{ "action": "Product-GetPDPSupportArticles", "queryString": "pid=WSP080-KR", "locale": "en_VN", "productModel": { "code": "WSP080-KR", "name": "Wemo WiFi Smart Plug", "supportArticles": [ { "articleNum": "317774", "categories": "|Advance_Configuration|", "keywords": "317774, Apple, HomeKit, Home App, App Store, iOS, MacOS, WSP080, WSP080-EU, WSP080-UK, Wemo WiFi Smart Plug for Europe, Wemo WiFi Smart Plug for United Kingdom, Wemo WiFi Smart Plug for Hong Kong, Macao and Singapore, WSP080-AH, Wemo WiFi Smart Plug for Korea, WSP080-KR, Wemo WiFi Smart Plug for Middle East, WSP080-ME, Wemo WiFi Smart Plug for France, WSP080-FR, Wemo Stage Smart Scene Controller, WSC010, Wemo Stage, WSP100, Wemo Smart Plug for Apple HomeKit, 323450, Wemo Smart Plug with Thread, thread", "lang": "en_US", "products": "|WSP080-FR|WSP080-EU|WSP080-ME|WSP080-UK|WSP080-KR|WSP080-AH|WSP100|", "rank": 1, "title": "How do I update the firmware on my HomeKit-only Wemo", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "
A firmware is the instruction code that controls everything your Wemo® device does.  Your Wemo device’s firmware is updated periodically with bug fixes, security patches, and performance enhancements.  This helps keep your Wemo running in tip-top shape.

The HomeKit®-only line of Wemo devices update their firmware automatically with no interaction from you necessary.  Your Wemo device checks for a firmware update each day.  When an update is available, your Wemo device will download the new firmware, apply the update, and reboot.  The Wemo device will only update its firmware and reboot when the device is not in use (turned OFF).  In this way, your usage of the Wemo will not be interrupted.

This firmware update method applies to the following Wemo devices only:
 
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Updating the firmware of the Wemo Stage Smart Scene Controller, WSC010 is quick and simple.  When an update is available, you will see a notification in the Home app.  For instructions on how to update the firmware of your Wemo WSC010, click here.

To know more, click on the links below:

How to set up your Wemo Smart Plug with Apple HomeKit
How to factory restore your Wemo WiFi Smart Plug for HomeKit
\nHow to add the Wemo Stage WSC010 to your Apple Home network", "version": "=F0340320070" }, { "articleNum": "275530", "categories": "|Adding_Device|", "keywords": "275530, Google Assistant, Google Home, Wemo, unlink, Android, iOS, app, application, linking, linked services, unlink account, linked account, Wemo Account, Wemo service, Wemo devices, Wemo Light Switch, Wemo Switch and Motion, Wemo 3-Way Light Switch, Wemo Mini, Wemo Link, Wemo WiFi Smart Plug, F7C030, WLS040, F7C027, F7C028, F5Z0340, WLS0403, F7C063, WSP070, F7C031, F7C059, WSP080", "lang": "en_US", "products": "|F5Z0340|F7C027|F7C028|F7C030|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP070-JP|WSP080|WSP090|F7C031zh|", "rank": 1, "title": "Integrating Wemo devices with Google Assistant", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "Google Assistant™ is an artificial intelligence–powered virtual assistant developed by Google™.  It is accessible on multiple platforms such as Chrome OS™, Android™ handheld devices, and on iOS.  It is also most commonly used on one of the multiple Google Home™ hardware devices.

Google Assistant enables both Android and iOS users to ask a range of questions using mobile devices without having to physically type anything or perform other things such as controlling their home automation devices.  These home automation tools include the following Wemo® devices:
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Before you begin, take note of the following:
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Using the Google Assistant app on iOS devices
Using the Google Assistant app on your Android devices
Unlinking your Wemo from Google Assistant
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Using the Google Assistant app on iOS devices\n\n

Step 1:  Open the Google Assistant app on your phone.
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Step 2:  Tap your profile on the upper right-hand corner of the app.
 
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Step 3:  Go to the Assistant tab and tap Home control.
 
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Step 4:  Under Home control, tap the + sign on the lower right-hand corner of the app.
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Step 5:  Tap the Search icon and type in "Wemo". 
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Step 6:  Select WeMo from the search results.
 
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Step 7:  Enter your Wemo Account login credentials then tap Next.
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Step 8:  The app will then show the Wemo devices that are linked to your account.  Tap the Pencil icon to assign a room for the Wemo device.
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NOTE:  If you have multiple Wemo devices, tap on each device and assign a room for each.
 
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Step 9:  After assigning each Wemo device to a room, tap DONE.
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A list of your linked Wemo devices should now show up under the Home control tab. 
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You may now start using Google Assistant to control your Wemo devices.
 
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Using the Google Assistant app on your Android devices
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Step 1:  On your home screen, tap the Google Assistant icon.
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Step 2:  Tap the Explorer or Compass icon.
 
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Step 3:  Tap your profile on the upper right-hand corner of the app and then tap Settings.
 
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Step 4:  Go to the Assistant tab and tap Home control.
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Step 5:  Under Home control, tap the + sign on the lower right-hand corner of the app.
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Step 6:  Tap the Search icon and type in "Wemo". 
 
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Step 7:  Select WeMo from the search result.
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Step 8:  Enter your Wemo Account login credentials then tap Next.
 
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Step 9:  The app will then show the Wemo devices that are linked to your account.  Tap the Pencil icon to assign a room for the Wemo device.

NOTE:  If you have multiple Wemo devices, tap on each device and assign a room for each.
 
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Step 10:  After assigning each Wemo device to a room, tap DONE.
 
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Step 11:  It will then show the available commands that you can use to control your Wemo devices.  Tap the Got it button below to complete the setup.
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Unlinking your Wemo from Google Assistant
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If you encounter issues when using Google Assistant after creating your Wemo Account, you need to unlink your Wemo device first from Google Assistant.  To do this, follow the steps below:
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Step 1:  Open Google Assistant, tap your profile on the upper right-hand corner of the app and select Settings.
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Step 2:  Go to the Assistant tab and tap Home control.
 
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Step 3:  Under Home control, tap the + sign on the lower right-hand corner of the app.
 
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Step 4:  Tap WeMo under Linked services and select Unlink account.
 
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Step 5:  Tap UNLINK to confirm the action.
 
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A message will appear at the bottom of the screen when Wemo has already been unlinked.  For instructions on how to integrate Google Assistant to your Wemo device using iOS, follow the instructions above by clicking here.  For Android, click here.
 
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", "version": "=F0340320070" }, { "articleNum": "275544", "categories": "|About_your_product|", "keywords": "275544, Wemo® Bridge, Wemo Bridge, F7C074, code, Apple Home App, Scene, Automation, Rooms, apple home, F7C059, F7C063, WLS040, WLS0403, Wemo Smart Video Doorbell, WDC010, 324928", "lang": "en_US", "products": "|WDS070|WSC010|WDC010|F7C059|F7C063|F7C074|WDS060|WLS040|WLS0403|WSP080|WSP090|WSP100|", "rank": 1, "title": "Meet the Apple Home app", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "
Using the Apple Home app, your iOS device can easily control any accessory that works with Apple® HomeKit®.  You can manage different accessories at once, organize them by room, ask Siri® to turn ON/OFF lights and more.  The Home app makes all your connected devices work smarter for you.

The Home app is available on your favorite Apple devices:
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When purchasing smart home devices, look for the Works with Apple HomeKit symbol on the box.  This symbol means the product you are purchasing has been reviewed and approved by Apple to work with the HomeKit ecosystem and can be controlled using your Home app.
 
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App Features

Home
 
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This is the main screen for your Home app.  From here you have quick access to rooms, automations, scenes, and can control your favorite HomeKit-enabled devices.

Rooms
 
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\"sf318204-001_en_v1.png\"
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The Home app allows you to group devices into Rooms.  This helps organize devices throughout your home and can be used when creating automations or controlling multiple devices at once.

Automation
 
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\"sf275544-004_en_v4.png\"
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What would a smart home be without operating automatically?  The Home app allows you to create Automations which are rules for your smart devices to follow without any interaction from you.  To use Automations, you are required to have a Home hub present on your network.  For more information on Home hubs, click here.

Discover
 
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Want to learn more about what you can do with the Home app?  The Discover section provides help and ideas you can use to make your home more convenient and more secure.
", "version": "=F0340320070" }, { "articleNum": "316901", "categories": "|Adding_Device|", "keywords": "316901, Wemo user account, Wemo account, Wemo app, link wemo, unlinked wemo, link to account, associate, reconnect, relink, re-link, re-linking, linking, how to, link, Wemos, Wemo devices, prompt", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "How to link Wemo devices to your Wemo account", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "Question:  Why is my Wemo app saying that I have unlinked Wemo® devices?

Answer:  When launching the Wemo app that is connected to your Wi-Fi, it will scan to see if there are unlinked Wemo devices on the network.  If there are unlinked Wemo devices, you will be prompted to add them to your Wemo account.  This will happen in the following scenarios:\n\n\n

NOTE:  Steps and images may vary depending on your device's operating system.  In the examples below, an iOS device is used. 
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Linking Wemo devices to the Wemo account
 
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Step 1:  Log in to your Wemo account.  To learn how, click here.
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Step 2:  The Wemo app will then scan your network to check if there are unlinked Wemo devices.  If it finds any unlinked Wemo devices, you will find a message at the bottom section of Devices.  Tap on it to begin the linking process.
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Step 3:  On the Link to Account screen, the unlinked Wemo devices will be displayed.   You will have two options:
 
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1.  Tap the Link to Account button if you want to link the Wemo devices to the Wemo account you are logged in to.
 
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2.  Tap These aren’t my Wemos if you don't want to link these devices and wish to proceed to the Devices section.
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IMPORTANT:  When you have linked these Wemo devices to a Wemo account, stored rules will be erased on the Wemo devices.  You will need to recreate the rules.


Related Articles:

Troubleshooting Wemo device issues
Common issues with Wemo devices
What to do if the Wemo device is not in the Wemo App
Wemo Accounts User Guide
Wemo Accounts Frequently Asked Questions
", "version": "=F0340320070" }, { "articleNum": "316951", "categories": "|Installation|", "keywords": "316951, Wemo Accounts, time zone, Wemo, Wemo App, change, changing, time, zone, selection, update, rule, rules, function, functions, location, locations, new location, prompt, link, links, linking", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "Using Rules with Wemo Accounts", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "Your Wemo® Account allows you to have Wemo devices in multiple locations linked to a single account.  All these devices can now reside in different locations but can still be controlled from a single Wemo App.

Wemo Rules are now linked to your Wemo Account.  A copy of the rules is stored in your account on the Wemo Cloud Server.  Whenever you add a new Wemo device to your Wemo Account, or log into your account on a new smartphone or tablet, a copy of the rules is pushed to your Wemo App or device from the cloud.

Your Wemo Account is also linked to a geographical time zone based upon the first location where the account was created and the Wemo devices it was set up on.  This means that all Wemo devices linked to your account will share the same time zone data regardless of their physical location.  If you add Wemo devices at other locations or link other locations to your Wemo Account, they will all be set to the same time zone as your initial network.

NOTE:  Wemo App images may vary depending on your device's operating system.  In the examples below, an iOS device is used. 
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How do I know what time zone my Wemos are using?

When creating a rule for a Wemo device, your Wemo App will prompt you with the time zone in use.
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Can I change the time zone being used?

Yes, you can.  When in the rule creation screen, you will see the time zone being used.\n\n
 
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To search for a new location, type your preferred city in the search field and tap search. 
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After you select a city from the menu, you will be taken back to the time selection screen for your rule.  The time zone will update after you choose the time you want for the rule to function.  Tap Done to continue.
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How does this impact the rules that are currently running? 

Rules will run based on the time zone set for your Wemo Account.  If you have Wemo devices located in different time zones, you will need to adjust your rules accordingly.

Sample Scenario:

Your Wemo Account time zone is set to Los Angeles (PST) which is GMT-8, and you are trying to create a rule for a Wemo located in New York (EST) which is GMT-5.  You want this rule to run at 6 PM New York time.

Solution:

You will need to set your Wemo device to run 3 hours earlier due to the 3-hour time difference from New York and Los Angeles.  Setting the rule to run at 3 PM PST (Los Angeles Time) will cause the rule to run at 6 PM EST (New York Time).", "version": "=F0340320070" } ] }, "template": "pdpSupportArticles", "success": true, "renderedTemplate": "
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Common Questions

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\n Need more help?\n \n Visit the full support page\n \n

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