Belkin UltraCharge Pro Laptop Power Bank 27K: One Pager

1. What devices can this power bank charge?
This power bank can charge most USB-C laptops (up to 140W), tablets, smartphones, and USB-C handheld consoles.

It also works with USB-A devices such as phones and accessories that charge over USB-A.

2. Can it charge a MacBook Pro?
Yes. It can provide up to 140W from a single USB-C output, which is enough for most MacBook Pro models, including the 14-inch.

3. What ports does the power bank have?
It has:

• One integrated USB-C cable (hard-wired into the power bank)
• One USB-C port
• One USB-A port

All three can be used at the same time.

4. What is the maximum output power?

• Up to 140W from a single USB-C output
• Up to 240W shared when using two USB-C outputs
• Up to 238W shared when all three outputs are used together

5. What is the battery capacity?
The battery capacity is 27,000 mAh.

6. How do I recharge the power bank?
You can recharge it using a USB-C charger connected either to:

• The integrated USB-C cable, or
• The USB-C port on the power bank

For faster charging, use a high-wattage USB-C PD charger (up to 100W input).

7. Can I charge devices and recharge the power bank at the same time?
Yes. It supports pass-through charging. It can recharge itself while charging connected devices (up to 100W input while in pass-through mode).

8. How will the customer know how much battery is left?
There is a smart digital TFT display that shows:

• Remaining battery percentage
• Real-time input and output wattage

The user can press the power/display button to wake the screen.

9. Does it support fast charging?
Yes. It supports USB-C Power Delivery fast charging up to 140W for a single device and high combined output when multiple ports are used.

10. Is it safe to bring on a plane?
Yes. The 27K capacity is within typical airline carry-on limits.
Advise the customer to keep it in their carry-on baggage, not in checked luggage, and to follow any airline-specific rules.

11. What are the product dimensions and weight?
Approximate size:

• 175 × 89.5 × 26.3 mm
• 6.89 × 3.52 × 1.04 in

12. Does it come with any extra cables in the box?
The power bank has a built-in braided USB-C cable.
There are no extra detachable cables in the package unless stated on the retail box for a specific region.

13. What color is available?
It is available in Charcoal.

14. Can it charge three devices at once?
Yes. The customer can charge:

• One device from the integrated USB-C cable
• One device from the USB-C port
• One device from the USB-A port

All three can be used simultaneously, with total power shared across them.

15. Is it compatible with phones that only support USB-A charging?
Yes. The USB-A port can charge phones and accessories that use a USB-A to device cable.

16. Does it support wireless charging?
No. This model only offers wired charging through the integrated USB-C cable, the extra USB-C port, and the USB-A port.

17. What safety protections does it have?
The power bank includes standard electronic protections such as overcurrent, overvoltage, short-circuit, and temperature protection.
If a customer reports the bank shutting off under heavy load, explain that it may be protecting itself from unsafe conditions.

18. What should the customer do if the power bank does not charge their device?
Walk the customer through these checks:

1. Try a different known-good USB-C or USB-A cable.
2. Test with another device to see if any output works.
3. Confirm the power bank has charge (check the TFT display).
4. If the issue continues across multiple devices and cables, advise the customer to contact support for warranty options.