii. Access the web-based setup page by entering "192.168.2.1" on your web browser then make sure that the Broadcast SSID feature is enabled. The Broadcast SSID section is found under Wireless > Channel and SSID.
 
My wireless network performance is slow, inconsistent, suffers from weak signal, or I'm having difficulty maintaining a VPN connection
 
Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between them increases. Other factors that will cause signal degradation are obstructions such as walls and metal appliances.
In order to determine if wireless issues are related to range, it is recommended to move the computer within 10 feet from the router if possible. You may also try the following solutions below:
 
i. Changing the wireless channel - Depending on local wireless traffic and interference, switching the wireless channel of your network can improve performance and reliability. To know how to change the router's wireless channel, click here.
ii. Limiting the wireless transmit rate - Limiting the wireless transmit rate can help improve range and connection stability. Most wireless cards have the ability to limit the transmission rate. To change this property in a Windows computer, go to the Windows Control Panel, open Network Connections, and double-click on your wireless card's connection. In the properties dialog, select theConfigure button on the General tab, then choose the Advanced tab and select the rate property.
 
NOTE:  Wireless client cards are usually set to automatically adjust the wireless transmit rate for you, but doing so can cause periodic disconnection when the wireless signal is too weak, that is why slower transmission rates are considered to be more stable. You can experiment with different connection rates until you find the best one for your environment. Note that all available transmission rates should be acceptable for browsing the Internet. For more assistance, see your wireless card's user manual.
 
I've installed this new router and some of my network clients (computers, game consoles, etc.) are now unable to connect
 
Your new router came pre-configured with a network name and password that are found on a card attached on the bottom panel of the router. All clients must use this network name and password to connect wirelessly to your router. You will need to find the network settings on your client, select the network name printed on the card from the list of available networks, and enter the password when prompted to join the wireless network.

Does the router support Wireless Protected Access (WPA) security?
 
The router ships with WPA/WPA2 security enabled. Windows XP and some older network hardware may require a software update to support WPA/WPA2.

I am having difficulty setting up WPA security on my router
 
For instructions on how to set up WPA security on your router, click here.
QUICK TIP:  If you are configuring the router over a wireless connection, you will have to reconnect to the router after changing any security settings.
NOTE:  Some older networking hardware supports only WEP encryption. If your older computers cannot connect to your network, try 128-bit or 64-bit WEP, or seek software updates from their manufacturers.

I am having difficulty setting up Wired Equivalent Privacy (WEP) security on my router
 
For instructions on how to set up WEP security on your router, click here.

QUICK TIP:  If you are configuring the router over a wireless connection, you will have to reconnect to the router after changing any security settings.

NOTE:  Some older networking hardware supports only 64-bit WEP encryption. If your older computers cannot connect to your network, try 64-bit WEP.

A disk I plugged into the USB port is not showing up on my computer or in Memory Safe
 
i. Is the light lit up over the USB port that the disk is plugged into? If not, try unplugging and re-plugging the disk. Please check that the USB connector is firmly plugged into the router.
ii. If your disk has an optional power supply, use it while the disk is attached to your router.
iii. The router supports FAT16, FAT32-, or NTFS-formatted disks. Disks in other formats will not appear in the Finder (Mac OSX®) or Windows Explorer.
 
A disk I plugged into the USB port is not detected or stays ON only for a short period of time
 
Some drives require more power than the router's USB port provides. If your disk has an optional power supply, use it while the disk is attached to your router.

A printer I plugged into the USB port is not showing up on my computer
 
i. Is the light on over the USB port that the printer is plugged into? If not, try unplugging and re-plugging the printer. Check that the USB connector is firmly plugged into the router.
ii. To print to a printer attached to the router, your computer must have that printer's driver installed. Check that the driver is installed.
iii. The printer may not be set to auto-connect. Through the Belkin router Manager, open the USB Print and Storage Center. Check that the printer appears in the list of available devices. View the properties of the printer, and check that "auto-connect" is selected.
 
A different sort of USB device that I plugged into the USB port is not showing up on my computer
 
Most USB devices other than disks and printers must be accessed via the USB Print and Storage Center.
 
i. Is the light on over the USB port that the device is plugged into? If not, try unplugging and re-plugging the device. Please check that the USB connector is firmly plugged into the router.
ii. Via the Belkin router Manager, open the USB Print and Storage Center. Check that the device appears in the list of available devices.
iii. Select the device and click the Use button. The device will be virtually connected to your computer until you choose to "Stop Using" the device, or another person requests use of the device.

 
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