{ "action": "Product-GetPDPSupportArticles", "queryString": "pid=BPB004btC00", "locale": "en_VN", "productModel": { "code": "BPB004btC00", "name": "Power Bank 5K (12W USB-A port)", "supportArticles": [ { "articleNum": "317741", "categories": "|About_your_product|", "keywords": "324605, 317741, Belkin battery pack, Belkin battery packs, battery packs, recycling, disposing, United States, US, China, UK, United Kingdom, Germany, France, Hong Kong, Italy, Australia, Canada, Spain, Switzerland, UAE, United Arab Emirates, Netherlands, Sweden, Singapore, Austria, Thailand, Belgium, Luxembourg, Ireland, Poland, Denmark, Portugal, Taiwan, Czech Republic, Slovakia, Hungary, Finland, Norway, location, different place, different places, America, USA, US, battery, recycle, spent battery, used battery, e-waste, recycle center, throw battery, Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming", "lang": "en_US", "products": "|F8E464|F8E490|B2B082|B2B121beGRN|BPB001btBK|BPB002btWT|BPB003btWT|BPB004btBK|BPB005btBLU|BPB006btBLU|BPZ001btBK-APP|BPZ002btBK-APP|F7U019btBLK|F7U019btC00BE|F7U020btC00|F7U021btC00|F7U039btSLV|F7U045-BLK|F7U046BTBLK-TL|F7U047btBLK-AF|F7U062dsBLK|F7U063btBLK|F7U064btBLK-AF|F7U065btWHT-AF|F7U082x|F7U083yzWHT-APL|F7U103TT-H30|F7U104TT-H30|F8J267-BLK|F8M158|F8M159|F8M160|F8M979btBLK-FB|F8M980btBLK-FB|F8M989btSLV|BPB001btWH|BPB002btBK|BPB003btBK|BPB004btWT|BPB005btPNK|BPB006btBLK|BPZ001btBK|BPZ002btBK|F7U019btBLKBE|F7U019btC00|F7U019btSLV|F7U020btBLK|F7U020btSLV|F7U021btBLK|F7U045btBLK|F7U045btWHT|F7U046btBLK|F7U046btWHT|F7U082jcBLK|F7U082jcWHT|F7U082krBLK|F7U082krWHT|F7U082myBLK|F7U082myWHT|F7U082ttBLK|F7U082ttWHT|F7U082vfBLK|F7U082vfWHT|F7U083auBLK|F7U083auWHT|F7U083jcBLK|F7U083jcWHT|F7U083krBLK|F7U083krWHT|F7U083myBLK|F7U083myWHT|F7U083ttBLK|F7U083ttWHT|F7U083vfBLK|F7U083vfWHT|F7U103TT-H31|F7U104TT-H31|F8J267btBLK|F8J267btC00|F8J267btWHT|F8M979btBLK|F8M979btBLU|F8M979btGRN|F8M979btPNK|F8M979btRED|F8M980btBLK|F8M989btC00|F8M989btGLD|F8M989btGRY|F7U064btBLK|F7U064btWHT|F7U065btBLK|F7U065btWHT|BPB001btWH-WM|BPB001btC00|BPB001btBK-AF|BPB001btWH-AF|BPB003btBK-AF|BPB003btWT-AF|BPB004btBK-AF|BPB004btC00|BPB004btWT-AF|BPB004btC00-AF|BPB005-PNKW|BPB005-BLUW|BPB005-PNKW-SHP|BPB005-BLUW-SHP|BPZ001btBK-AF|F7U019-BLK-SP|F7U019btBLK-AF|F7U019btGRY|F7U019btC00-AF|F7U019btSLV-IM|F7U019btBLK-IM|F7U036btBLK|F7U019btC00-TM|F7U019btSLV-AF|F7U019btGRY-AF|F7U019yz-2PK|F7U020-BLK-SP|F7U020btGRY|F7U020btC00-AF|F7U020btBLK-AF|F7U020btBLK-IM|F7U020btC00-IM|F7U037btBLK|F7U020btGRY-AF|F7U020btSLV-AF|F7U021btC00-AF|F7U021btGRY|F7U021btGRY-AF|F7U021btBLK-AF|F7U038btBLK|F7U039btBLK|F7U039btC00|F7U039btBLK-AF|F7U039btSLV-AF|F7U039btC00-AF|F7U045-BLKP1|F7U045BTBLK-DU|F7U045BTBLK-TL|F7U045btBLK-AF|F7U045btH02-AF|F7U045btWHT-AF|F7U045BTWHT-TL|F7U046btWHT-AF|F7U046btBLK-AF|F7U046BTWHT-TL|F7U047btPNK|F7U047btBLK|F7U047btPNK-AF|F7U065btBLK-AF|F7U082auWHT|F7U082auBLK|F7U082ttBLK-RM2|F7U082yzBLK|F7U082yzWHT|F5Z094-CC-PLT|F7U082ttWHT-RM2|F7U083-BLK|F7U083ttWHT-RM2|F7U083myBLK-APL|F7U083ttBLK-APL|F7U083yzBLK-APL|F7U083btWHT|F7U083btBLK|F7U083myWHT-APL|F7U083auWHT-APL|F7U083auBLK-APL|F7U083ttBLK-RM2|F7U083vfBLK-APL|F7U083dqWHT-APL|F7U083vfWHT-APL|F7U083yzWHT|F7U083yzBLK|F7U083ttWHT-TM|F7U083ttBLK-TM|F7U083dqBLK-APL|F7U083ttWHT-APL|F7U083krWHT-APL|F7U083pbWHT-APL|F7U083pbBLK-APL|F7U083krBLK-APL|F8J267btWHT-AF|F8M989btGRY-AF|F7U062dsBLK-AF|F8E464-BKS|F8E464zh|F8E464qeBLK|F8E464qc|F8E464ea|F8E464odm|F8E464tt|F8E464x|F8E490-AR|F8E490zh|F8E490qe|F8E490akBNDL|F8E490jaBNDL|F8E490tt|F8E490ea|F8E490x|F8Z916ja|F8J267btBLK-AF|F8M979btBLK-AF|F8M979btPNK-AF|F8M979btBLU-AF|F8M979btBLK-TM|F8M979btPNK-TM|F8M979btGRN-AF|F8M979btC00|F8M979btC01|F8M980btBLK-AF|F8M159cw|F8M159cwM|F8M159qe|F8M159tt|F8M160ak|F8M160au|F8M160cw|F8M160cwM|F8M160ja|F8M160kr|F8M160sa|F8M160tt|F8M160zh|F8E490xPWR-AK|F8E490xPWR-JA|F8M158cw|F8M158cwM|F8M158qe|F8M158tt|BPD005btBK|BPD005dsBK-APL|", "rank": 1, "title": "How to Recycle or Dispose of your BPD005 Power Bank", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "

We encourage you to bring your power bank to a facility that accepts lithium-ion batteries for safe disposal! To help you out, we've provided a list of resources below with more information on proper disposal practices. If you don't see your country listed, don’t worry! Just look up the guidelines for lithium battery disposal in your area to ensure safe and eco-friendly practices.

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Important notes:

\n\n
\n
LocationRecycling / Disposal Process and Link
Argentina Battery pack recycling in the UK can be done through buenosaires.gob.ar.
AustraliaPlease contact your local city services or fire department for safe battery recycling options.
AustriaBattery pack recycling in Austria can be done through Elektro-ade. To know more, click the links below:

https://www.elektro-ade.at/en/batteries/
https://www.elektro-ade.at/en/collection/list-of-collection-centres/
Bahamas Please contact your local city services or fire department for safe battery recycling options.
Belgium Please contact your local city services or fire department for safe battery recycling options.
Bolivia Please contact your local city services or fire department for safe battery recycling options.
Brazil Battery pack recycling in the Brazil can be done through GMC recycler.
Bulgaria Please contact your local city services or fire department for safe battery recycling options.
Canada Please contact your local city services or fire department for safe battery recycling options.
Chile Please contact your local city services or fire department for safe battery recycling options.
ChinaBattery pack recycling in China can be done through GEM.
Colombia Please contact your local city services or fire department for safe battery recycling options.
Costa Rica Please contact your local city services or fire department for safe battery recycling options.
Cyprus Please contact your local city services or fire department for safe battery recycling options.
Czech RepublicBattery pack recycling in the Czech Republic can be done through Asekol.
DenmarkBattery pack recycling in Denmark can be done through DPA System.
Egypt Please contact your local city services or fire department for safe battery recycling options.
El Salvador Please contact your local city services or fire department for safe battery recycling options.
FinlandBattery pack recycling in Finland can be done through Kierratys.info.
FranceBattery pack recycling in France can be done through Batribox.
GermanyBattery pack recycling in Germany can be done through umweltbundesamt.de.
Ghana Please contact your local city services or fire department for safe battery recycling options.
Greece Battery pack recycling in Greece can be done through www.afis.gr.
Guatemala Please contact your local city services or fire department for safe battery recycling options.
Hong KongBattery pack recycling in Hong Kong can be done through the Waste Reduction Website operated by the Environmental Protection Department.
HungaryBattery pack recycling in Hungary can be done through Relem.
IndiaBattery pack recycling in India can be done through Ewri.
Iraq Please contact your local city services or fire department for safe battery recycling options.
IrelandBattery pack recycling in Ireland can be done through WEEE Ireland.
Israel Battery pack recycling in Israel can be done through www.gov.il.
ItalyBattery pack recycling in Italy can be done through CDCNPA.
JapanBelkin will send you a battery collection box as part of the recall.
Jordan Please contact your local city services or fire department for safe battery recycling options.
KoreaFor battery pack recycling in Korea, please contact your local recycling authority.
Kuwait Please contact your local city services or fire department for safe battery recycling options.
Libya Please contact your local city services or fire department for safe battery recycling options.
LuxembourgBattery pack recycling in Luxembourg can be done through Bebat.
MalaysiaPlease contact your local city services or fire department for safe battery recycling options.
Mexico Please contact your local city services or fire department for safe battery recycling options.
Morocco Please contact your local city services or fire department for safe battery recycling options.
Nepal Please contact your local city services or fire department for safe battery recycling options.
NetherlandsBattery pack recycling in the Netherlands can be done through Legebatterijen.
NorwayBattery pack recycling in Norway can be done through Batteriretur.
Oman Please contact your local city services or fire department for safe battery recycling options.
Panama Please contact your local city services or fire department for safe battery recycling options.
Peru Please contact your local city services or fire department for safe battery recycling options.
Philippines Please contact your local city services or fire department for safe battery recycling options.
PolandBattery pack recycling in Poland can be done through ElektroEko.
PortugalBattery pack recycling in Portugal can be done through EcoPonto.PT.
Saudi Arabia Please contact your local city services or fire department for safe battery recycling options.
Singapore Please contact your local city services or fire department for safe battery recycling options.
South Africa Please contact your local city services or fire department for safe battery recycling options.
SpainBattery pack recycling in Spain can be done through Ecopilas.
SwedenBattery pack recycling in Sweden can be done through Sopor.
SwitzerlandBattery pack recycling in Switzerland can be done through Swiss Recycling or Recycling Map.
TaiwanBattery pack recycling in Taiwan can be done through ws.gov.taipei.
ThailandBattery pack recycling in Thailand can be done through E-Waste Thailand.
Turkey Please contact your local city services or fire department for safe battery recycling options.
United Arab Emirates Please contact your local city services or fire department for safe battery recycling options.
United KingdomBattery pack recycling in the UK can be done through Recycle Now.
United States Please contact your local city services or fire department for safe battery recycling options.
Uruguay Battery pack recycling in Uruguay can be done through montevideo.gub.uy.
US - Miami Distribution Please contact your local city services or fire department for safe battery recycling options.
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Find out more:

Belkin E-Waste Recycling Program
Proper disposal of used batteries for Belkin products

", "version": "=I0858720435" }, { "articleNum": "335860", "categories": "|Advance_Configuration|", "keywords": "335860, iphone 15, usb-c, reverse charging, power bank, battery pack, charging error, drain battery, not charge, iphone 15 pro, iphone 15 max, ios 17, compatibility, BPB002, BPB003, BPB004, BPB006, BPB011, BPB012, BPB014, BPB016, BPD001, BPD002, BPD004, BPD005, BPZ001, BPZ002, BPZ003, F7U013, F8J267", "lang": "en_US", "products": "|BPB002btBK|BPB002btWT|BPB002btWT-AF|BPB002btBK-AF|BPB003btWT|BPB003btBK|BPB003btBK-AF|BPB003btWT-AF|BPB004btWT|BPB004btBK|BPB004btWT-AF|BPB004btC00-AF|BPB004btBK-AF|BPB004btC00|BPB006btBLK|BPB006btBLU|BPB011btRG|BPB011btBK|BPB011btRG-CA|BPB011btBL|BPB011btWH|BPB011btRGPF|BPB011btBLPF|BPB011btBKPF|BPB011btBL-WM|BPB011btRG-WM|BPB011btBK-CA|BPB011btRG2PKJP|BPB011btBL2PKJP|BPB011bt-2PK-JP|BPB012btBK|BPB012btBL|BPB012btRG|BPB012btBLPF|BPB012btRGPF|BPB012btBKPF|BPB012btBL-WM|BPB012btRG-CA|BPB012btBK-CA|BPB014btBK|BPD002btWH|BPB016btBK|BPD001btBK|BPD001btWH|BPD001btBKPF|BPD001BTBK-TL|BPA001btBK-WM|BPA001btWH-WM|BPD005dsBK-APL|BPD002btBK|BPY001btBK-WM|BPD002btBKPF|BPY001btWH-WM|BPA002btBK-WM|BPA002btWH-WM|BPD002BTBK-TL|BPD004btWT|BPD004btBK|BPD004qcSL-DY|BPD004qcWH-DY|BPD004qcPK-DY|BPD004qcBG-DY|BPD004qcLV-DY|BPD004qcRD-DY|BPD004qcPU-DY|BPD004qcBL-DY|BBC010-PU|BPD004qcPK|BPD004qcPU|BBC010-BL|BBC010-PK|BPD005btBK|BPD005btBKTW|BPZ001btBK-AF|BPZ001btBK|BPZ001btBK-APP|BPZ002btBK-APP|BPZ002btBK|BPZ002btBK-AF|BPZ003btBK-V2|BPZ003bt1MBK-B6|BPZ003dqBK|BPZ003krBK|BPZ003dqBKJP|BPZ003zbBK|BPZ003btBK|BPZ003bt1MBK-B5|BPZ003myBK|BPZ003yzBK|F7U013dsBLK|F8J267-BLK|F8J267btBLK|F8J267btC00|F8J267btWHT|F8J267btBLK-AF|F8J267btWHT-AF|", "rank": 5, "title": "Why is my USB-C battery pack not charging my iPhone 15?", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "Last Updated: 10/26/2023

In September 2023, Apple® released their iPhone® 15 series of phones. These new models replaced the proprietary Lightning® port with a USB-C® port. This port can not only charge and sync your iPhone but now allows you to charge your low-power devices such as your Apple Watch® and AirPods® directly from your phone while on the go. 

Since this new USB-C port allows for power to flow in both directions (into the phone and out to a connected device), you may experience unexpected charging behavior when using a USB-C-enabled portable battery pack. Not all USB-C-enabled portable battery packs support charging devices from their USB-C ports. These devices may only support charging the battery back itself through its USB-C port and will instead charge connected devices using a USB-A port.

If your USB-C-enabled portable battery pack does not support device charging through the USB-C port, you may experience one of the following behaviors:
 \n\n \n\n

How do I tell if my Belkin Battery Pack supports device charging over USB-C?

Belkin manufactures multiple battery packs with USB-A, USB-C, and even Lightning ports or connectors. Almost all Belkin Battery Packs have labels on the USB-C ports that indicate their charging capabilities:
 \n\n
If your Belkin Battery Pack does not have a label on the USB-C port, you can check the Belkin Support Knowledge Base for more information on the capabilities of your battery pack. Visit the Belkin Support Center to learn more.
 \n

What Belkin Battery Packs have been tested with the iPhone 15?

Belkin has tested the following battery pack models with the iPhone 15. Their charging support and capabilities are listed below:
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Model Number

\n\t\t\t		\n\t\t\t

USB-C Port Type

\n\t\t\t		\n\t\t\t

Test Notes

\n\t\t\t
BPB002\n\t\t\t
Input / Output port
\n\t\t\t		\n\t\t\t
  • Charges the iPhone 15 at up to 18W through the USB-C port.
\n\t\t\t
BPB003\n\t\t\t
Input only port
\n\t\t\t		\n\t\t\t
  • It does not charge the iPhone over a USB-C port. iPhone shows a power error.
  • Use USB-A ports with a USB-A to USB-C cable to charge your phone.
\n\t\t\t
BPB004\n\t\t\t
Input only port
\n\t\t\t		\n\t\t\t
  • It does not charge the iPhone over a USB-C port. iPhone shows a power error.
  • Use USB-A ports with a USB-A to USB-C cable to charge your phone.
\n\t\t\t
BPB006\n\t\t\t
  • Input / Output port
  • Integrated USB-C cable (with input and output functions)
\n\t\t\t		\n\t\t\t
  • Charges the iPhone 15 at up to 18W through the USB-C port.
  • Charges the iPhone 15 at up to 18W using the integrated USB-C cable.
\n\t\t\t
BPB011\n\t\t\t
Input / Output port
\n\t\t\t		\n\t\t\t
  • Charges the iPhone 15 at up to 15W through the USB-C port.
\n\t\t\t
BPB012Input / Output port\n\t\t\t
  • Charges the iPhone 15 at up to 15W through the USB-C port.
\n\t\t\t
BPB014Input / Output port\n\t\t\t
  • Charges the iPhone 15 at up to 20W through the USB-C port.
\n\t\t\t
BPB016Two Input / Output ports\n\t\t\t
  • Charges the iPhone 15 at up to 20W through either USB-C port.
\n\t\t\t
BPD001Input / Output port\n\t\t\t
  • Charges the iPhone 15 at up to 18W through the USB-C port.
\n\t\t\t
BPD002Input only port\n\t\t\t
  • It does not charge the iPhone over a USB-C port. iPhone shows a power error. 
  • Use USB-A ports with a USB-A to USB-C cable to charge your phone.
\n\t\t\t
BPD004Input / Output port\n\t\t\t
  • Charges the iPhone 15 at up to 10W through the USB-C port.
\n\t\t\t
BPD005Input / Output port\n\t\t\t
  • Charges the iPhone 15 at up to 20W through the USB-C port.
\n\t\t\t
BPZ001\n\t\t\t
  • Output only port near USB-A port
  • Input only port on the side
\n\t\t\t		\n\t\t\t
  • Charges the iPhone 15 at up to 18W through the front USB-C port located near the USB-A port.
  • The side USB-C input port will not charge the iPhone. When connected to an iPhone using this port, the battery pack will begin charging itself from the iPhone.
\n\t\t\t
BPZ002\n\t\t\t
  • Output only port near USB-A port
  • Input only port on the side
\n\t\t\t		\n\t\t\t
  • Charges the iPhone 15 at up to 18W through the front USB-C port located near the USB-A port.
  • The side USB-C input port will not charge the iPhone. When connected to an iPhone using this port, the battery pack will begin charging itself from the iPhone.
\n\t\t\t
BPZ003Input / Output port\n\t\t\t
  • Charges the iPhone 15 at up to 20W through the USB-C port.
\n\t\t\t
F7U013Input / Output port\n\t\t\t
  • Charges the iPhone 15 at up to 7.5W through the USB-C port.
\n\t\t\t
F8J267Input / Output port\n\t\t\t
  • Charges the iPhone 15 at up to 15W through the USB-C port.
\n\t\t\t
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Common Questions

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\n Need more help?\n \n Visit the full support page\n \n

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